Knowledge Expansion

Patients’ Attitudes Toward Medical Residents and the Impact on the Academic Practice

Fellowship Paper

Patient Engagement

Charlese Kesee MBA, MHA, FACHE, FACMPE
Ambulatory practices embedded within a university health system create foundations to provide outpatient care to the local community.  Although similar to private practices in the services provided, an obvious difference is the significant presence of residents completing their practical medical training.  Some patients enjoy the opportunity to have an extended assessment by the resident and may seize the opportunity to request additional prescriptions.  Other patients refuse to allow anyone other than a supervising physician determine their treatment plans.  While many patients are open to allowing residents to be a part of their care teams, patients’ opinions, willingness, and objectivity are not unanimous.  Lack of trust in the residents’ abilities and reluctance to acknowledge the resident as a licensed physician are just a few factors that lead to differences in the communications and even differences in the level of respect patients give to the residents.  Patients’ negative opinions and unwillingness to receive patient care from residents create operational challenges and are disruptive to the practice as administrators address patients’ concerns while also supporting the residents.  Recognizing these challenges is a foundation for developing ways to influence patients’ objectivity and maintain the practice’s operations. Download Now

About the Author

Charlese Kesee MBA, MHA, FACHE, FACMPE
Las Vegas, NV

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