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    Using KPIs and Benchmarks to Reach Your Operational Potential - on demand


    SKU: O23WEB29

    Member PriceFREE


    Member Price:



    Register for the webinar, recorded on Jan. 24, 2023. This webinar is eligible for ACMPE and CEU credit.
    More than one in three (36%) medical groups were on track to miss their annual productivity goals, per a November 2022 MGMA Stat poll. Tracking and benchmarking performance plays a crucial role in the ultimate success of a practice or organization. With the help of benchmarking, leaders can achieve performance improvement and greater practice success. Attendees will learn some of the latest industry data trends and the importance of selecting and analyzing the right key performance indicators (KPIs) to drive results via real world examples and success stories. Using data and benchmarks to improve operations is as important as ever for organizations dealing with rising expenses and ongoing staffing challenges. Attend this interactive session to gain understanding of the power of data, KPIs and how to apply benchmarking in your practice or organization.
    This 60-minute webinar will provide you with the knowledge to:

    • Outline the correlation between data, benchmarking and high-performing medical groups
    • Point out some of the top data trends and how they have been used to drive success at medical practices and organizations
    • Compare many of the top key performance indicators (KPIs) and how analyzing them can keep your organization focused on being a better performer

    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
    Learning format: Traditional 
    Prerequisites: A basic understanding of the topic or knowledge area.
    Advance preparation: None
    Duration: 60 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and respond to the integrated polls in order to meet the interactivity requirement required by accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • CEU, generic continuing education credit

    For detailed continuing education credit information, click here.


    Andrew Hajde, CMPE
    Director, Content & Consulting, MGMA

    Andrew Hajde, CMPE, is a highly qualified healthcare professional with over 20 years of industry experience. As the Director of Content & Consulting at MGMA, Andrew has held numerous high-level operations management positions and has a proven track record of success.

    Prior to joining MGMA, Andrew served as the supervisor for 14 medical practices, overseeing 78 providers and 200+ employees for a Fortune 100 healthcare company. The practices under his supervision included a wide range of specialties, including internal medicine, OB/GYN, urology, endocrine, radiation oncology, neurosurgery, orthopedic surgery, vein surgery, bariatric surgery, cardio-thoracic surgery, and cardiology.

    In addition to his managerial experience, Andrew has also worked in various other operational and medical billing-related management roles and has opened or acquired 25 medical practices. He has a wealth of knowledge in strategic planning, benchmarking, revenue cycle, operational improvement, employee and manager development, and strategic marketing. Andrew is a certified CMPE and is known for his dedication to improving healthcare operations and helping others succeed.

    Ashley Ager, MSM
    Account Manager, Organizational Membership, MGMA

    Ashley Ager, MSM, is an accomplished healthcare professional with extensive experience in practice management, healthcare administration, and telehealth program management. Throughout her career, Ashley has demonstrated a commitment to helping others succeed, and has developed a reputation for providing top-notch service to members and connecting them with the resources they need to run a successful healthcare business.

    Prior to joining MGMA, Ashley worked for a Fortune 100 healthcare company in a variety of roles, including telehealth and virtual clinic services program manager. In this position, Ashley was responsible for managing a variety of medical specialties, including OB/GYN, general surgery, orthopedic surgery, family medicine, internal medicine, endocrinology, hematology/oncology, spine surgery, pain management, and urology.

    As an Organizational Membership Account Manager at MGMA, Ashley is dedicated to supporting and empowering members to create meaningful change in healthcare by engaging with the organization's vast array of content, information, and tools. In addition to her primary job responsibilities, Ashley is highly skilled in operational management, telemedicine/virtual workforce management, and program management, and is deeply passionate about leadership development, training, and coaching. She is also recognized for her commitment to mentorship and her ability to help others grow in their careers.

    Technical Requirements
    This webinar consisted of a 60-minute presentation, interactive polls and a question-and-answer session.  
    You will receive informational emails with log-in instructions, handout materials and the recording. 

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