HR Policies & Procedures Manual for Medical Practices, 5th Edition

Introduction

• Managing Human Resources
• What is a Policy?
• Developing Policies and Procedures
• Hot Trends to Watch

Chapter 1 – Developing a Policies and Procedures Manual

• Critical Elements of a Policies and Procedures Manual
• The Audience
• Producing the Manual
• Evaluating the Manual
• Updating the Manual
• Sample Policies
  • Policy 1.01 Confidentiality and Annual Review Requirements
  • Policy 1.02 Human Resources Policy Revisions
• Sample Forms
  • Form 1.1 Policy Format
  • Form 1.2 Sample Management Policies and Procedures Manual Memo

Chapter 2 – Employment Laws and Regulations

• Regulating Government Departments and Agencies
• Major Employment Laws and Regulations
• Communicating Laws and Regulations to Employees
• Employment-At-Will
• Avoiding Wrongful Discharge Actions
• Helpful Resources
• Sample Policies
  • Policy 2.01 Americans with Disabilities Act
  • Policy 2.02 Equal Employment Opportunity
  • Policy 2.03 Immigration Reform and Control Act
• Sample Form
  • Form 2.1 Termination Statement

Chapter 3 – Job Classification and Job Descriptions

• Job Analysis
• Job Descriptions
• Sample Policy
  • Policy 3.01 Job Classification
• Sample Forms
  • Form 3.1 Job Analysis Questionnaire
  • Form 3.2 Job Analysis Interview Questions
  • Form 3.3 Job Description Format

Chapter 4 – Compensation

• Developing a Compensation System
• Computing Pay
• Pay Raises and Adjustments
• Incentives
• Retaining Compensation Information and Records
• Helping Employees Understand Compensation
• Sample Policies
  • Policy 4.01 Job Evaluation
  • Policy 4.02 Pay Computation
  • Policy 4.03 Work Premiums
  • Policy 4.04 Incentives

Chapter 5 – Benefits

• Employee Benefits Legislation
• Types of Benefits
• Defined Contribution Plans
• Time Off Work and Leave of Absence Benefits
• The Costs of Benefits
• Communicating Benefits
• The Changing Employee Benefits Landscape
• Sample Policies
  • Policy 5.01 Employee Benefits
  • Policy 5.02 Paid Time Off
  • Policy 5.03 Vacation Leave
  • Policy 5.04 Holidays
  • Policy 5.05 Sick Leave
  • Policy 5.06 Personal Leave of Absence
  • Policy 5.07 Inclement Weather Conditions
  • Policy 5.08 Family and Medical Leave Act
  • Policy 5.09 Military Leave
  • Policy 5.10 Disability Leave
  • Policy 5.11 Bereavement Leave
  • Policy 5.12 Court Leave
  • Policy 5.13 Leave Request
• Sample Form
  • Form 5.1 Employee Leave Request Form

Chapter 6 – Recruitment and Selection

• Common Recruiting Methods
• Complying with Recruitment Regulations
• Common Selection Methods
• Offers of Employment
• Hiring People with Close Relationships
• Negligent Hiring
• Sample Policies
  • Policy 6.01 Fitness for Duty
  • Policy 6.02 References
  • Policy 6.03 Health Examinations
  • Policy 6.04 Close Relationships in the Workplace
• Sample Forms
  • Form 6.1 Application for Employment
  • Form 6.2 Application Form Affidavit
  • Form 6.3 Reference Check Consent and Authorization Form
  • Form 6.4 Criminal Background Check Authorization and Consent Form
  • Form 6.5 Credit Report Authorization and Consent Form

Chapter 7 – Employee Records

• Human Resources Information Systems
• Employee Files
• Record keeping, Reporting and Government Requirements
• Sample Policy
  • Policy 7.01 Record Retention

Chapter 8 – Employee Development

• Training and Development Policies
• Employee Orientation and Onboarding
• Technical and Skills Training
• Team-Building Programs
• Career Development Programs
• Training and Development Laws and Regulations
• Sample Policies
  • Policy 8.01 Employee Development
  • Policy 8.02 Employee Orientation

Chapter 9 – Employee Health, Safety, and Security

• Employee Safety
• Employee Security
• Employee Health
• Sample Policies
  • Policy 9.01 Employee Safety and Health
  • Policy 9.02 Security
  • Policy 9.03 Computer System Security
  • Policy 9.04 Appropriate Internet Use
  • Policy 9.05 Appropriate Use of Mobile Devices
  • Policy 9.06 Personal Data Privacy
  • Policy 9.07 Patient Protected Health Information Privacy
  • Policy 9.08 Workplace Violence
  • Policy 9.09 Workplace Harassment
  • Policy 9.10 Substance Abuse
  • Policy 9.11 Smoking
• Sample Forms
  • Form 9.1 Workplace Harassment – Report of Prohibited Conduct
  • Form 9.2 Workplace Harassment Interview Form
  • Form 9.3 Workplace Harassment – Summary of Investigation Form

Chapter 10 – Managing Employee Relations

• Employment Contracts
• Outside Employment
• Employee Dress and Appearance
• Employee Organization and Representation
• Sample Policies
  • Policy 10.01 Outside Employment
  • Policy 10.02 Dress Code and Appearance
• Sample Form
  • Form 10.1 Sample Physician Employment Contract

Chapter 11 – Managing Performance

• Performance Planning
• Evaluating Performance
• Promotions and Transfers
• Retaining and Motivating Employees
• Employee Conduct
• Sample Policies
  • Policy 11.01 Performance Evaluation
  • Policy 11.02 Promotion and Transfer
  • Policy 11.03 Employee Recognition and Rewards
  • Policy 11.04 Code of Conduct

Chapter 12 – Employee Discipline and Separation

• Employee Discipline
• Termination
• Sample Policies
  • Policy 12.01 Discipline
  • Policy 12.02 Employee Complaint
  • Policy 12.03 Whistleblowing
  • Policy 12.04 Employee Termination
• Sample Forms
  • Form 12.1 Notice of Disciplinary Action
  • Form 12.2 Whistleblower Reporting Form
  • Form 12.3 Resignation Form
  • Form 12.4 Termination Evaluation
  • Form 12.5 Exit Interview Questionnaire
  • Form 12.6 Sample Employee Separation Agreement

Chapter 13 – Employee Handbook

• Benefits of an Employee Handbook
•  Legal Considerations for an Employee Handbook
• Key Elements of an Employee Handbook
• Developing an Employee Handbook
• Guidelines for Writing an Employee Handbook
• Common Mistakes to Avoid
• Employee Handbook Checklist
• Sample Forms
  • Form 13.1 Sample Employment-at-Will Disclaimer
  • Form 13.2 Sample Employee Handbook Acknowledgment
  • Form 13.3 Sample Employee Handbook Table of Contents
  • Form 13.4 Sample Employee Handbook Welcome

Chapter 14 – The Bigger Picture

• Strategic Direction
• Organizational Structure
• Professional Responsibility and Accountability
• Coaching and Mentoring
• External Relationships

Index

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