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Rebekah Phillips, RN, BSN, MBA, CMPE

Rebekah Phillips


Practice Administrator, Pediatrics 5280

Volunteer Roles: ACMPE Certification Mentor, ACMPE Exam Committee Member

Why did you decide to get involved with MGMA? 

I became an MGMA member when I joined my current practice. They are big supporters of MGMA and had me sign up as member within the first week of employment. I am a strong supporter of lifelong learning, so I quickly decided to get my CMPE. I’ve learned throughout my career that networking plays a huge role in my personal success. I decided to become more involved with MGMA for the networking, collaboration, and continuing education.

What do you find most rewarding about volunteering for MGMA?

The biggest reward I get from volunteering is networking with other likeminded and brilliant healthcare executives. I have met some great colleagues that I am proud to call friends simply by being involved. Another big reward is to hear when people pass their certification test or become fellows.

How did you decide that practice management was the career for you? 

I have worked in healthcare my entire life starting as a CNA in a nursing home. I never thought I would be in practice management, but I knew I wanted to do more. When I moved to Colorado, I started a job as a receptionist in a medical office. It was at that time that I realized I loved the business aspect of healthcare so I pursued my business degree, with the hopes of staying in healthcare. After finishing my MBA, I found myself in a quality department at a local hospital. I met a lot of physicians and, through networking, I was offered a job as a practice administrator.

What is your favorite book or website or resource for practice managers?

This may sound scripted, but I always find myself referring back to the MGMA’s Body of Knowledge.

What is the best tip you give to people who are just starting a career in practice management?

The best tips I can give are to build your network, continue learning, and do not be too hard on yourself. When I was new to practice management, I worked on building my network and I learned so much from others. Healthcare is constantly changing so administrators need to keep up with all the changes. I was once told when starting a job that I cannot expect myself to know everything. I was told that my learning curve could be 12-24 months and to not be hard on myself if I did not know all the answers. This was some of the best advice I was given personally. If you have a great network, you do not have to have all the answers. You will have the resources available to use and you can learn from what others have done or are currently doing.

What is your top tip for maintaining work/life balance? 

I am fortunate to work for an amazing group of providers that truly believe in work/life balance. When I leave the office, I am gone. In three years I can count the number of times I have been called at home for something. I am able to leave work at work and focus on my family at home.

How do you relax after a busy work week? 

Relax? What is that? I have two very busy kids that I run around constantly. However, being with my family always makes me happy.


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