Make room: Optimizing patient access and accelerating practice growth via a space utilization plan

Insight Article - August 27, 2019

Patient Access

Practice Efficiency

As part of its strategic plan, Virginia Mason Medical Center, Bainbridge Island, Wash., wanted to expand patient access and grow the medical center. To rise to that challenge, practice leaders created an action plan for optimizing office space to address impediments to bringing in more patients.

According to Catherine Edwards, MD, physician section head, primary care, and Somer Shields, MBA, CMPE, director, Virginia Mason Medical Center, creating an action plan is less complicated than you might think. “One of the big goals is that you can learn how to do that without having to make a major financial investment in facility change,” Shields says. “You don’t need to build a new building or have a huge remodel to implement some of the changes that we’ve made in terms of access for patients.”

Although change doesn’t happen overnight, the first step is to assess your space to determine how your practice can be more efficient. 

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About the Author

Christian Green
Christian Green MA
MGMA Writer/Editor MGMA


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