In this episode of the MGMA Insider Podcast, Greg Feltenberger, CEO, US Healthcare Partners, joins us to provide insights on how healthcare professionals can adopt best practices for benchmarking at their medical practice.
In his varied career, Feltenberger has more than 25 years of executive-level and administrative experience in healthcare; is the best-selling co-author of Benchmarking Success: The Essential Guide for Medical Practice Managers, 2nd edition, published in 2017, and Benchmarking Success, The Essential Guide for Group Practices, published in 2008.
Feltenberger also is a proud veteran of the U.S. Air Force. In 2014, he retired from the military after 21 years of active duty as a Lieutenant Colonel in the Medical Service Corps as Chief Operating Officer (COO) at the U.S. Air Force Academy Hospital in Colorado Springs, Colorado. The hospital is the Air Force’s premier hospital/super clinic that provides healthcare services to 30,000 enrollees, including 4,000 cadets, and over 171,000 beneficiaries.
Highlights from the episode:
- Why Benchmark? Feltenberger answers that question and also addresses the reasons for benchmarking or “if you don’t measure it, you can’t manage it” and “if you don’t value it, you won’t change it.”
- Benchmarking Fundamentals. Feltenberger explains the importance of and need for standards and describes techniques for determining baseline and current status of a practice. In addition, he presents factors that can be changed to improve a practice.
Resources: You can learn more about benchmarking and purchase Feltenberger's book at mgma.com/benchmarking.
