Today, ease of access is expected in every aspect of our lives. From the time we wake up each morning, we have immediate access to technology, whether that’s giving a voice command to open the shades in our bedroom, setting a timer to brew our morning cup of joe or simply bringing up news and weather on our smartphones. Why would we expect less in clinical care?
Yet patients are often left wanting more, according to Craig Cordola, FACHE, executive vice president and chief operating officer, Ascension, Austin, Texas. When they arrive at the doctor’s office, “we throw them back 20 years and ask them for a paper version of their insurance card, we give them a stack of paper to fill out so that we can go copy it on a copy machine,” Cordola says. “The dichotomy of what those two worlds looks like right now is real … so how do we accelerate the technology to better impact patients and families?”