Knowledge Expansion Insights: Optimize your medical practice operations Insight Article Marketing/Social Media Patient Access Practice Efficiency Sign in to save MGMA Staff Members Optimized medical practice operations result in the best business outcomes and yield the highest quality care. With that in mind, in this episode of MGMA Insights, we focus on medical practice operations, with a particular emphasis on action plans to increase patient satisfaction through improving schedule management and introducing new technologies to drive patient engagement and patient access. To discuss these topics, we're joined by MGMA Sr. Editor Allison Bates; Craig Cordola, FACHE, Ministry Market Executive and Senior Vice President, Ascension; Nate Moore, CPA, MBA, FACMPE, Moore Solutions Inc.; Jennifer Thompson, President, Insight Marketing Group; and Elizabeth W. Woodcock, MBA, FACMPE, CPC. To learn more about these topics or to register for our event, look to MGMA19 | The Operations Conference, which will be held April 14-16 in Austin, Texas. And you can read more about medical practice operations from Elizabeth Woodcock's book Patient Access: Tools and Strategies for the Medical Practice. Woodcock co-wrote the book with Deborah Walker Keegan, PhD, FACMPE. Don’t forget to check out our other series, Industry Insider, where we have full interviews, where we go even deeper on the biggest trends and challenges medical practices face today. If you like the show, please rate and review it on wherever you get your podcasts. Every positive review helps new listeners find the show. If you have any questions, concerns, or ideas, please shoot us an email at firstname.lastname@example.org or visit mgma.com/podcasts for our complete library of episodes. MGMA Insights is presented by Craig Wiberg, Decklan McGee, and Daniel Williams.