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    Crisis Averted: Effective Downtime Protocols for Your Revenue Cycle Operations - on demand


    SKU: O24WEB10

    Member PriceFREE


    Member Price:


    Available Credits
    • ACMPE: 1.00
    • CEU: 1.00


    This webinar — recorded on April 16, 2024 — is eligible for ACMPE and CEU credit.

    Many healthcare organizations have seen firsthand how rough it is to manage daily operations and revenue cycles under the strain of the recent clearinghouse cyberattack, leaving countless practices unprepared, confused and financially strapped. Healthcare leaders must prioritize downtime protocols for continuity of patient care when systems are offline. This presentation will explore strategies for developing a revenue cycle downtime protocol to reduce future impacts of internal and external threats to RCM operations.

    This 60-minute webinar will provide you with the knowledge to:

    • Examine the recent Change Healthcare cyberattack and its global impacts on stakeholders
    • Outline threats to successful revenue cycle management
    • Organize processes to minimize revenue cycle impacts during future downtime instances

    Continuing Education

    Delivery method: Self-Paced Study
    Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
    Learning format: Traditional 
    Prerequisites: A basic understanding of the topic or knowledge area.
    Advance preparation: None
    Duration: 60 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and complete the session evaluation in order to meet the requirements of the accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • CEU, generic continuing education credit

    For detailed continuing education credit information, click here.

    Picture of Shawntea "Taya" Gordon

    Shawntea "Taya" Gordon, MBA, FACMPE, CMOM
    Chief Revenue Officer, H4 Technology, LLC

    Taya Gordon received her Executive MBA in Healthcare Management at Creighton University, where she graduated Suma Cum Laude.

    She is a subject matter expert (SME) in healthcare compliance, organizational governance, process optimization, and revenue cycle management. Having held senior level executive management positions in private practices, collaborative institutes, and national care coordination organizations, Taya now educates and consults on all areas of healthcare operations. Teaching and consulting topics including performance improvement, quality improvement, risk reduction, and the shift to value-based payment methodologies. Taya also functions as Chief Revenue Officer for H4 Technology, LLC, a Data Management Software as a Service (DMSaaS) organization providing services to hundreds of providers across the nation.

    A proud member of the Medical Group Management Association's (MGMA’s) Government Affairs Council and E/M Workgroup, Taya co-authored the MGMA publications Revenue Cycle Management: Don’t Get Lost in the Financial Maze and Advanced Strategy for Medical Practice Leaders, Financial Management Edition. Her thoughts on the innovative use of people and IT was included in the HIMSS Voices of Innovation Publication in 2019 coordinated by the Cleveland Clinic and she is a noted speaker and/or author for organizations such as HealthLeaders Media, the Practice Management Institute (PMI), MGMA, and Medical Economics.

    Taya is the Past President of the HIMSS Nebraska Chapter, former Chair of the Membership and Corporate Development Maryland MGMA Chapter, and was recognized in 2019 by Midland’s Business Journal as a ‘40 Under 40’ Executives & Entrepreneurs Award Recipient.

    Passionate about physician advocacy, community outreach and healthcare improvement processes, she has volunteered in several terms on government affairs and legislative committees lobbying for healthcare improvement and various committees with Habitat for Humanity Omaha.

    Picture of Kem Tolliver

    Kem Tolliver, FACMPE, CPC, CMOM
    President & CEO, Medical Revenue Cycle Specialists, LLC

    Kem Tolliver is the President & CEO of Medical Revenue Cycle Specialists. She is also the co-author of Revenue Cycle Management: Don't Get Lost in the Financial Maze, co-author of Advanced Strategy for Medical Practice Leaders, Financial Management Edition, as well as the co-host of, "RevDive Podcast."

    She has earned a reputation as a transformational healthcare leader, holding Bachelor of Science degrees in Healthcare Administration and Organizational Management; Summa Cum Laude; and Magna Cum Laude, respectively. Kem's certifications include Fellow of the American College of Medical Practice Executives (FACMPE), Certified Professional Coder (CPC), and Certified Medical Office Manager (CMOM).

    Kem is enthusiastically focused on mapping technology to Revenue Cycle workflows to improve organization income potential while reducing staff burden and improving patient care delivery. She sits on the Board of a Washington, DC-based ACO and leads state-wide projects that leverage technology innovations into care improvement, cost reduction, and minimizing provider burnout. Kem lends her expertise to several industry executive boards including MGMA's Evaluation and Management Workgroup and Novitas JL Advisory Committee.

    The State of Maryland awarded Kem with the Governor's Volunteer Service citation for her work in the Maryland General Assembly years 2015-2018. Kem was awarded the 2019 Heart of Gold Award by Heart to Hand, Inc. 501 (c) (3) Community-based public health service for medical practice leadership. She was nominated by Nexus Health, Fort Washington Medical Center for the 2016 Community Health Award. Kem earned Maryland MGMA's Outstanding Service Award. Medical practices directed by Kem have received MGMA Better Performing Practice distinctions in the areas of Accounts Receivables and Collections.

    Technical Requirements

    This webinar consisted of a 60-minute presentation and question-and-answer session.

    You will receive informational emails with instructions to access the recording and related resources, as well as steps to claim continuing education credits.

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