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    Denial Prevention: Maximize Revenue and Reduce Turnaround Time – on demand


    SKU: O24WEB20



    Available Credits
    • ACMPE: 1.0000
    • CEU: 1.0000


    This webinar — recorded on October 19, 2023 — is eligible for ACMPE and CEU credit.

    Denial prevention is a pivotal issue within the physician practice revenue cycle. In the landscape of medical billing and reimbursement, denials represent barriers to the seamless flow of revenue, leading to revenue leakage and administrative strain. By implementing robust denial prevention strategies, physician practices can avert the negative repercussions of claim denials, ensuring that reimbursements are maximized and financial losses minimized. In this webinar, attendees will learn crucial steps to address denials across every aspect of the revenue cycle continuum.

    This 60-minute webinar will provide you with the knowledge to:

    • Point out claim denials in the patient engagement process through data integrity monitoring and training
    • Prepare an effective data analysis prevention team
    • Breakdown a rules-based engine and how and when to apply touchless denial management

    Brought to you by Conifer Health Solutions

    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
    Learning format: Traditional
    Prerequisites: A basic understanding of the topic or knowledge area.
    Advance preparation: None
    Duration: 60 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar or if you watch the recording, respond to the integrated polls in order to meet the interactivity requirement required by accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • CEU, generic continuing education credit

    For detailed continuing education credit information, click here.

    Picture of Michael McMann

    Michael McMann
    Vice President, Client Management Physician Services, Conifer Health Solutions

    As Vice President, Client Management, Michael McMann’s proven ability to foster positive client relationships while working collaboratively with his Conifer Health peers and constituents has led to exceptional client reference scores and client development. He leads Conifer Health’s physician revenue cycle Client Delivery team, whose primary focus is comprehensive management of client relationships to ensure high quality outcomes, attentive service, sharp business insights and strategic alignment between Conifer and our client organizations.

    Prior to joining Conifer Health, Michael served as Director of Operational Planning, Executive Director of the Regional Doctors’ Offices, and other management roles at the University of Chicago Medicine. Michael was also previously Practice Manager of Orthopedic Surgery at Northwestern Medical Faculty Foundation in Chicago, Illinois. Michael started his career in healthcare as a nurse.

    Michael has more than 25 years of healthcare industry experience with a focus on clinical operations, practice management, finance, revenue cycle and project management. He received a bachelor’s degree in interdisciplinary studies with a minor in business administration from Governor’s State University in Illinois.

    Picture of Kimberly McKenney

    Kimberly McKenney
    Senior Director, CDI and Coding Operations, Conifer Health Solutions

    Kimberly McKenney joined Conifer Health in 2021 as Senior Director of CDI and Coding Operations. In her role, Kimberly develops KPI’s and engineers processes that ensure the physician-led CDI team exceeds metrics and achieves optimal performance while adhering to regulatory compliance requirements. She implements best practices to assist national team managers in meeting or exceeding operational metrics, including coding requirements defined in client service level agreements. Kimberly energetically establishes, builds and expands relationships with clients to deliver a complete coding solution. 

    Kimberly has 19 years of experience in Revenue Cycle Management, covering both physician and hospital. In addition to Physician Coding and CDI Operations, she has held numerous RCM leadership positions overseeing Hospital and Physician Billing, Clinical Denials, Coding Quality, Emergency Department Coding, and Outpatient Facility Coding. Her experience includes multi-hospital organizations, which include critical access and academic health centers, as well as multi-specialty medical groups. Prior to joining Conifer, Kimberly spent almost 10 years working for Indiana University Health, focusing on their revenue cycle, a period which culminated as a Director in their Revenue Cycle Services division. She then spent nearly six years as a Director of Coding Operations and Coding Quality with Healthcare Administrative Partners.

    Additionally, Kimberly is passionate about developing people. She is an experienced leader of teams sometimes exceeding 300 people, including global workforces. She tasks her teams to meet changing and challenging business demands, while focusing on continuous process improvement and optimization. She is also recognized as a Certified Coding Specialist and a Registered Health information Administrator through AHIMA.


    • Master of Business Administration from the Western Governors University
    • Bachelor of Science in Health Information Administration from Indiana University – Purdue University Indianapolis

    Picture of Courtney Gregory

    Courtney Gregory
    Senior Director, AR Management Operations, Physician Services, Conifer Health Solutions

    Courtney Gregory is Conifer Health’s Senior Director of AR Management Operations, for Physician Services, overseeing all A/R Management and third-party follow-ups for all PRCM clients. She is directly responsible for numerous operational processes. As needed, she also coordinates cross-functionally with other Conifer Health departments to help ensure that all processes and systems under her care are delivering the expected results while remaining mindful of relevant policies and procedures already in place.

    Courtney is a seasoned professional with a strong track record in the healthcare industry. She joined Conifer Health in 2023, following a 12-year tenure at Lifepoint Health. Through her dedication and expertise, she gradually and steadily advanced from her first role in medical billing to numerous leadership positions, culminating in a position as Associate Vice President of Revenue Cycle for the Western Division, covering 17 markets in 10 states. A notable achievement was the successful launch of a revenue cycle dashboard, which effectively benchmarked KPIs for markets in real-time. She was also an integral member of the team that generated an extensive, enterprise-wide best-practice guideline roadmap for physician-based revenue cycle management.

    An experienced leader, Courtney places people at the heart of everything she does and every decision she makes. With a talent for fostering teamwork, she strives to empower staff, nurturing their growth and helping them to achieve their best outcomes — much like her own journey  to her current position.


    • MBA in Healthcare Management from Western Governors University
    • Bachelors in Business, with a focus on Healthcare Administration from Western Governors University
    • Accredited by AAPC for Certified Evaluation Management Coder (CEMC), Certified Professional Coder (CPC), and Certified Professional Biller (CPB)

    Technical Requirements

    This webinar consisted of a 60-minute presentation, interactive polls and a question-and-answer session.

    You will receive informational emails with login instructions, handout materials and the recording.

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