Humanizing Healthcare: Strengthening the Patient Provider Relationship to Improve Clinical and Financial Outcomes - on demand

Webinar -

Patient Access

Patient Engagement

Practice Efficiency



Registration includes the recorded webinar, held Nov. 20, 2019 and the exam that allows you to claim continuing education credit. This webinar is eligible for ACMPE, CME and CEU credit. 
Less face time with physicians, fewer in-person visits and unfamiliar staff can feel depersonalizing for patients and impact the patient’s actual—or perceived—experience. “Professional intimacy,” or the relationship that develops between providers and patients, is the key to facilitating improved communication on all fronts, including critical financial conversations that inform treatment plans. This session will outline how to establish a strong patient-provider relationship across all touchpoints to set the stage for a better experience for both sides.
This 60-minute webinar will provide you with the knowledge to:
  • Demonstrate a foundation of professional intimacy
  • Illustrate a consumer-centric patient financial experience that reinforces positive perceptions about the overall experience and the patient-provider relationship
  • Manage a sustainable post-care relationship by leveraging relationships and data to keep patients within the system
Brought to you by CareCredit

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. To unsubscribe from this company’s communications, please reference their website’s privacy policy.


CME: 1

CEU: 1

Continuing Education Information
Delivery method: Internet Activity Enduring Material
Learning level: Intermediate – Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional 
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes
Claiming Credit:
If you wish to claim continuing education credit, you must first attend the webinar and pass the associated exam with a score of 80% or higher.
  • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • Exam must be completed no later than: Nov. 20, 2021
  • CME, licensed physicians (MD/DO)
    • Exam must be completed no later than: Nov. 20, 2021
  • CEU, generic continuing education credit
    • Exam must be completed no later than: Nov. 20, 2021     
Official Continuing Education Statements and Availability

American College of Medical Practice Executives (ACMPE)

This program is approved for ACMPE continuing education hours. A cumulative total of 50 ACMPE continuing education credit hours is among the requirements for attaining the Certified Medical Practice Executive (CMPE) credential. To maintain CMPE or Fellow status, you must earn 50 hours of qualifying credit hours every three years, of which 30 hours must come from MGMA national, state or local offerings, including 12 from a live learning event.
Learn more about the ACMPE certification program.
One ACMPE credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.

Continuing Medical Education (CME)

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME). The Medical Group Management Association is accredited by the ACCME to provide continuing medical education for physicians.
The Medical Group Management Association designates this enduring activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim credit commensurate with the extent of their participation in the activity.
One CME credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.
Continuing Education Units (CEU)
A certificate of attendance will be provided to healthcare professionals requesting generic CEUs for professional development, certifications through other professional associations or specialty societies.
One generic CEU credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.

Steven Merahn

Steven Merahn, MD, FAAP

Chief Medical Officer, Centria Healthcare

Steven Merahn, MD, is an experienced physician executive with a remarkably diverse career across almost the entire healthcare ecosystem, including clinical practice, public health, communications media and strategic marketing, publishing and healthcare information services, IT software and digital media, hospital and integrated delivery networks, health plans and accountable care. 
Dr. Merahn is a recognized thought leader in healthcare quality and performance management, population health management and systems-based practice, and is a vocal advocate for the value of the 'human-factor' in care delivery, clinical quality and health status improvement.  Currently Chief Medical Officer for Centria Healthcare, a national provider of behavioral health services, he began his career as a policy and program development specialist for the NYC Department and Health and subsequently spent over a decade working on health policy, strategic communications and information services. 
He went on to lead organizational transformation as the Vice President and member of the Operations Leadership Team at the Albert Einstein Healthcare Network in Philadelphia and served as Senior Vice President at Aetna’s ActiveHealth Management unit, where he was responsible for clinical integration programs and leading their efforts into accountable care and population health. 
Most recently he served as Chief Medical Officer for US Medical Management, leading their transformation as a national primary care network into a highly successful accountable care organization.

This webinar consisted of a 60-minute presentation, interactive polls and a question-and-answer session.
You will receive informational emails with log-in instructions, handout materials and the recording.
Technical requirements
View the technical requirements page for mobile device information as well as operating system, browser and software requirements.
This webinar is sponsored by CareCredit. There is no registration fee.
On Demand Exam Refund Policy
On-demand programs are available for up to two years from the registration date, unless otherwise specified. On-demand exam fees will not be refunded unless approved by the program manager.
On Demand Cancellation Policy
If for any reason MGMA must cancel this on-demand program prior to the expected expiration date, MGMA will notify participants by email of the cancellation no less than five business days prior to the cancellation. Full exam refunds will be processed within 90 days of the cancellation. Fees cannot be refunded if the exam has been started or completed.
Contact the MGMA Service Center for cancellations:

Toll-free: 877.275.6462, ext. 1888
Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.


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