Knowledge Expansion

Effective Debt Collection 100 Level

Online Course

Member Price: $39.00Non-Member Price: $69.00
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Discover the best practices for effectively collecting debt during a 30-minute online course.

This course is eligible for ACMPE and CEU credit.

Although bill collecting is a regular task in a medical office, there are many ways to more effectively collect debt. During this 30-minute online course we will look at ways to keep collections manageable in your practice, and provide best practices for effectively collecting debt.

After taking this module, you will be able to:

  • Employ a patient collection and credit management policy that will work effectively in your office.
  • Explain the four steps in effective debt collection.
  • Address how to prevent collections from becoming overdue.
  • Implement collections scripts to assist employees in debt collections.

Course content is based on competencies identified in the Body of Knowledge for Medical Practice Management, 3rd edition.

Self-study course:

  • Available for 60 days from the first time you login to your course
  • Choose your own schedule and pace

Engaging, up-to-date content to maximize learning:

  • Multimedia, videos and animation
  • Interactive quizzes and real-life problem-solving scenarios
  • Identification of learning gaps and additional resources to close those gaps
  • The ability to take notes within the course platform and print for future reference

To provide you maximum scheduling flexibility, this course is divided into several short segments, allowing you to complete one or more at a time.

Who should participate?

  • Members studying for the ACMPE certification exams
  • New/Intermediate practice managers/administrators
  • Anyone looking for additional debt collection suggestions

Frequently asked questions.

ACMPE: 0.5

CEU: 0.5

Continuing Education Information

  • Delivery method: self-paced study | ongoing
  • Learning Level: Intermediate
  • Prerequisites: A fundamental knowledge of medical group practice management.
  • Learning Format: Traditional
  • Advance preparation: None
  • Duration: Approximately 30 minutes
  • Available for: ACMPE: 0.5 | CEU: 0.5

Claiming Credit

If you wish to claim ACMPE or continuing education unit (CEU) credit for this eLearning course, participants must successfully complete all eLearning modules and the cumulative exam.

Official Continuing Education Statements and Availability

American College of Medical Practice Executives (ACMPE)

ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

One ACMPE credit is earned for every 60 minutes of educational contact, rounded down to the nearest 0.25.

Continuing Education Units (CEU)

Generic CEU certificates of attendance are available to registered eLearning participants who complete the course as described above.

One generic CEU credit is awarded for every 60 minutes of educational contact, rounded down to the nearest 0.25.

For questions regarding continuing education, please contact us! l 877.275.6462, ext. 1836 | fax: 303.784.6083

Self-paced study

Training courses purchased but not yet started will be eligible for a refund minus a $30 setup cost within 90 days from the date of purchase. Fees cannot be refunded once the program has been started or completed.

Contact MGMA

Contact the MGMA Service Center for cancellations or refunds:


If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than five business days prior to the cancellation of the program. Full registration fees will be refunded in full within 90 days of the cancellation.

Complaint resolution policy

Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this course.