Developing a framework for patient engagement and accountability

Case Study

Patient Engagement

Business Operations Technology

Carolina Health Specialists is a multispecialty practice that serves Horry County, S.C., including the resort city of Myrtle Beach. The practice has 50 FTEs – 35 physicians and 15 mid-level providers – who serve approximately 36,000 patients, the majority of whom are retirees.
The practice’s payer mix includes just over 60% Medicare, most of which is traditional but with an increasing amount of Medicare Advantage plans. For the past few years, the practice has almost exclusively focused on outpatient care in nine specialties, including endocrinology, family medicine, interventional pain management, nephrology, pulmonology and rheumatology.

Carolina Health Specialists was an early patient portal adopter and wanted to leverage it to improve communication and engagement with patients and ultimately drive clinical and patient outcomes. Through this gateway, patients could make appointments, manage their bills, review their medical records, obtain lab results and gain access to secure messaging, preventive reminders and educational materials, among other uses.  

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