Optimizing Telehealth During COVID-19 and Beyond

The consistent presence of COVID-19 has had many implications across the nation, world and of course healthcare. The enigma of "the new normal" is that it is so dynamic that resources and analysis struggle to coalesce into meaningful insights. 

We have all pushed ourselves into new territory, and MGMA is no different. One constant we have found in an ocean of variables is the practicality of telehealth in this environment. Once an enigma of its own, with organizations unclear of its uses, it is now essential to the patient population, and in some cases, the survival of an organization — By late March 2020, 97% of healthcare leaders reported expanding telehealth access amid COVID-19.

Optimizing Telehealth During COVID-19 and Beyond, our latest Research & Analysis report, details practical and proven strategies, insights and other resources in four specific areas:

Marketing and prioritizing care options

Pre-visit workflows

Technical best practices, and

Documentation and coding/billing

This knowledge is essential in moving to a more sustainable and manageable telehealth program while supporting high-quality care delivery. 

This report is ideal for practice managers who have expanded their telehealth services and are looking for tips on how optimize this technology and their workflows, but its application is viable for any position in any healthcare group.

We thank Fruit Street for their sponsorship and support in creating this report.