Knowledge Expansion

Maximizing Patient Access and Scheduling

Ebook

Patient Access

Practice Efficiency

Overview

Optimizing patient access and scheduling can seem like an elusive goal for most medical group practices - but it doesn't have to be. This MGMA Research & Analysis Report will outline strategies for improving appointment scheduling, increasing patient portal adoption, reducing appointment waiting times, and staffing for optimal patient access. With a combination of patient feedback and tools put forward by MGMA in this report, you can start process improvements in the areas that are most vital to achieving better patient satisfaction and practice performance. 

This report covers: 

  • The importance of understanding barriers to patient access and tips for improving it
  • Insights from patients and administrators regarding the appointment scheduling process
  • Tips and tools for reducing no-shows, utlizing appointment reminders and improving engagement with the patient portal
  • Evaluating same day appointments and appointment lead times in order to positively affect patient access

 

MGMA thanks Versus Technology, Inc. for their support.

Table of Contents
  • Introduction
  • The biggest issue facing practices
  • Managing patient access and scheduling 
  • Conclusion
  • MGMA 2017 Patient Scheduling Survey
  • Resources 
  • Sources
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