Knowledge Expansion

Survey says: Achieving and sustaining outstanding patient satisfaction

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Patient Engagement

Patient satisfaction surveys can be a valuable tool to measure the patient’s perspective of providers and staff of medical facilities. Using these tools wisely is the key to raising the bar on service excellence, which should be the goal of everyone in the healthcare industry.

The perception of patients is what drives patient satisfaction; therefore, it is extremely important to explore the factors that the patient values and implement changes if necessary based on those findings.

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About the Author

Sandra M. Jarrett
Sandra M. Jarrett FACMPE
Practice Administrator Wake Forest Baptist Health Orthopaedics Salisbury, N.C.

Sandra M. Jarrett, FACMPE, can be reached at

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