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    Certificate Program: Revenue Cycle Management



    Non-Member Price$650.00

    Member Price$450.00


    Non-Member Price:


    Member Price:


    Available Credits
    • ACMPE: 6.00
    • CEU: 6.00


    The certificate program consists of four 1.5-hour sessions; the entire event is 6 hours. This event is eligible for ACMPE and CEU credit. 

    While this is a standalone certificate program, it is also included as one of the four sub-components of MGMA’s Financial Management Certificate (FMC) and credential program.

    The revenue cycle in ambulatory care settings is vast and complex, which makes understanding and managing it crucial for financial, clinical and regulatory success. This certificate program includes a full cycle education on topics that progress from patient registration to receipt of payments. It will cover topics such as: credentialing, coding, payment posting, denial oversight, regulatory guidelines, use of technology, internal audits, value-based payment models and analytical reporting. This certificate program will empower participants to operationalize aspects of the revenue cycle as well as provide actionable insights for individuals tasked with managing the revenue cycle. Participants of this four-part series will be given the resources to enhance revenue integrity by examining four important aspects of the revenue cycle: 

    • Session 1: Patient Access & Pre-Visit Services 
    • Session 2: Claim Preparation (Mid-Cycle) 
    • Session 3: Payment Oversight 
    • Session 4: KPIs, Quality Programs & Reporting (KQR) 

    This 6-hour program will provide you with the knowledge to: 

    • Assess and master revenue cycle management 
    • Estimate the impact of daily activities upon the revenue cycle 
    • Determine methods for continuous revenue cycle improvement and ongoing oversight 

    Certificate course content is extracted from “Revenue Cycle Management: Don’t Get Lost in the Financial Maze”.  

    ACMPE Certificate Approved Seminar  
    Completion of this program is exclusively eligible for the Revenue Cycle Management Certificate through the certifying body, the American College Of Medical Executives (ACMPE). Certificates are widely accepted throughout the industry, proving completion and understanding of topic or skill-specific courses.

    Learn more about ACMPE Certificates

    Continuing Education

    Delivery method: Self-paced study | Internet Activity Enduring Material
    Learning level: Advanced - Education that builds on an intermediate curriculum, designed to help you synthesize and evaluate complex concepts to create outcomes-based solutions. 
    Learning format: Interactive   
    Prerequisites: The ability to apply the topic or knowledge area.   
    Advance preparation: None 
    Duration: 360 minutes   

    Certificate Program Maximum clock hours* 
    ACMPE: 6 | CEU: 6 

    Claiming Credit:  
    If you wish to claim continuing education credit and the certificate of completion, you must pass the associated exam required by the accrediting organizations. Registration for the exam is included in the certificate program. 

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE 
    • CEU, generic continuing education unit  

    For continuing education credit details, click here.

    Picture of Shawntea "Taya" Gordon

    Shawntea "Taya" Gordon, MBA, FACMPE, CMOM
    Chief Revenue Officer, H4 Technology, LLC

    Taya Gordon received her Executive MBA in Healthcare Management at Creighton University, where she graduated Suma Cum Laude.

    She is a subject matter expert (SME) in healthcare compliance, organizational governance, process optimization, and revenue cycle management. Having held senior level executive management positions in private practices, collaborative institutes, and national care coordination organizations, Taya now educates and consults on all areas of healthcare operations. Teaching and consulting topics including performance improvement, quality improvement, risk reduction, and the shift to value-based payment methodologies. Taya also functions as Chief Revenue Officer for H4 Technology, LLC, a Data Management Software as a Service (DMSaaS) organization providing services to hundreds of providers across the nation.

    A proud member of the Medical Group Management Association's (MGMA’s) Government Affairs Council and E/M Workgroup, Taya co-authored the MGMA publications Revenue Cycle Management: Don’t Get Lost in the Financial Maze and Advanced Strategy for Medical Practice Leaders, Financial Management Edition. Her thoughts on the innovative use of people and IT was included in the HIMSS Voices of Innovation Publication in 2019 coordinated by the Cleveland Clinic and she is a noted speaker and/or author for organizations such as HealthLeaders Media, the Practice Management Institute (PMI), MGMA, and Medical Economics.

    Taya is the Past President of the HIMSS Nebraska Chapter, former Chair of the Membership and Corporate Development Maryland MGMA Chapter, and was recognized in 2019 by Midland’s Business Journal as a ‘40 Under 40’ Executives & Entrepreneurs Award Recipient.

    Passionate about physician advocacy, community outreach and healthcare improvement processes, she has volunteered in several terms on government affairs and legislative committees lobbying for healthcare improvement and various committees with Habitat for Humanity Omaha.

    Picture of Kem Tolliver

    Kem Tolliver, FACMPE, CPC, CMOM
    President & CEO, Medical Revenue Cycle Specialists, LLC

    Kem Tolliver is the President & CEO of Medical Revenue Cycle Specialists. She is also the co-author of Revenue Cycle Management: Don't Get Lost in the Financial Maze, co-author of Advanced Strategy for Medical Practice Leaders, Financial Management Edition, as well as the co-host of, "RevDive Podcast."

    She has earned a reputation as a transformational healthcare leader, holding Bachelor of Science degrees in Healthcare Administration and Organizational Management; Summa Cum Laude; and Magna Cum Laude, respectively. Kem's certifications include Fellow of the American College of Medical Practice Executives (FACMPE), Certified Professional Coder (CPC), and Certified Medical Office Manager (CMOM).

    Kem is enthusiastically focused on mapping technology to Revenue Cycle workflows to improve organization income potential while reducing staff burden and improving patient care delivery. She sits on the Board of a Washington, DC-based ACO and leads state-wide projects that leverage technology innovations into care improvement, cost reduction, and minimizing provider burnout. Kem lends her expertise to several industry executive boards including MGMA's Evaluation and Management Workgroup and Novitas JL Advisory Committee.

    The State of Maryland awarded Kem with the Governor's Volunteer Service citation for her work in the Maryland General Assembly years 2015-2018. Kem was awarded the 2019 Heart of Gold Award by Heart to Hand, Inc. 501 (c) (3) Community-based public health service for medical practice leadership. She was nominated by Nexus Health, Fort Washington Medical Center for the 2016 Community Health Award. Kem earned Maryland MGMA's Outstanding Service Award. Medical practices directed by Kem have received MGMA Better Performing Practice distinctions in the areas of Accounts Receivables and Collections.

    Refund Policy

    On-Demand Refund Policy  
    On-demand programs are available for one full year from the purchase date, unless otherwise specified. Registration will not be refunded for this program unless approved by the program manager. 

    Contact the MGMA Service Center for cancellations or refunds: 
    Toll-free: 877.275.6462, ext. 1888 

    Complaint resolution policy 
    Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this program. 

    Ask MGMA
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