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    Be the Leader Nobody Wants to Leave – on demand


    SKU: O23WEB10

    Member PriceFREE


    Member Price:


    Available Credits
    • ACMPE: 1.00
    • CEU: 1.00


    This webinar — recorded on August 18, 2022 — is eligible for ACMPE and CEU credit. 

    It's time to re-examine assumptions about turnover while exploring low-cost and no-cost steps to improve retention. The rate and cost of turnover in medical practices impacts morale, productivity, quality and reputation. This session combines case studies with discussion, lecture and polls for a hands-on, interactive and informative experience that takes an honest look at the numbers and focuses on what leaders can do to create and sustain a more engaged, loyal workforce. This session will examine the true cost of turnover and what can be done to retain your existing staff by keeping them engaged and invested in the organization. Attendees will learn eight actions leaders can take to strengthen the culture and become the leader nobody wants to leave. Participants will receive a self-evaluation tool and a framework for creating a three-step action plan for improving engagement and retention. 

    This 60-minute webinar will provide you with the knowledge to: 

    • Examine the costs of employee and provider turnover (financial, quality, morale and reputation)  
    • Distinguish eight actions every leader can take to start increasing engagement and decreasing turnover 
    • Outline a retention strategy and concrete action plan 

    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
    Learning format: Traditional 
    Prerequisites: A basic understanding of the topic or knowledge area.
    Advance preparation: None
    Duration: 60 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and respond to the integrated polls in order to meet the interactivity requirement required by accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • CEU, generic continuing education credit

    For detailed continuing education credit information, click here.

    Picture of Kristin Baird

    Kristin Baird, MHA, BSN, RN
    President/CEO, Baird Group

    Kristin Baird is a nationally recognized thought leader in patient experience, healthcare culture change, and employee engagement. With more than 25 years of experience as a nurse and hospital executive, she is now a full-time consultant, author, and speaker. As President and CEO of Baird Group, her team helps transform the healthcare experience through culture assessment, mystery shopping, leadership development, employee engagement and customer service skill development. Baird’s proprietary model helps transform the healthcare experience for patients and the people who serve them.

    Picture of Jessica Bush

    Jessica Bush, RN, BSN, CAPA, CPC
    Patient experience improvement consultant, Surgeon's Choice Medical Center, Founder/CEO, Real Change RN Consulting

    Jessica is a Registered Nurse, Certified Leadership Trainer and Facilitator, grassroots Patient Experience Improvement Specialist and Certified Professional Coach with over 20 years of leadership and bedside nursing experience. As a Patient Experience Improvement Consultant, her unique perspective allows her to combine expert clinical practice with patient expectations with leadership strategies to create sustainable action plans that actually work. Jessica is real and transparent as she engages the human heart to become alive with purpose, renews the privilege of making a difference and resurrects the spirit of care sought after in the healthcare industry. She delivers inspirational talks, five-star patient care delivery models, engaging professional development workshops and personalized coaching to propel healthcare leaders forward in their commitment to CARE. 

    Technical Requirements
    This webinar consisted of a 60-minute presentation, interactive polls and a question-and-answer session.
    You will receive informational emails with log-in instructions, handout materials and the recording. 

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