Role models: Finding the right support team staffing in urgent care

Insight Article

Staffing Models

Staffing is a complex process of hiring, training, compensating, positioning and assessing employees to enable operational success. In the urgent care setting, practice managers face challenges recruiting and retaining employees to staff practices due to nonstandard operating hours. Determining appropriate staffing models is important. Practice managers must consider budgets, the number and skill of staff needed, staff productive and non-productive costs, staff/provider satisfaction and state regulations.1

Urgent care continues to evolve due to many market factors. Patients have higher expectations and more knowledge of their healthcare needs. As high-deductible insurance plans saturate the market, consumers are responsible for more of their healthcare expenses and are becoming more educated on the cost difference in urgent care compared to an emergency department setting.

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About the Author

Jacquelin Houze
Jacquelin Houze FACMPE
Practice Manager St. Elizabeth Physicians

Jackie.houze@stelizabeth.com.

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