A great organizational culture can make all the difference

By Shannon Geis, MA
May 25, 2017

Do you live your organization’s mission, vision and values? According to a recent MGMA Stat poll, 79% respondents said yes – and a majority of those respondents say they really try to live their mission, vision and values.

If you feel like your organization isn’t living out its mission or that your staff doesn’t care about their work in a genuine way, you may need to re-evaluate your company’s culture, says Adrian Gostick and Chester Elton, co-authors of All In: How the Best Managers Create a Culture of Belief and Drive Big Results. The pair led a general session about building a great organizational culture at the MGMA 2017 Annual Conference in Anaheim, Calif.

“Culture is an emotional thing. You know, you can walk in and you can feel it. Are your employees emotionally engaged around your mission, vision and values?” asks Elton in a recent episode of the MGMA Small Talk podcast. “It’s an emotional thing; it’s a foundational thing, and because of that, it’s pretty hard to execute.”

So why does culture matter so much? “It’s one of the few differentiators left. Products, services can be replicated … but culture, because it is so foundational, that’s really hard to replicate and why it’s such a differentiator,” explains Elton.

What does a good culture look like? “In the best cultures, people in these cultures are engaged, which means that they are really attached to the organization and really believe in your mission, vision and values,” says Gostick. “The second we’ve found … is that people are enabled, which means that they are supported, they have the right training, the right tools, the right equipment at their disposal, but they’re also empowered.” And the third characteristic is that people are energized; they enjoy coming to work, he says.

Listen to the full episode to learn more about how you can build a culture of belief in your organization. 

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Shannon Geis, MA, Staff writer/editor, MGMA

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