HR Policies & Procedures Manual for Medical Practices, 5th Edition

Book -

Human Resources

Policies & Procedures

SKU: 8538

Overview

ISBN#: 978-1568293936

From employment laws and hiring practices to managing performance, enforcing discipline and ensuring patient satisfaction and safety, you need well-defined and painless-to-implement HR policies and procedures.

In this updated edition of MGMA's popular HR resource, you will receive guidance on developing policies and procedures, and have access to more than 100 forms and policies that you can download and modify.

What’s included:

  • Revised and updated policies
  • New policies reflecting today's healthcare and business landscape
  • Checklists to ensure that your practice is compliant with applicable laws
  • Easy-to-use forms and templates to modify for your practice
  • Download with sample forms, policies and procedures that you can customize, print and put into action immediately
     

This manual covers:

  • Managing human resources in a medical practice
  • Developing a policies and procedures manual
  • Employment laws and labor relations
  • Job classifications and descriptions
  • Compensation and benefits
  • Acquiring and keeping top talent
  • Record keeping and research
  • Staff development
  • Employee relations
  • Performance planning and evaluation
  • Discipline

Courtney Price

Courtney Price, PhD

Price has long specialized in management consulting and has worked with healthcare executives, managers, administrators and physicians to design and implement innovative strategies and systems for group practices, hospitals and large healthcare providers that improve performance and create new sources of revenue. In addition, to being an entrepreneur for the past 25 years, she has also been vice president of human resources management at the Denver Department of Health and Hospitals and a professor of management. Price currently is president and chief executive officer of VentureQuest Ltd., a management consulting and training firm that helps organizations introduce new products and services while increasing revenues by capitalizing on developing people, technologies and market opportunities.

Introduction

  • Managing Human Resources
  • What is a Policy?
  • Developing Policies and Procedures
  • Hot Trends to Watch

Chapter 1 – Developing a Policies and Procedures Manual

  • Critical Elements of a Policies and Procedures Manual
  • The Audience
  • Producing the Manual
  • Evaluating the Manual
  • Updating the Manual
  • Sample Policies
    • Policy 1.01 Confidentiality and Annual Review Requirements
    • Policy 1.02 Human Resources Policy Revisions
  • Sample Forms
    • Form 1.1 Policy Format
    • Form 1.2 Sample Management Policies and Procedures Manual Memo

Chapter 2 – Employment Laws and Regulations

  • Regulating Government Departments and Agencies
  • Major Employment Laws and Regulations
  • Communicating Laws and Regulations to Employees
  • Employment-At-Will
  • Avoiding Wrongful Discharge Actions
  • Helpful Resources
  • Sample Policies
    • Policy 2.01 Americans with Disabilities Act
    • Policy 2.02 Equal Employment Opportunity
    • Policy 2.03 Immigration Reform and Control Act
  • Sample Form
    • Form 2.1 Termination Statement

Chapter 3 – Job Classification and Job Descriptions

  • Job Analysis
  • Job Descriptions
  • Sample Policy
    • Policy 3.01 Job Classification
  • Sample Forms
    • Form 3.1 Job Analysis Questionnaire
    • Form 3.2 Job Analysis Interview Questions
    • Form 3.3 Job Description Format

Chapter 4 – Compensation

  • Developing a Compensation System
  • Computing Pay
  • Pay Raises and Adjustments
  • Incentives
  • Retaining Compensation Information and Records
  • Helping Employees Understand Compensation
  • Sample Policies
    • Policy 4.01 Job Evaluation
    • Policy 4.02 Pay Computation
    • Policy 4.03 Work Premiums
    • Policy 4.04 Incentives

 

Chapter 5 – Benefits

  • Employee Benefits Legislation
  • Types of Benefits
  • Defined Contribution Plans
  • Time Off Work and Leave of Absence Benefits
  • The Costs of Benefits
  • Communicating Benefits
  • The Changing Employee Benefits Landscape
  • Sample Policies
    • Policy 5.01 Employee Benefits
    • Policy 5.02 Paid Time Off
    • Policy 5.03 Vacation Leave
    • Policy 5.04 Holidays
    • Policy 5.05 Sick Leave
    • Policy 5.06 Personal Leave of Absence
    • Policy 5.07 Inclement Weather Conditions
    • Policy 5.08 Family and Medical Leave Act
    • Policy 5.09 Military Leave
    • Policy 5.10 Disability Leave
    • Policy 5.11 Bereavement Leave
    • Policy 5.12 Court Leave
    • Policy 5.13 Leave Request
  • Sample Form
    • Form 5.1 Employee Leave Request Form

Chapter 6 – Recruitment and Selection

  • Common Recruiting Methods
  • Complying with Recruitment Regulations
  • Common Selection Methods
  • Offers of Employment
  • Hiring People with Close Relationships
  • Negligent Hiring
  • Sample Policies
    • Policy 6.01 Fitness for Duty
    • Policy 6.02 References
    • Policy 6.03 Health Examinations
    • Policy 6.04 Close Relationships in the Workplace
  • Sample Forms
    • Form 6.1 Application for Employment
    • Form 6.2 Application Form Affidavit
    • Form 6.3 Reference Check Consent and Authorization Form
    • Form 6.4 Criminal Background Check Authorization and Consent Form
    • Form 6.5 Credit Report Authorization and Consent Form

Chapter 7 – Employee Records

  • Human Resources Information Systems
  • Employee Files
  • Record keeping, Reporting and Government Requirements
  • Sample Policy
    • Policy 7.01 Record Retention

Chapter 8 – Employee Development

  • Training and Development Policies
  • Employee Orientation and Onboarding
  • Technical and Skills Training
  • Team-Building Programs
  • Career Development Programs
  • Training and Development Laws and Regulations
  • Sample Policies
    • Policy 8.01 Employee Development
    • Policy 8.02 Employee Orientation

Chapter 9 – Employee Health, Safety, and Security

  • Employee Safety
  • Employee Security
  • Employee Health
  • Sample Policies
    • Policy 9.01 Employee Safety and Health
    • Policy 9.02 Security
    • Policy 9.03 Computer System Security
    • Policy 9.04 Appropriate Internet Use
    • Policy 9.05 Appropriate Use of Mobile Devices
    • Policy 9.06 Personal Data Privacy
    • Policy 9.07 Patient Protected Health Information Privacy
    • Policy 9.08 Workplace Violence
    • Policy 9.09 Workplace Harassment
    • Policy 9.10 Substance Abuse
    • Policy 9.11 Smoking
  • Sample Forms
    • Form 9.1 Workplace Harassment – Report of Prohibited Conduct
    • Form 9.2 Workplace Harassment Interview Form
    • Form 9.3 Workplace Harassment – Summary of Investigation Form

Chapter 10 – Managing Employee Relations

  • Employment Contracts
  • Outside Employment
  • Employee Dress and Appearance
  • Employee Organization and Representation
  • Sample Policies
    • Policy 10.01 Outside Employment
    • Policy 10.02 Dress Code and Appearance
  • Sample Form
    • Form 10.1 Sample Physician Employment Contract

Chapter 11 – Managing Performance

  • Performance Planning
  • Evaluating Performance
  • Promotions and Transfers
  • Retaining and Motivating Employees
  • Employee Conduct
  • Sample Policies
    • Policy 11.01 Performance Evaluation
    • Policy 11.02 Promotion and Transfer
    • Policy 11.03 Employee Recognition and Rewards
    • Policy 11.04 Code of Conduct

Chapter 12 – Employee Discipline and Separation

  • Employee Discipline
  • Termination
  • Sample Policies
    • Policy 12.01 Discipline
    • Policy 12.02 Employee Complaint
    • Policy 12.03 Whistleblowing
    • Policy 12.04 Employee Termination
  • Sample Forms
    • Form 12.1 Notice of Disciplinary Action
    • Form 12.2 Whistleblower Reporting Form
    • Form 12.3 Resignation Form
    • Form 12.4 Termination Evaluation
    • Form 12.5 Exit Interview Questionnaire
    • Form 12.6 Sample Employee Separation Agreement

Chapter 13 – Employee Handbook

  • Benefits of an Employee Handbook
  •  Legal Considerations for an Employee Handbook
  • Key Elements of an Employee Handbook
  • Developing an Employee Handbook
  • Guidelines for Writing an Employee Handbook
  • Common Mistakes to Avoid
  • Employee Handbook Checklist
  • Sample Forms
    • Form 13.1 Sample Employment-at-Will Disclaimer
    • Form 13.2 Sample Employee Handbook Acknowledgment
    • Form 13.3 Sample Employee Handbook Table of Contents
    • Form 13.4 Sample Employee Handbook Welcome

Chapter 14 – The Bigger Picture

  • Strategic Direction
  • Organizational Structure
  • Professional Responsibility and Accountability
  • Coaching and Mentoring
  • External Relationships

Index

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