Mastering Patient Flow, 4th edition

Mastering Patient Flow, 4th edition

This bestseller provides proven strategies to identify, assess, and improve patient flow.

Item # 8780

ISBN: 9781568294377

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Nonmember price: $109.00

Member price: $67.00

Delivering high-quality, cost-effective patient care requires creating and sustaining patient-centered practice operations. Whether you are new to managing patient flow or a seasoned pro, the updated edition of this MGMA bestseller is your essential resource for uncovering new opportunities and efficiencies.

This practical, must-read book offers an updated assessment of a medical practice from the most important point of view: that of the patient. Mastering Patient Flow, 4th edition shows you how to improve your practices:

  • Patient access
  • Physician time management
  • Care teams
  • Medical home
  • Transitions of care
  • Patient engagement
  • Benchmarks for employee productivity


Mastering Patient Flow, 4th Edition provides proven strategies to identify, assess, and improve patient flow. Through optimizing automation, workflow, and personnel, you will find solutions that your practice can use today to enhance patient encounters and experiences.

This item is also available as an e-book.

You might also like: Mastering Patient Flow 4th Edition Package




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Table of Contents



About the Author       

About the Editor         


Chapter 1   The Physician’s Time          

Chapter 2   Communication     

Chapter 3   Scheduling               

Chapter 4   Patient Access        

Chapter 5   Reception Services              

Chapter 6   Waiting      

Chapter 7   The Patient Encounter       

Chapter 8   Prescriptions            

Chapter 9   Managing Test Results      

Chapter 10 Practice Services   

Chapter 11 Fundamental Financials    

Chapter 12 Summing Up           


A. Benchmarks for employee performance expectations   

B. Action plan             


Elizabeth W. Woodcock,  MBA, FACMPE, CPC

Woodcock is a professional speaker, author and trainer specializing in medical practice management.

Woodcock has focused on medical practice operations and revenue cycle management for more than 15 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers.

In addition to her popular e-mail newsletters, she has authored several best-selling practice management manuals and textbooks, and published dozens of articles in national healthcare management journals.

Woodcock is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, she completed a Master of Business Administration in health care management from the Wharton School of Business of the University of Pennsylvania.

See What Other Healthcare Professionals Are Saying About This Book:

Mastering Patient Flow, 4th Edition, provides proven strategies to identify, assess and improve patient flow. Through optimizing automation, workflow and personnel, you will find solutions that your practice can use today to enhance patient encounters and experiences. 

“Elizabeth Woodcock’s Mastering Patient Flow, 4th edition, redefines the industry’s best practices in patient flow.  Her practical concepts and tools will give you everything you need for meaningful and measurable operational improvements.”  

-Gena M. Weir, FACMPE | Manager of Primary Care Clinics, Centura Health, Denver


Mastering Patient Flow, 4th edition, continues to be my bible for understanding all the essential components of successful physician practice management. Elizabeth gracefully moves from the high-level concepts behind successful practice management to the essential details of implementation using easily understandable language. Anyone involved in the changing world of physician practice management can save themselves thousands of dollars in consulting fees by paying careful attention to this national expert’s words of wisdom.”    

-David Bank MD, MBA | Vice Chairman of Clinical Operations, Department of Pediatrics
Columbia University Medical Center, NYPH/Morgan Stanley Children’s Hospital, New York


“Elizabeth Woodcock is simply the top practice management expert in the field and she’s proven it again with Mastering Patient Flow, 4th edition. She has given the medical practice industry an insightful, up-to-date reference manual for managing our businesses. This book is easy to read and packed with specific examples, implementable solutions and practical advice. Not only is this book a valuable, go-to resource for me, but it will be required reading for new practice administrators in my group.” 

-Sherry Dorsey, MBA, CMPE | President and chief administrative officer
Northeast Georgia Physicians Group, Gainesville


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