Role models: Finding the right support team staffing in urgent care

Insight Article

Staffing Models

Staffing is a complex process of hiring, training, compensating, positioning and assessing employees to enable operational success. In the urgent care setting, practice managers face challenges recruiting and retaining employees to staff practices due to nonstandard operating hours. Determining appropriate staffing models is important. Practice managers must consider budgets, the number and skill of staff needed, staff productive and non-productive costs, staff/provider satisfaction and state regulations.1

Urgent care continues to evolve due to many market factors. Patients have higher expectations and more knowledge of their healthcare needs. As high-deductible insurance plans saturate the market, consumers are responsible for more of their healthcare expenses and are becoming more educated on the cost difference in urgent care compared to an emergency department setting.

Sign in to access this material

Member Login Become a Member

About the Author

Jacquelin Houze
Jacquelin Houze FACMPE
Practice Manager St. Elizabeth Physicians


Shopping Cart

Your cart is empty



Shipping address same as billing

Grand Total:
Save this card for future use
Saved credit card is required for opt-in to autorenew

Questions? Contact the MGMA Service Center for assistance during checkout or review our return policy for more information.



Back to top