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    MGMA Seminar: Revenue Cycle Management



    SKU: 25SEMRC





    Available Credits
    • ACMPE: 3.00
    • ACHE: 3.00
    • CEU: 3.00
    • PDC: 3.00
    • CME: 3.00
    • CPE: 3.00


    1:00 - 4:00 PM EDT

    Staffing, system leakage, delayed payments, rising patient experience expectations and the changing regulatory environment are among the challenges that affect a medical practice’s ability to effectively and efficiently manage their revenue cycle. Now more than ever, it is imperative that practices look at revenue cycle management through a strategic lens to determine the root causes of these challenges and look for new ways to address them. Attend this one-day seminar to gain strategies and tactics to improve the management of the revenue cycle in your practice.
    This 3-hour program will provide you with the knowledge to:

    • Create your organization's Revenue Cycle Management Strategic Workplan using strategic planning concepts  
    • Design automation and technology into seamless RCM workflow improvements, leading to increased care team satisfaction and increased cash flow
    • Assess internal and external threats to your Revenue Cycle that impact your bottom line 

    Program Overview

    • 1:00 - 1:05 PM EDT | Introduction
    • 1:05 - 2:25 PM EDT | Session 1: Develop Your Strategic RCM Workplan
    • 2:25 - 2:35 PM EDT | Break
    • 2:35 - 3:00 PM EDT | Session 2: Patient Payment Solutions to Help Reduce Accounts Receivable 
    • 3:00 - 3:15 PM EDT | Break
    • 3:15 - 4:00 PM EDT | Session 3: Implementing Your Plan

    *This event is free to members, but registration is required. Please log in, add this to your cart and complete the purchase to register. 

    Brought to you by Care Credit

    Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.


    Develop Your Strategic RCM Workplan

    Kem Tolliver, FACMPE, CPC, CMOM
    President & CEO, Medical Revenue Cycle Specialist, MGMA Consultant

    Taya Gordon, MBA, FACMPE, CMOM
    Chief Revenue Cycle Officer, H4 Technology, LLC, MGMA Consultant

    Join this session to apply organizational strategic planning concepts to develop a Revenue Cycle Management Strategic Workplan.

    Patient Payment Solutions to Help Reduce Accounts Receivable

    Claude Royster
    Vice President- General Manager, Wellness at CareCredit

    Join this session to discuss the Patient Financial experience and discuss solutions to address Accounts Receivable challenges.

    Implementing your Plan

    Kem Tolliver, FACMPE, CPC, CMOM
    President & CEO, Medical Revenue Cycle Specialist, MGMA Consultant

    Taya Gordon, MBA, FACMPE, CMOM
    Chief Revenue Cycle Officer, H4 Technology, LLC, MGMA Consultant

    Join this session to continue the conversation on building and implementing your strategic work plan.

    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Advanced - This level focuses on the development of in-depth knowledge, a variety of skills, or a broader range of applications.
    Learning format: Traditional 
    Prerequisites: None
    Advance preparation: None
    Duration: 3 hours

    Claiming Credit: If you wish to claim continuing education credit, you must attend the live seminar or if you watch the recording, respond to the integrated polls in order to meet the interactivity requirement required by accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • ACHE, American College of Healthcare Executives Qualified Education
    • CME, licensed physicians (MD/DO)
    • CPE, Continuing Professional Education for accountants
      • Attendance at the live instructor-led program 
    • CEU, generic continuing education credit
    • PDC, professional development credits for the Society for Human Resource Management (SHRM)

    For continuing education credit details, click here.

    Picture of Kem Tolliver

    Kem Tolliver, FACMPE, CPC, CMOM
    Consultant, MGMA
    President & CEO, Medical Revenue Cycle Specialists, LLC

    Kem Tolliver is the President & CEO of Medical Revenue Cycle Specialists. She is also the co-author of Revenue Cycle Management: Don't Get Lost in the Financial Maze, co-author of Advanced Strategy for Medical Practice Leaders, Financial Management Edition, as well as the co-host of, "RevDive Podcast."

    She has earned a reputation as a transformational healthcare leader, holding Bachelor of Science degrees in Healthcare Administration and Organizational Management; Summa Cum Laude; and Magna Cum Laude, respectively. Kem's certifications include Fellow of the American College of Medical Practice Executives (FACMPE), Certified Professional Coder (CPC), and Certified Medical Office Manager (CMOM).

    Kem is enthusiastically focused on mapping technology to Revenue Cycle workflows to improve organization income potential while reducing staff burden and improving patient care delivery. She sits on the Board of a Washington, DC-based ACO and leads state-wide projects that leverage technology innovations into care improvement, cost reduction, and minimizing provider burnout. Kem lends her expertise to several industry executive boards including MGMA's Evaluation and Management Workgroup and Novitas JL Advisory Committee.

    The State of Maryland awarded Kem with the Governor's Volunteer Service citation for her work in the Maryland General Assembly years 2015-2018. Kem was awarded the 2019 Heart of Gold Award by Heart to Hand, Inc. 501 (c) (3) Community-based public health service for medical practice leadership. She was nominated by Nexus Health, Fort Washington Medical Center for the 2016 Community Health Award. Kem earned Maryland MGMA's Outstanding Service Award. Medical practices directed by Kem have received MGMA Better Performing Practice distinctions in the areas of Accounts Receivables and Collections.

    Picture of Shawntea "Taya" Gordon

    Shawntea "Taya" Gordon, MBA, FACMPE, CMOM
    Consultant, MGMA
    Chief Revenue Officer, H4 Technology, LLC

    Taya Gordon received her Executive MBA in Healthcare Management at Creighton University, where she graduated Summa Cum Laude.

    She is a subject matter expert (SME) in healthcare compliance, organizational governance, process optimization, and revenue cycle management. Having held senior level executive management positions in private practices, collaborative institutes, and national care coordination organizations, Taya now educates and consults on all areas of healthcare operations. Teaching and consulting topics including performance improvement, quality improvement, risk reduction, and the shift to value-based payment methodologies. Taya also functions as Chief Revenue Officer for H4 Technology, LLC, a Data Management Software as a Service (DMSaaS) organization providing services to hundreds of providers across the nation.

    A proud member of the Medical Group Management Association's (MGMA’s) Government Affairs Council and E/M Workgroup, Taya co-authored the MGMA publications Revenue Cycle Management: Don’t Get Lost in the Financial Maze and Advanced Strategy for Medical Practice Leaders, Financial Management Edition. Her thoughts on the innovative use of people and IT was included in the HIMSS Voices of Innovation Publication in 2019 coordinated by the Cleveland Clinic and she is a noted speaker and/or author for organizations such as HealthLeaders Media, the Practice Management Institute (PMI), MGMA, and Medical Economics.

    Taya is the Past President of the HIMSS Nebraska Chapter, former Chair of the Membership and Corporate Development Maryland MGMA Chapter, and was recognized in 2019 by Midland’s Business Journal as a ‘40 Under 40’ Executives & Entrepreneurs Award Recipient.

    Passionate about physician advocacy, community outreach and healthcare improvement processes, she has volunteered in several terms on government affairs and legislative committees lobbying for healthcare improvement and various committees with Habitat for Humanity Omaha.

    Picture of Claude Royster

    Claude Royster
    Vice President & General Manager of Health & Wellness, Synchrony

    Claude Royster brings over 30 years of sales, account management and operational experience to his role as Vice President & General Manager of Health and Wellness at Synchrony. He is responsible for leading the Wellness sales team with a focus on driving company strategy, growth through its market-leading health and wellness financial solutions, including CareCredit and Allegro, and identifying healthcare market expansion opportunities.  His responsibilities also include sales reporting, maintaining strong operating disciplines, controllership and overall P&L management.

    Prior to joining the Synchrony Wellness team, Claude spent four years in the company’s Payment Solutions division focused on lifestyle markets. In this leadership role, he managed a client development team driving profitable growth in several industries, including music, sporting goods, sewing and crafts. Claude also served as the leader of the Payment Solutions Growth Council team for three years.

    Claude is the co-leader of the Black Experience Diversity Network “BE+” for the Chicago chapter.

    Claude received his bachelors of science degree in Economics from Northern Illinois University where he also played Division I football. Claude enjoys golfing, exercising, grilling and spending time with his family.

    Technical Requirements

    Seminars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser. 

    This seminar will be hosted in Zoom Webinar. You will receive informational emails with instructions to access the live event and related resources, as well as steps to claim continuing education credits.   

    Review this resource for participating in Zoom Webinars or test your connection here.

    Refund Policy

    Live Instructor Cancellation Policy
    If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

    Contact the MGMA Service Center for cancellations:
    Toll-free: 877.275.6462, ext. 1888

    Complaint resolution policy
    Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.

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