Knowledge Expansion

Is your practice prepared for front office success?


Performance Management

Chris Harrop
Front office positions in a medical practice are often the source of your highest levels of employee turnover.

Recruiting and hiring for these positions is only one aspect of the job, though. Next comes onboarding and training.

In this podcast episode, Elizabeth W. Woodcock, MBA, FACMPE, CPC, author of multiple books on practice management, discusses how Front Office Success, 2nd Edition, became the basis for a new online learning course, conventiently titled Front Office Success.

Woodcock outlines how high-deductible health plans and increased patient financial responsibility make it more important than ever for your front office staff to understand how to communicate with patients about payments, as well as the importance of systems for managing phones, scheduling and more.

About the Author

Chris Harrop
Chris Harrop
Senior Editorial Manager MGMA

Chris Harrop is senior editorial manager for Medical Group Management Association. In this role, he serves as editor of MGMA's flagship print publication, MGMA Connection magazine, and oversees the publications team that produces the MGMA Member newsletter, Executive View, Student newsletter. Prior to joining MGMA, Chris was managing editor of multiple community news organizations in the Denver metropolitan area. Email Chris Harrop.