Building a better carrot: Developing a staff financial incentive bonus program

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* 1. Many healthcare organizations choose not to offer financial incentives or a bonus program because it requires a huge investment.

True

False

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* 2. The three major rationale for recognizing employees are: certificates, morale and positive patient feedback.

True

False

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* 3. To ensure a successful financial incentive program, several key elements must be clearly agreed upon and developed prior to implementation of the program.

True

False

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* 4. An example of a lag measure is a patient satisfaction survey.

True

False

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* 5. Bulletin boards, handouts and email announcements are examples of helpful communication avenues that help disseminate information about an incentive program.

True

False

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* 6. In the case study about ambulatory clinics, the key areas they wanted to improve were profit and staff morale.

True

False