Job Title: Chief Operating Office
 
Department: Administration
 
Reports To: Chief Executive Officer
 
Supervises: Supervises: (Insert titles of appropriate staff supervised such as all operations managers and administrative support staff)
 
Overtime Status:   ☐ Exempt    ☐ Non-exempt
 
Job Summary: This executive management position is responsible for planning, organizing, and directing the overall clinical and business operations for the medical group.  Participates in the development and implementation of the practice’s mission, vision and values.
 
Primary Job Responsibilities: (Select and/or modify these job responsibilities for your position) 

1. Oversees the daily operations of the group practice.
2. Assists chief executive officer in developing and implementing the business plan along with the strategic plan.
3. Participates in development of strategic plans, governance structure and objectives for practice management.
4. Participates, oversees, interprets and recommends changes to all clinical and business operational policies and procedures.
5. Resolves all problems related to staffing, utilization of facilities, equipment and supplies.
6. Represents clinic and interacts with regulatory agencies, insurance carriers, and other professional and community groups.
7. Negotiates with managed care plans and ensures the clinic's long-term financial stability.
8. Participates in the evolution and refinement of quality improvement processes.
9. Maintains compliance with governmental regulations and industry requirements.
10. Enhances operational effectiveness, emphasizing cost containment and high-quality patient care.
11. Participates in recruitment and retention of professional and nonprofessional staff.
12. Evaluates performance and recommends merit increases, promotion, and disciplinary actions.
13. Performs other duties as assigned.

Participates in professional development activities to keep current with trends and practices in health care administration (conferences, journals).

Education: Master’s degree in health care administration, business administration, or public administration.
 
Experience: Minimum five years of health care management experience at the senior-management level.
 
Other Requirements: Licensure or ability to obtain licensure when background credentials warrant that such is required.
 
Performance Requirements:
 
Knowledge:

1. Knowledge of organizational policies and procedures to manage operations and ensure effective patient care.
2. Knowledge of the principles and practices of health care administration, fiscal management, human resource management, government regulations, compliance requirements and reimbursements.
3. Knowledge of computer systems and applications.

Skills:

1. Skill in exercising a high degree of initiative, judgment, and discretion.
2. Skill in analyzing situations accurately and taking effective action.
3. Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the public.
4. Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.
5. Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.
6. Skill in identifying and resolving problems.
7. Skill in developing comprehensive reports.

Abilities:

1. Ability to effectively lead in a changing environment.
2. Ability to plan, organize, and integrate priorities and deadlines.
3. Ability to create an atmosphere that encourages motivation, innovation, and high performance.
4. Ability to identify, analyze, and interpret complex data and, resolve operational problems.
5. Ability to evaluate and make recommendations for continuous quality improvement.
6. Ability to anticipate and react calmly in emergency situations.
7. Ability to communicate clearly and effectively orally and in writing.
8. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones and calculator.
 
Work Environment: Position is in a well-lighted office environment. May be exposed to contagious diseases and other patient-related conditions. Occasional evening and weekend work and some travel.
 
Physical Requirements: (Documenting physical demands and work environment conditions ensures ADA compliance.) Either go to this link to customize and insert MGMA’s ADA Matrix for this position or, modify and use this recommended statement: “Must possess the physical and mental abilities to perform the tasks normally associated with a Chief Operating Officer which involves 90 percent sitting and 10 percent walking, standing, lifting, and stooping.  Works under stress.”
 
Salary Range:
 
Date:
 
Disclaimer: Please note that this sample job description is intended to serve only as a guide.  It is important to note that state laws may vary regarding requirements concerning scope of practice, care, and/or service across different settings.  Prior to using this document, you should consult the appropriate state agency for any applicable state rules and regulations.