The Patient Financial Experience: Within and Beyond the COVID-19 Pandemic - on demand

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If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462 ext. 1888 to register.


Register for the recorded webinar, held Aug. 25, 2020. This webinar is eligible for ACMPE, ACHE and CEU credit.
COVID-19 emerged in an era when high-deductible healthcare plans covered nearly 24 million consumers with exceptionally high healthcare premiums and out-of-pocket costs, compared to the insured’s income. The additional strain caused by this crisis points to the need for healthcare providers to find ways to offer patients a better financial experience, which will be especially important as more patients face personal financial issues such as pay reductions, furloughs and job loss that may impact their health coverage and ability to pay for medical care. This webinar will provide an action plan for providers to enable patients to be both participatory and proactive in their financial experience as we recover following the disruption. Participants will learn strategies they can employ that leverage user-friendly technology to help patients better understand the costs of their care, and access financing options and payment plans that can help them to budget and manage out-of-pocket costs.
This 60-minute webinar will provide you with the knowledge to:
  • Produce an actionable plan for adopting user-friendly technologies that help patients better understand the costs of their care
  • Manage payment plans and financial counseling to help patients with out-of-pocket costs and copays
  • Apply strategies that address patient financial experience preferences, regardless of the care setting
Brought to you by CareCredit
Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. To unsubscribe from this company’s communications, please reference their website’s privacy policy.



CEU: 1

Continuing Education Information 

Delivery method: Internet Activity Enduring Material | Self-paced study
Learning level: Intermediate – Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area. 
Learning format: Traditional   
Prerequisites: A basic understanding of the topic or knowledge area. 
Advance preparation: None 
Duration: 60 minutes  

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar or if you watch the recording, respond to the integrated polls in order to meet the interactivity requirement required by accrediting organizations.

  • ACMPE, medical practice administrators in certification and Fellowship through ACMPE 
  • ACHE, American College of Healthcare Executives Qualified Education  
  • CEU, generic continuing education credit

Official Continuing Education Statements and Availability 

Continuing education credit is granted to registered attendees who complete the webinar.

American College of Medical Practice Executives (ACMPE) 

This program is approved as a live learning event for ACMPE continuing education hours. A cumulative total of 50 ACMPE continuing education credit hours is among the requirements for attaining the Certified Medical Practice Executive (CMPE) credential. To maintain CMPE or Fellow status, you must earn 50 hours of qualifying credit hours every three years, of which 30 hours must come from MGMA national, state or local offerings, including 12 from a live learning event. 

Learn more about the ACMPE certification program.  

One ACMPE credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25. 

ACHE Qualified Education 

By attending The Patient Financial Experience: Within and Beyond the COVID-19 Pandemic webinar offered by the Medical Group Management Association, participants may earn up to 1 ACHE Qualified Education Hour toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. 
One ACHE credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25. 

Continuing Education Units (CEU) 

A certificate of attendance will be provided to healthcare professionals requesting generic CEUs for professional development, certifications through other professional associations or specialty societies.  

One generic CEU credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.&nbs
Karen Zupko

Karen Zupko

President, Karen Zupko & Associates

An internationally recognized thought leader and speaker, Karen Zupko advises physicians and healthcare managers about the challenges and trends impacting the practice of medicine. Her pragmatic, action-oriented style inspires people to apply common sense and business rigor to improve profitability, efficiency, and patient satisfaction.

Karen’s wisdom comes from decades of consulting, coaching, and training tens of thousands of physicians, managers, and staff from coast to coast. Primarily an advisor to surgical specialists in orthopaedics, aesthetic and reconstructive surgery, otolaryngology, and vascular surgery, as well as dermatology, Karen’s expertise encompasses all areas of practice management, from marketing, financial management, and operational efficiency to leadership and governance, online reputation management, and social media strategy. In addition to working with physicians, Karen’s depth of experience has made her an effective advisor to medical device, healthcare technology, and pharmaceutical companies.  Karen collaborates with CareCredit to provide advice to the MGMA members.

Attending one of Karen’s presentations is as entertaining as it is informative. Her motto is, “you can’t bore people into learning,” and her high-energy style makes her an in-demand speaker. Audiences around the world give Karen rave reviews for blending humor, captivating stories, business trends, and popular culture with innovative ideas and straightforward solutions to the most pressing challenges physicians face. After directing the American Medical Association’s department of practice management for six of her twelve years there, Karen opened her firm as a “solo practice” in 1985. Today, the Karen Zupko & Associates (KZA) team numbers nearly 25 consultants and staff with skills in management, coding and reimbursement, marketing, technology, financial management, clinical operations, and patient care. KZA consultants and trainers are known for having a keen understanding of the management and operational challenges that practices face every day and delivering guidance that is nuanced to the unique characteristics of each practice client, and its specialty. The firm is well recognized for its ethical coding education, high impact business advice, and service excellence. Karen has a B.S. in Journalism from the University of Kansas. She is a board member of the English Speaking Union, Chicago Branch and has served on the board of a Chicago hospital. Karen is also a grand patron of the Chicago Historical Museum’s Costume Council, and a governing member of the Chicago Symphony Orchestra. A Chicago native, Karen is an adventurous world traveler, voracious reader, culinary artist, and avid enthusiast of both the performing and visual arts. She is known for her creative spirit and her penchant for style and decorum.

This webinar consisted of a 60-minute presentation, interactive polls and a question-and-answer session. 

You will receive informational emails with log-in instructions, handout materials and the recording.

Technical requirements View the technical requirements page for mobile device information as well as operating system, browser and software requirements. 
This webinar is sponsored by CareCredit. There is no registration fee.

On Demand Cancellation Policy 
If for any reason MGMA must cancel this on-demand program prior to the expected expiration date, MGMA will notify participants by email of the cancellation no less than five business days prior to the cancellation. 

Contact the MGMA Service Center for cancellations:
Toll-free: 877.275.6462, ext. 1888
Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.


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