Denial Prevention: Maximize Revenue and Reduce Turnaround Time – on demand

As Vice President, Client Management, Michael McMann’s proven ability to foster positive client relationships while working collaboratively with his Conifer Health peers and constituents has led to exceptional client reference scores and client development. He leads Conifer Health’s physician revenue cycle Client Delivery team, whose primary focus is comprehensive management of client relationships to ensure high quality outcomes, attentive service, sharp business insights and strategic alignment between Conifer and our client organizations.

Prior to joining Conifer Health, Michael served as Director of Operational Planning, Executive Director of the Regional Doctors’ Offices, and other management roles at the University of Chicago Medicine. Michael was also previously Practice Manager of Orthopedic Surgery at Northwestern Medical Faculty Foundation in Chicago, Illinois. Michael started his career in healthcare as a nurse.

Michael has more than 25 years of healthcare industry experience with a focus on clinical operations, practice management, finance, revenue cycle and project management. He received a bachelor’s degree in interdisciplinary studies with a minor in business administration from Governor’s State University in Illinois.

Kimberly joined Conifer Health in 2021 as Senior Director of CDI and Coding Operations. In her role, Kimberly develops KPIs and engineers processes that ensure the physician-led CDI team exceeds metrics and achieves optimal performance while adhering to regulatory compliance requirements. She implements best practices to assist national team managers in meeting or exceeding operational metrics, including coding requirements defined in client service level agreements. Kimberly energetically establishes, builds and expands relationships with clients to deliver a complete coding solution. 

Kimberly has 19 years of experience in RCM, covering both physician and hospital. In addition to Physician Coding and CDI Operations, she has held numerous RCM leadership positions overseeing Hospital and Physician Billing, Clinical Denials, Coding Quality, Emergency Department Coding, and Outpatient Facility Coding. Her experience includes multi-hospital organizations, which include critical access and academic health centers, as well as multispecialty medical groups. Prior to joining Conifer, Kimberly spent almost 10 years working for Indiana University Health, focusing on their revenue cycle, a period which culminated as a Director in their Revenue Cycle Services division. She then spent nearly six years as a Director of Coding Operations and Coding Quality with Healthcare Administrative Partners.

Additionally, Kimberly is passionate about developing people. She is an experienced leader of teams sometimes exceeding 300 people, including global workforces. She tasks her teams to meet changing and challenging business demands, while focusing on continuous process improvement and optimization. She is also recognized as a Certified Coding Specialist and a Registered Health information Administrator through AHIMA.

Achievements:

• Master of Business Administration from the Western Governors University
• Bachelor of Science in Health Information Administration from Indiana University – Purdue University Indianapolis

Courtney Gregory is Conifer Health’s Senior Director of AR Management Operations, for Physician Services, overseeing all A/R Management and third-party follow-ups for all PRCM clients. She is directly responsible for numerous operational processes. As needed, she also coordinates cross-functionally with other Conifer Health departments to help ensure that all processes and systems under her care are delivering the expected results while remaining mindful of relevant policies and procedures already in place.

Courtney is a seasoned professional with a strong track record in the healthcare industry. She joined Conifer Health in 2023, following a 12-year tenure at Lifepoint Health. Through her dedication and expertise, she gradually and steadily advanced from her first role in medical billing to numerous leadership positions, culminating in a position as Associate Vice President of Revenue Cycle for the Western Division, covering 17 markets in 10 states. A notable achievement was the successful launch of a revenue cycle dashboard, which effectively benchmarked KPIs for markets in real-time. She was also an integral member of the team that generated an extensive, enterprise-wide best-practice guideline roadmap for physician-based revenue cycle management.

An experienced leader, Courtney places people at the heart of everything she does and every decision she makes. With a talent for fostering teamwork, she strives to empower staff, nurturing their growth and helping them to achieve their best outcomes — much like her own journey  to her current position.

Achievements

• MBA in Healthcare Management from Western Governors University
• Bachelors in Business, with a focus on Healthcare Administration from Western Governors University
• Accredited by AAPC for Certified Evaluation Management Coder (CEMC), Certified Professional Coder (CPC), and Certified Professional Biller (CPB)