Knowledge Expansion

Increasing Competitive Advantage in the Medical Office through Patient Satisfaction

Fellowship Paper

Patient Engagement

Keisha Martinez Ellis CPC, FACMPE
The healthcare industry is in a state of rapid change predominantly caused by the effects of the Affordable Care Act of 2006 and furthered by technological advances. Regulatory and economic impacts have put medical offices under a great deal of pressure to improve their competitive advantage and to secure their sustainability and vitality. The objective of this research is to test the hypothesis that increasing patient satisfaction leads to increased competitive advantage. Several solutions are identified regarding strategic ways that medical offices could improve patient satisfaction. Strategies include understanding patient satisfaction, measuring patient satisfaction, and implementing operational procedures that will lead to improved patient satisfaction outcomes. Download Now

About the Author

Keisha Martinez Ellis CPC, FACMPE