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Maximizing Performance Management

Book -

Strategic Planning

Performance Management

Leadership Development

Practice Efficiency

SKU: 8957


ISBN#: 978-1-56829-488-9

Managing an organization’s performance covers a variety of functions, including continuously monitoring team member performance, setting expectations, planning and delegating work, rating employee performance, developing the capacity to improve employee performance and rewarding the great performances of hard-working employees. 

Analyze your practice system-by-system and apply prescriptions that can improve your practice immediately. Maximizing Performance Management: Leading your Team to Success, 2nd edition is a results-oriented book that combines and updates the information from the first-edition four-book series that included Aligning the Team with Practice Goals; Leading, Coaching and Mentoring the Team; Building and Rewarding Your Team; and Relationship Management and the New Workforce.

Also included with this book are many useful electronic resources and tools available for download, including:

  • Conflict-management procedures
  • Customer-service quality guidelines
  • Discipline policies
  • Employment process checklists

Interested in an eBook format? Click here.

Susan A. Murphy

Susan A. Murphy, MBA, PhD

Susan Murphy, MBA, PhD, is a business and organizational consultant whose background includes more than 25 years of national and international experience. Murphy’s background combines the three worlds of corporate leadership, academia and management consulting. She has served as an executive in two Fortune 500 corporations, served on the graduate faculty of the University of San Francisco, and provided consulting services to 250 organizations over the course of 20 years. Past clients include the Stanford Medical School, U.S. Air Force, Jet Propulsion Lab and Kaiser Permanente. Murphy wrote the MGMA-published four-book series, Maximizing Performance Management, and is also the author of several other titles, including In the Company of Women, written with coauthor Pat Heim, PhD. Translated into several languages, In the Company of Women has been featured on Good Morning America, Time Magazine, and the British Broadcasting Corporation, and was once selected as Harvard Business School’s Book of the Month. Murphy’s advanced degrees include a master’s in business administration, a master’s in organization development and a doctorate in organizational systems. In 2004, Vanderbilt University honored her with a lifetime achievement award.

Part 1 Aligning the Team With Practice Goals

CHAPTER 1 Systems Approach

CHAPTER 2 Developing the Organization’s Purpose

CHAPTER 3 Strategic Planning

CHAPTER 4 What Good Are Goals?

CHAPTER 5 Patient Satisfaction

Part 2 Leading, Coaching, and Mentoring the Team

CHAPTER 6 The Role of Leaders

CHAPTER 7 Leading Through Change

CHAPTER 8 Situational Leadership Model: From Directing to Delegating

CHAPTER 9 Tough, Positive Leadership

CHAPTER 10 Running Effective Meetings

CHAPTER 11 Creating a Coaching Culture

CHAPTER 12 Mentoring

CHAPTER 13 Wellness for Leaders

Part 3 Building and Rewarding Your Team

CHAPTER 14 The Role of Compensation and Incentives in Engaging the Team

CHAPTER 15 Interviewing and Hiring

CHAPTER 16 Orientation

CHAPTER 17 Developing Team Member Performance Plans

CHAPTER 18 Conducting Performance Appraisals

Part 4 Relationship Managment and the New Workforce

CHAPTER 19 Conflict Is Inevitable

CHAPTER 20 Managing Conflict

CHAPTER 21 Conflict Management and Teambuilding

CHAPTER 22 Gender Differences

CHAPTER 23 Generational Differences

Appendix A: How to Access the Electronic Files
Appendix B: Case Studies, Tools and Helping Mechanisms

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Instructions for downloading the useful electronic resources and tools will be available in the book.

Key concepts covered in Maximizing Performance Management: Leading Your Team to Success, 2nd edition:
  • How to develop your practice’s vision, mission, values, norms, and short- and long-term goals 
  • The importance of rewards and recognition 
  • The role of compensation and incentives in team engagement 
  • Compensation system design and evaluation
  • Interviewing, selecting and hiring the best candidate 
  • Employee and physician orientation 
  • Performance appraisals that measure and align team members’ performance with organizational goals
  • The four critical leadership characteristics 
  • Establishing a team member mentoring process 
  • Techniques for having difficult conversations
  • The role of effective conflict management in team development
  • Dealing with gender and generational differences 
  • Attracting and retaining physicians and other team members 
  • Leading productive and efficient meetings
  • Connecting staff and patient satisfaction
  • The importance of self-care for leaders
Edward L. Baker, MD, MPH, adjunct professor, Harvard University and University of North Carolina; former assistant surgeon general, U.S. Public Health Service

The second edition of Dr. Susan Murphy's book, Maximizing Performance Management, offers a treasure trove of wisdom, experience, and useful guidance in organizational leadership practice. Her words of wisdom have inspired my graduate students at Harvard and the University of North Carolina who have taken her lessons to heart as they develop into our nation's future health leaders. In this book, Dr. Murphy has distilled extensive research and her own decades of real-world experience into an authoritative and practical guide to "leading your team to success." I highly recommend this book to all who aspire to improving the performance of our nation's health system.


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