Job Title: Business Office Manager
 
Department: Administration
 
Reports To: Chief Financial Officer
 
Supervises: (Insert titles of appropriate staff supervise a variety of staff such as the business office staff)
 
Overtime Status:   ☐ Exempt    ☐ Non-exempt
 
Job Summary: This position is responsible for directing and coordinating the overall functions of the business office to ensure maximization of cash flow while improving patient, physician, and other customer relations.
 
Primary Job Responsibilities: (Select and/or modify these job responsibilities for your position) 

1. Plans and directs registration, patient insurance, billing and collections, and data processing to ensure accurate patient billing and efficient account collection.
2. Manages the business office within the established budget, including annual planning, and develops monthly status reports.
3. Reviews current status of patient accounts to identify and resolve billing and processing problems in a timely manner.
4. Establishes and implements a system for the collection of delinquent accounts ensuring third-party payers are contacted.
5. Establishes and recommends credit and collection policies. Makes recommendations for improvement.
6. Maintains contacts with medical records and other departments to obtain and analyze additional patient information to document and process billings.
7. Develops and oversees business systems and coordinates with information technology to ensure timely and accurate implementation.
8. Performs other duties as assigned.

Education: Bachelor's degree, preferably in business administration or related field.
 
Experience: Minimum five years of experience in a medical business office, two years as a department manager in business office department.
 
Other Requirements: None
 
Performance Requirements:
 
Knowledge:

1. Knowledge of business management and basic accounting principles to direct the business office.
2. Knowledge of medical terminology.
3. Knowledge of policies and procedures to accurately answer questions from internal and external customers.
4. Broad-based knowledge of relevant insurance regulations and familiarity with the Health Insurance Portability and Accountability Act.

Skills:

1. Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.
2. Skill in listening, team building and stress management.
3. Skill in developing, implementing, and administering budgets.

Abilities:

1. Ability to effectively communicate in writing, over the telephone, and in person with office staff and insurance representatives.
2. Ability to recognize, analyze, evaluate, solve problems, and correct errors.
3. Ability to maintain a high level of accuracy in preparing and entering financial information.
4. Ability to conceptualize work flow, develop plans, and implement appropriate actions.
5. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
 
Work Environment: Position is in a well-lighted office environment. Occasional evening and weekend work.
 
Physical Requirements: (Documenting physical demands and work environment conditions ensures ADA compliance.) Either go to this link to customize and insert MGMA’s ADA Matrix for this position or, modify and use this recommended statement: “Must possess the physical and mental abilities to perform the tasks normally associated with a Business Office Manager. Daily activity is 80 percent sitting and 20 percent standing, walking, lifting or bending.  Working with many deadlines and interacting with a wide variety of people on various issues may cause stress.
 
Salary Range:
 
Date:
 
Disclaimer: Please note that this sample job description is intended to serve only as a guide.  It is important to note that state laws may vary regarding requirements concerning scope of practice, care, and/or service across different settings.  Prior to using this document, you should consult the appropriate state agency for any applicable state rules and regulations.