Telehealth Adoption and Best Practices - on demand


Operations Management

Quality & Patient Experience

Patient Care Technology



Registration includes the recorded webinar, held Aug. 30, 2018 and the exam that allows you to claim continuing education credit. This webinar is eligible for ACMPE, CME and CEU credit. 

Telehealth is the use of digital information and communication technologies that allow patients to remotely access and receive healthcare services. Telehealth can help you manage your patients’ health care, improve outcomes and manage practice resources. This session will outline telehealth’s benefits and provide you guidance as you evaluate and implement telehealth services in your practice. 

This 60-minute webinar will provide you with the knowledge to: 
  • Explain how a pediatric practice successfully integrated telehealth visits into its daily operations
  • Describe how telehealth can improve efficiency, reduce cost and increase provider and patient satisfaction 
  • Identify the steps needed for successful adoption of telehealth services

Sponsored by ProAssurance Casualty Company



CME: 1

CEU: 1

Continuing Education Information

Delivery method
: group-on-demand | ongoing | self-paced-study
Learning level: Basic
Learning format: Traditional  
Prerequisites: None
Advance preparation: None
Duration: 60 minutes 

Claiming Credit:
If you wish to claim continuing education credit, you must first view the webinar recording and pass the associated exam with a score of 80% or higher. 
  • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • Exam must be completed no later than: Aug. 30, 2020 
  • CEU, generic continuing education unit 
    • Exam must be completed no later than: Aug. 30, 2020

Official Continuing Education Statements and Availability

American College of Medical Practice Executives (ACMPE):
ACMPE credit continues to be a free member benefit and is available to registered webinar attendees who purchase and complete both the webinar and exam.

This program has the prior approval of ACMPE continuing education hours. A cumulative total of 50 ACMPE continuing education credit hours is among the requirements for advancement to Certified Medical Practice Executive (CMPE) status. Once you have advanced to CMPE or Fellow status, you must earn and submit 50 hours of qualifying credit hours every three years to maintain your designation.

Learn more about the ACMPE certification program.

One ACMPE credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.

Continuing Medical Education (CME):

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME). The Medical Group Management Association is accredited by the ACCME to provide continuing medical education for physicians.

The Medical Group Management Association designates this enduring activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim credit commensurate with the extent of their participation in the activity.

One CME credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.

Continuing Education Units (CEU):

Generic CEU credit is available to registered webinar attendees who purchase and complete both the webinar and exam.

One generic CEU credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.

Disclosure of conflict of interest

MGMA requires instructors, planners, managers and other individuals who are in the position to control the content of this activity to disclosure any real or apparent conflicts of interact (COI) they may have as related to the content of this activity. All identified COI’s are thoroughly vetted and resolved according to MGMA policy. The existence or absence of COI for everyone in a position to control content will be disclosed to participates prior to the start of each activity.
Pamela Ballou-Nelson

Pamela Ballou-Nelson, RN, CMPE, MA, MSPH, PhD

Principal Consultant, MGMA Consulting

Pamela Ballou-Nelson, RN, CMPE, MA, MSPH, PhD, has more than 30 years of experience in healthcare management. Her focus includes practice process transformation, patient-centered medical home (PCMH), workflow analysis, quality measures, care management, population health and patient activation across the continuum of care. Nelson has worked with both provider and payer organizations.

Lorri Phipps

Lorri Phipps, DNP, RN, CPNP-PC

Owner, Chief Executive Officer, Mainstreet Pediatrics

Lorri Phipps, DNP, RN, CPNP-PC is the owner, chief executive officer and main provider at Mainstreet Pediatrics in Parker Colo. She is a board-certified pediatric nurse practitioner with 30 years of pediatric nursing experience. Dr. Phipps has practiced in a variety of healthcare settings including pediatric primary, acute and chronic care. She has additional training and expertise in complex care management, staff development, program development and clinical research. She is an assistant professor at the University of Arizona College of Nursing.

A decorated veteran of the United States Air Force officer, Dr. Phipps received her bachelor of science and master of science in nursing from Marquette University and her doctorate in nursing practice from the University of Arizona. 

This webinar consisted of a 60-minute presentation, interactive polls and a question-and-answer session. 

You will receive informational emails with log-in instructions, handout materials and the recording.

Technical requirements View the technical requirements page for mobile device information as well as operating system, browser and software requirements. 
This webinar is sponsored by ProAssurance Casualty Company. There is no webinar registration fee.

Exams purchased, but not yet started are eligible for a refund minus a $30 processing fee. Exam refunds will be processed within 90 days of the cancellation date. Fees cannot be refunded once an exam is started or completed.

On-demand webinars and exams are available for two full years from the purchase date, unless otherwise specified. If for any reason MGMA must cancel this on-demand webinar prior to your expected expiration date, MGMA will notify participants by email of the cancellation no less than five business days prior to the cancellation. Full exam refunds will be processed within 90 days of the cancellation. Exam fees cannot be refunded if the webinar or exam has been started or completed.

Contact the MGMA Service Center for cancellations or refunds:
Toll-free: 877.275.6462, ext. 1888
Complaint Resolution Policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.


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