Data Insights

Use of virtual credit cards by health plans continues


Revenue Cycle

What percentage of health plan payments are being paid via virtual credit cards?

The Medical Group Management Association’s most recent MGMA Stat poll asked healthcare leaders what percentage of their health plan payments are being paid via virtual credit cards (VCCs). VCCs are 16-digit credit card numbers, most commonly faxed or emailed to the practice by the plan or vendor. About one quarter (24%) responded that 1% to 2% of their payments were coming via VCCs. Another 12% reported VCCs made up 3% to 15% of the payments, and a further 2% were receiving 16% or more of their payments via VCC. Thirty-two percent responded that they received no VCC payments, and an additional 30% were unsure.

Many respondents expressed that either they have been forced to accept VCCs or that they in turn come up against resistance when trying to move away from this form of payment. Others explained how they return the VCC payment and require that the health plan submit an alternative payment in order to avoid the 2% to 5% interchange fees for these transactions.

The poll was conducted on December 19, 2017 with 760 total responses. Of this total, 40 indicated the question was not applicable to their situation with a net of 720 applicable responses. 

MGMA Stat is a national poll that addresses practice management topics, the impact of new legislation, and related topics. Participation is open to all healthcare leaders. Results of other polls and information how to participate in MGMA Stat is available at:

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