Top House Ad

Team Based Approach to Primary Care

Fellowship Paper - September 30, 2019

Business Strategy

Michele Durdan MHA, FACMPE
PROJECT SUMMARY

The rapidly evolving health care industry has impacted the traditional care delivery model. The primary care setting is challenged to focus beyond episodic care and create an environment that centers on health promotion and disease prevention. Overall the nation is struggling with a decline in primary care physicians which impacts the patient panel size managed by each provider. Health care systems must foster a culture of interactions with patients to improve: comprehensiveness, coordination, efficiency, effectiveness, and value of care. The current traditional workflow is not designed to support the large volume of tasks which have created a burnt-out atmosphere for physicians and support staff.

A new model of Primary care workflow has emerged over the past 15 years. The restructured workflow uses a high functioning team to accomplish the interdisciplinary approach to population health. Evidence suggests that advanced functioning teams promote physician and staff satisfaction in addition to enhancing quality outcomes (Sinsky, 2019). Building strong team dynamics among care team members helps alleviate physician burnout through the redistribution of tasks. The team-based approach allows each member to work within the scope of their profession, treating the whole patient at each interaction, and identifying gaps in care. Additionally, the new model of care delivery has improved patient throughput efficiencies to add additional office visits each day.

The redesigned workflow provides a structured approach to maximize the quality of care, enrich the patient experience, and manage the overall cost of care. The plan outline includes a three-phase approach to standardize workflow and build team dynamics in each practice. The patient-centered care mindset creates positive outcomes and patient and provider satisfaction.

  Download Now

About the Author

Michele Durdan
Michele Durdan MHA, FACMPE
Director Clinic Services Mercy Health System Janesville, WI
X

Shopping Cart

Your cart is empty

Subtotal:
Click here if your organization is tax exempt
X

A State Sales tax exempt certificate must be on file and taxable items cannot be ordered online. For immediate assistance during normal business hours of 7:00am to 5:00pm MT M-Th and 7:00 am to Noon MT on Friday, please call toll-free: 877-275-6462, ext. 1888

X

Checkout

Use two letter code for US states
Use three letter code for country
Use two letter code for US states
Use three letter code for country

Grand Total:
Use two letter code for US states
Use three letter code for country
Saved credit card is required for opt-in to autorenew.

Questions? Contact the MGMA Service Center for assistance during checkout or review our return policy for more information.
X

Confirmation

,
,

Total:
Payment:
Balance:
 

Thank you for your purchase! If you purchased an event, you will be receiving a follow-up email from our Learning Management System regarding the product/event purchased and no further action is required.


Loading...