MGMA Seminar: Automating the Revenue Cycle

Christine Fontaine is currently a Growth Enablement Solution Strategist at Waystar. As part of her role, she assists healthcare providers identify solutions to help optimize their revenue cycle. Waystar provides next-generation, cloud-based technology that simplifies and unifies the healthcare revenue cycle. Our platform removes friction in payment processes, streamlines workflows and helps improve financials for providers in every care setting. Prior to joining Waystar, she was Vice President, Revenue Cycle Solutions with Optum360. In this role, she ensured that RCMS delivers competitive healthcare services to the market while maximizing company resources, and reliably contributes to the business results and strategic plan of the organization. She oversaw the coordination of cross functional teams, and guided the development, launch, delivery, and operation of the RCMS service line. Christine served as the Director of Revenue Cycle Operations for Shore Health System, a member of the University of Maryland Medical System. In this role, Christine directed the Centralized Scheduling Department, Registration, Switchboard, Chargemaster Oversight, and Patient Financial Services departments at Shore Health System, along with running system initiatives related to the revenue cycle for UMMS. Christine has been in the healthcare finance field for over 20 years, in both physician and hospital business offices. She has held management positions at Memorial Sloan Kettering, Montefiore Medical Center, Cornerstone Treatment Facilities and Shore Health System/University of Maryland Medical System. Christine is a Certified Healthcare Financial Professional, and is actively involved in AAHAM and HFMA. She served on the HFMA Board of Examiners, National Advisory Council and Revenue Cycle Forum. She has presented at HFMA, AAHAM, Meditech and other conferences on various topics related to revenue cycle operations.

Request Kem Tolliver's Consulting Assistance

Kem Tolliver is the President & CEO of Medical Revenue Cycle Specialists. She is also the co-author of Revenue Cycle Management: Don't Get Lost in the Financial Maze, co-author of Advanced Strategy for Medical Practice Leaders, Financial Management Edition, as well as the co-host of, "RevDive Podcast."

She has earned a reputation as a transformational healthcare leader, holding Bachelor of Science degrees in Healthcare Administration and Organizational Management; Summa Cum Laude; and Magna Cum Laude, respectively. Kem's certifications include Fellow of the American College of Medical Practice Executives (FACMPE), Certified Professional Coder (CPC), and Certified Medical Office Manager (CMOM).

Kem is enthusiastically focused on mapping technology to Revenue Cycle workflows to improve organization income potential while reducing staff burden and improving patient care delivery. She sits on the Board of a Washington, DC-based ACO and leads state-wide projects that leverage technology innovations into care improvement, cost reduction, and minimizing provider burnout. Kem lends her expertise to several industry executive boards including MGMA's Evaluation and Management Workgroup and Novitas JL Advisory Committee.

The State of Maryland awarded Kem with the Governor's Volunteer Service citation for her work in the Maryland General Assembly years 2015-2018. Kem was awarded the 2019 Heart of Gold Award by Heart to Hand, Inc. 501 (c) (3) Community-based public health service for medical practice leadership. She was nominated by Nexus Health, Fort Washington Medical Center for the 2016 Community Health Award. Kem earned Maryland MGMA's Outstanding Service Award. Medical practices directed by Kem have received MGMA Better Performing Practice distinctions in the areas of Accounts Receivables and Collections.

Request Shawntea "Taya" Gordon's Consulting Assistance

Taya Gordon received her Executive MBA in Healthcare Management at Creighton University, where she graduated Summa Cum Laude.

She is a subject matter expert (SME) in healthcare compliance, organizational governance, process optimization, and revenue cycle management. Having held senior level executive management positions in private practices, collaborative institutes, and national care coordination organizations, Taya now educates and consults on all areas of healthcare operations. Teaching and consulting topics including performance improvement, quality improvement, risk reduction, and the shift to value-based payment methodologies. Taya also functions as Chief Revenue Officer for H4 Technology, LLC, a Data Management Software as a Service (DMSaaS) organization providing services to hundreds of providers across the nation.

A proud member of the Medical Group Management Association's (MGMA’s) Government Affairs Council and E/M Workgroup, Taya co-authored the MGMA publications Revenue Cycle Management: Don’t Get Lost in the Financial Maze and Advanced Strategy for Medical Practice Leaders, Financial Management Edition. Her thoughts on the innovative use of people and IT was included in the HIMSS Voices of Innovation Publication in 2019 coordinated by the Cleveland Clinic and she is a noted speaker and/or author for organizations such as HealthLeaders Media, the Practice Management Institute (PMI), MGMA, and Medical Economics.

Taya is the Past President of the HIMSS Nebraska Chapter, former Chair of the Membership and Corporate Development Maryland MGMA Chapter, and was recognized in 2019 by Midland’s Business Journal as a ‘40 Under 40’ Executives & Entrepreneurs Award Recipient.

Passionate about physician advocacy, community outreach and healthcare improvement processes, she has volunteered in several terms on government affairs and legislative committees lobbying for healthcare improvement and various committees with Habitat for Humanity Omaha.