MGMA Small Talk

MGMA Small Talk is a podcast featuring conversations with MGMA members, industry experts and more, that equips medical practice leaders with the information and tools they need to thrive.

Listen below and if you like what you hear, consider subscribing on Apple Podcasts, Google Play or Soundcloud -- that way you'll never miss an episode.

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Episode 28: Empowerment at MGMA 2017 Annual Conference

Key takeaways from the MGMA 2017 Annual Conference, including from Oscar-winning actress Viola Davis, highlight the event's theme of empowerment.

Learn more about 2017 MGMA Harwick Innovation Award winner Peter Valenzuela, MD, MBA, CMPE, chief medical officer, Sutter Medical Group of the Redwoods, Santa Rosa, Calif.

Episode 27: Nick Fabrizio on Rethinking Medical Office Design

Nick Fabrizio, PhD, FACMPE, FACHE, principal consultant, MGMA Health Care Consulting Group, discusses why small floor plan changes for a medical group practice can yield big returns.

To learn more about medical office design and to contact Nick Fabrizio, visit the MGMA Health Care Consulting Group.

Episode 26: Greg Feltenberger on the Benefits of Benchmarking

Greg Feltenberger, PhD, MBA, FACMPE, FACHE, MGMA member, explains how benchmarks help leaders understand how their practice compares to others and how to create buy-in for change.

Feltenberger and David N. Gans, MHSA, FACMPE, senior fellow, MGMA Industry Affairs, have co-authored a new book on the topic, Benchmarking Success: The Essential Guide for Group Practices, 2nd edition.

Episode 25: Pamela Ballou-Nelson on Patient Activation Strategies

In this episode, Pamela Ballou-Nelson, RN, MSPH, PhD, senior consultant, MGMA Health Care Consulting Group, discusses why patient activation is so important in the shift to value-based payment and methods for implementing patient activation best practices.

To learn more about patient activation and to contact Pamela Ballou-Nelson, visit the MGMA Health Care Consulting Group.

Episode 24: Kathryn Wickenhauser on Protecting Against HIPAA Violations and Breaches

Kathryn Wickenhauser, MBA, CHTS, regulatory compliance advisor, DataFile Technologies, Kansas City, Mo., discusses how to identify the difference between HIPAA incidents, violations and breaches and how technology affects the way we share Protected Health Information (PHI).

Learn more about how to protect your practice from cyberattack in the September issue of MGMA Connection magazine.

Episode 23: Susan Murphy on Assessing the Health of Your Practice

Susan Murphy, MBA, PhD, discusses why assessing your practice is a vital first step to improving your organization, especially when setting SMART (Specific, Measurable, Achievable, Results-focused and Time-bound) goals. She also discusses ways to make your meetings more productive.

To learn more about Susan's assessment tool, check out her article in the August issue of MGMA Connection magazine.

You can also view her recent webinar, "Gender Intelligence:Recognizing and Valuing Our Differences," on demand. And consider checking out her book, Maximizing Performance Management.

Episode 22: Shelly Waggoner on Retaining Your Best Employees

Shelly Waggoner, CEBS, MS, SHRM-SCP, vice president, MGMA Human Resources, discusses ways you can encourage your best employees to stay with your organization. She recommends encouraging employee engagement and growth, as well as what she calls "stay interviews."

Learn more about retaining employees in Shelly's feature article in the August issue of MGMA Connection magazine.

Episode 21: Frank Cohen on Using Predictive Analytics in Healthcare

Frank Cohen, MBB, MPA, director of analytics, Doctors Management LLC, Clearwater, Fla., discusses how  predictive analytics is being used by CMS to detect fraud and how this new technology could help practices make better business decisions.

Episode 20: Anne Zaccheo on Understanding the Healthcare Landscape through Fellowship

Anne Zaccheo, MBA, FACMPE, practice director, Nephrology Associates of Syracuse, Syracuse, N.Y., discusses what she learned about the changing healthcare landsape through ACMPE Certification and Fellowship after making a career transition.

You can read her full Fellowship paper, "Survival of the Small Medical Practice in the Evolving American Health Care System: Flourish or Fold?" and check out other recvent Fellow paper in the most recent issue of Executive View magazine.

To learn more about how you can obtain your certification or Fellowship check out our ACMPE page.

Episode 19: Frank Ford on Reevaluating Compensation Plans

Frank H. Ford, FACMPE, MBA, MHS, independent consultant, MGMA Health Care Consulting Group, discusses when you should consider reevaluating your physician compensation plan with value-based reimbursement.

Need data to benchmark your physician compensation plan? Check out the 2017 MGMA DataDive Provider Compensation.

Episode 18: Adrian Gostick and Chester Elton on Creating a Culture of Belief

Adrian Gostick and Chester Elton, the New York Times best-selling authors of All In: How the Best Managers Create a Culture of Belief and Drive Big Results, talk about how to build a better organizational culture in your practice.

Episode 17: Christina Maslach on Preventing Employee Burnout

Christina Maslach, PhD, professor of psychology emerita, University of California, Berkeley, talks about the risk factors for job burnout and how to prevent your employees from becoming burned out about their job.

For more on physician burnout, check out the recent MGMA Connection magazine article, "Caring for caregivers: Addressing physician burnout."

Episode 16: Will Latham on Tips for Strategic Planning

Will Latham, MBA, CPA, MGMA member, president, Latham Consulting Group, Chattanooga, Tenn., discusses why strategic planning is so important for medical groups and how to make sure your planning sessions are a success.

Learn more about strategic planning and organizational governance in the May 2017 MGMA Connection magazine.

Episode 15: Thom Walsh on Navigating to Value

Thom Walsh, PhD, cofounder of Cardinal Point Healthcare Solutions and faculty of the Dartmouth Institute for Health Policy and Clinical Practice, discusses how to move your practice toward value.

To learn more, check out Walsh's new book, Navigating to Value in Healthcare.

Episode 14: Elizabeth Woodcock on Improving Your Practice's Workflow

This week, we talk with Elizabeth Woodcock, MBA, FACMPE, CPC, MGMA member, author of Operating Policies and Procedures Manual for Medical Practices, 5th Edition, about how improving your practice's workflow can improve the patient experience and make your organization more successful.

You can learn more about Woodcock's book, and check out the MGMA 2016 Practice Operations Report: Based on 2015 Survey Data to see how your practice compares to others.

Episode 13: Better Patient Care with Co-Visits

This week, MGMA Small Talk takes a field trip to Clinica Family Health, a community health center in northwest Denver, to learn about how they are utilizing RN "co-visits" to provide better patient care without overburdening their providers.

To learn more about using clinical staff efficiently, check out "Using clinical staff to increase productivity and provide better patient care," in the March issue of MGMA Connection magazine.

Episode 12: Getting Your Practice Ready for MACRA

The week, we talk with Doral Davis-Jacobsen, MBA, FACMPE, MGMA member, chief executive officer, Prosper Beyond, Inc., and Nanci Robertson, BSN, MHA, MGMA member, president, Robertson Consulting, Inc., about the steps you can take to get your practice ready for the new MACRA regulations.

You can learn more about the MACRA Readiness Workshop.

Episode 11: Kyle Matthews on Better Utilizing Clinical Staff

This week on MGMA Small Talk, we talk with Kyle Matthews, CMPE, MGMA board member, chief executive officer, Phoenix Heart, Glendale, Ariz., about how incorporating scribes, nonphysician providers and other clinical staff into your practice can increase productivity and allow you to provide better patient care.

To learn more, check out Kyle's session at MGMA16 and earn continuing education credit.

And check out the March issue of MGMA Connection magazine for more on the subject.

Episode 10: Conversations at the MGMA State Leadership Conference

This week on MGMA Small Talk, we do something a little bit different. Hear the highlights from some of the conversations we had with MGMA members at the MGMA State Leadership Conference, held Jan. 26-28 in Aurora, Colo.

Learn more about the educational resources MGMA offers and we'd love to hear directly from you! Email us at connection@mgma.org.

Episode 9: Nate Moore on How to Get Started with Business Intelligence

This week, data guru Nate Moore, CPA, MBA, FACMPE, discusses how practice administrators can use business intelligence to address issues in their revenue cycle and negotiate better contracts with payers.

To learn more, check out Nate Moore's session at MGMA16 and earn continuing education credit. Or his book, Better Data, Better Decisions: Using Business Intelligence in the Medical Practice.

Episode 8: Daniel Pink on the Art of Persuasion

In this week's episode of MGMA Small Talk, best-selling author Daniel Pink discusses his MGMA16 talk about the art of persuasion and what he calls the new "ABCs": attunement, buoyancy and clarity.

Didn't make it to San Francisco for the MGMA 2016 Annual Conference? Check out session recordings and earn continuing education credit.

Episode 7: Mark Tomasulo on Direct Primary Care

In this episode, Mark Tomasulo, MD, president and chief medical officer of PeakMed, Colorado Springs, Colo., discusses Direct Primary Care and how he has implemented the model in his own practice.

To read other viewpoints regarding Direct Primary Care and similar payment models, check out "Should practices start offering pseudo-concierge memberships to patients for added benefits?" in the September issue of MGMA Connection.

Episode 6: Bergitta Cotroneo on Building a Career Action Plan

In this episode of MGMA Small Talk, Bergitta Cotroneo, FACMPE, former MGMA board chair, discusses steps you can take to improve your leadership skills and advance your career.

You can read more about Cotroneo's session at MGMA16, "Framework for Professional Development: Leadership Skills for Career Advancement," in our recent Executive View article, "Self-awareness leads to improved leadership skills and career development."

Episode 5: Randy Blue on Better Billing Processes

In this episode of MGMA Small Talk, Randy Blue of HealthiPass talks about how to build patient friendly billing processes through better communication and technology.

You can read more in Randy Blue's feature article from the October issue of MGMA Connection, "Communication leads to patient friendly billing."

Episode 4: Mark McLaughlin on How to Implement Data Security

In this episode of MGMA Small Talk, Mark McLaughlin, a site reviewer for EHNAC, discusses what policies and procedures your practice should be implementing in order to ensure your data is secure.

If you'd like to register for Mark's session at this year's annual conference, visit our MGMA16 page.

And check out our recent MGMA Connection article, "Cybersecurity: The board's role in oversight".

Episode 3: Andrea Eliscu on How to Make Marketing Personal

In this episode of MGMA Small Talk, Andrea Eliscu, president of Medical Marketing, Inc. in Orlando, Florida, discusses how you can add personal touches to your marketing strategy and why the rise of social media makes it more important than ever.

Check out Andrea's new book, It's Personal: The Art of Building Your Practice.

Episode 2: MGMA's Sue Whitney on the Importance of Good Coding

In this episode of MGMA Small Talk, MGMA's resident medical coding expert Sue Whitney, CPC-I, discusses the importance of good coding and why medical practice administrators should pay attention.

You can also read Sue’s article in the September issue of MGMA Connection, “ICD-10: After the storm."

Episode 1: MGMA Member Scott Graham on his "Mid-career Crisis"

In our inaugural episode of MGMA Small Talk, Scott Graham, MHA, FACMPE, FAADOM, MGMA member, chief executive officer of the Oral Facial Surgery Institute, Fenton, Mo., discusses how he dealt with what he calls a "mid-career crisis."

For more information on attaining certification and fellowship through ACMPE, visit our Education & Certification page.

And to learn about potential career opportunities, visit our Career Center.

Sneak Preview!

As MGMA celebrates our 90th anniversary, Dave Gans, MSHA, FACMPE, MGMA senior fellow, looks back on the Association's history to consider what has changed and what hasn't. Stay tuned, a new episode of MGMA Small Talk is coming soon!