Healthcare’s recent and ongoing focus on process improvement is leading to a steady push toward value-based medicine reimbursement requirements, in which patient satisfaction directly affects reimbursement. In this environment, medical practices must focus on improving the overall patient experience to protect and improve their bottom line. Making clinical visits more efficient is the first step to increasing patient satisfaction. To achieve this goal, it is critical to streamline and optimize patient flow from the moment a patient walks in the door, to the moment they walk out. Implementing the Expeditor LEAN Patient Flow System is a solution to streamlining efficiencies and improving communication. This segment features Crystal Run Healthcare and how Expeditor provided a fully customized system with Crystal Run’s needs in mind to increase patient satisfaction and increase the bottom line through gained efficiency.