Use technology and communication for better billing processes


Business Operations Technology

If your practice’s current billing processes don’t take patient needs into consideration, you may want to reevaluate. “Practices today are under tremendous financial pressure from a variety of areas, and survival, especially for the smaller practices, depends on financial performance,” says Randy Blue, MEd, regional director of sales with HealthiPass, Seattle, Wash. And having patient-friendly billing practices is the first step.

To do this Blue recommends communicating with patients about exactly what is being charged and why. “What you want to avoid are any of the ‘gotcha’ moments,” he explains. “Nobody likes surprises, especially negative financial surprises.”

Using automation and technology is another way that you can make billing easier for patients, including web portals and check-in kiosks. “If there’s anything in arrears that they owe they can take care of that right there without having to have that awkward conversation with the staff,” Blue says.

Patients want to pay their bills, Blue says, so it’s important to work with them to make paying as easy as possible.

Listen to our full conversation and learn more about how you can make your billing processes better for your patients.

Check out Randy Blue’s article, “Communication leads to patient friendly billing,” in the October 2016 MGMA Connection magazine.

Visit our Podcasts page to hear more episodes of MGMA Small Talk, or subscribe on iTunes, Google Play or SoundCloud so that you’ll never miss an episode.


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