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Medical Group Management Association

The Road Ahead: Delivering Convenient and Flexible Patient Access

Webinar -

Patient Access

Patient Engagement

Patient Care Technology

Member Price: $0.00Non-Member Price: $0.00
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SKU: 21WEB57


06/29/2021 at 1:00 PM to 2:00 PM

If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462 ext. 1888 to register. 


Register for the webinar, held on June 29, 2021, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT). This webinar is eligible for ACMPE, ACHE, and CEU credit. This webinar will be made available as a recording. 

As the pandemic took hold, medical groups rapidly adopted a digital-first mentality, offering patients new ways to obtain care, such as virtual visits, alongside greater self-service capabilities such as online scheduling. Patients embraced this new level of convenience, and recent survey results signal that their experiences have led to a lasting mindset shift around access. For example, more than 60% of patients said virtual care will play a role in deciding where to seek care in the future. With convenience increasingly superseding loyalty, medical groups that offer the greatest flexibility around booking and obtaining care will be in the best position to attract and retain patients post-pandemic. Join Kyruus’ Dr. Erin Jospe, chief medical officer, and Sandy Sokoloski, director of product marketing, to learn what a recent survey of 1,000 people revealed about evolving patient access preferences and hear how medical groups can adapt their patient access strategies to meet the needs of consumers and clinicians alike. 

This 60-minute webinar will provide you with the knowledge to: 
  • Report findings from a recent survey on how the pandemic has impacted healthcare consumers’ decision-making  
  • Discover how a leading medical group invested in the digital patient experience to attract and retain patients and clinicians 
  • Employ best practices for your patient access strategy to prioritize convenience and support hybrid care delivery long term 

Brought to you by Kyruus 

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. To unsubscribe from this company’s communications, please reference their website’s privacy policy



CEU: 1

Continuing Education Information 

Delivery method: Internet Live Course | Group Internet Based 
Learning level: Intermediate – Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area. 
Learning format: Traditional   
Prerequisites: A basic understanding of the topic or knowledge area. 
Advance preparation: None 
Duration: 60 minutes  

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar or if you watch the recording, respond to the integrated polls in order to meet the interactivity requirement required by accrediting organizations. 
  • ACMPE, medical practice administrators in certification and Fellowship through ACMPE 
  • ACHE, American College of Healthcare Executives Qualified Education  
  • CEU, generic continuing education credit  

Official Continuing Education Statements and Availability 

American College of Medical Practice Executives (ACMPE) 

This program is approved as a live learning event for ACMPE continuing education hours. A cumulative total of 50 ACMPE continuing education credit hours is among the requirements for attaining the Certified Medical Practice Executive (CMPE) credential. To maintain CMPE or Fellow status, you must earn 50 hours of qualifying credit hours every three years, of which 30 hours must come from MGMA national, state or local offerings, including 12 from a live learning event. 
Learn more about the ACMPE certification program.  
One ACMPE credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25. 

ACHE Qualified Education 

By attending the The Road Ahead: Delivering Convenient and Flexible Patient Access webinar offered by the Medical Group Management Association, participants may earn up to 1.25 ACHE Qualified Education Hour toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. 

One ACHE credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25. 

Continuing Education Units (CEU) 

A certificate of attendance will be provided to healthcare professionals requesting generic CEUs for professional development, certifications through other professional associations or specialty societies.  
One generic CEU credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25. 

Disclosure of conflict of interest  
MGMA requires instructors, planners, managers and other individuals who are in the position to control the content of this activity to disclosure any real or apparent conflicts of interact (COI) they may have as related to the content of this activity. All identified COI’s are thoroughly vetted and resolved according to MGMA policy. The existence or absence of COI for everyone in a position to control content will be disclosed to participates prior to the start of each activity.  
Erin Jospe

Erin Jospe, MD

Chief Medical Officer, Kyruus

Dr. Erin Jospe is the Chief Medical Officer at Kyruus, where she is responsible for the company’s clinical and customer engagement strategies. Dr. Jospe is board certified in internal medicine and has remained clinically active with more than 15 years of experience as a practicing internist. She has practiced at Harvard Vanguard Medical Associates and the Affiliated Practice Group of Beth Israel Deaconess in Boston, and served as the Assistant Medical Director of Quality and Safety at Atrius Health. 

Sandy Sokoloski

Sandy Sokoloski, MBA

Director, Product Marketing, Kyruus

Sandy Sokoloski is Director of Product Marketing at Kyruus, where she is responsible for product positioning and go-to-market strategy for the company’s ProviderMatch suite of patient access solutions. Sandy has more than a decade of experience in healthcare and has held a broad range of leadership roles in marketing, sales and commercial strategy. 

Sean Couch

Sean Couch

Director, Public Relations and Marketing, Northeast Georgia Health System

Sean is the Director of Marketing and Public Relations for Northeast Georgia Health System, where he is responsible for all consumer marketing strategy, brand positioning, media relations, internal communications and more. He is also a member of the system’s executive team overseeing Virtual Health strategy, including the digital front door. Sean has more than a decade of experience as a healthcare marketing and corporate communications leader, as well as a professional background in broadcast journalism. 

Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser. 
This webinar will consist of a 60-minute presentation, interactive polls and a question-and-answer session. 
You will receive informational emails with log-in instructions, handout materials and the recording. 
Technical requirements 
To participate you will need: 
  • Adobe Connect: Run this connection test 
  • Internet: A high-speed connection 
  • Audio: Computer speakers and a phone in case of audio difficulties 
View the technical requirements page for mobile device information as well as operating system, browser and software requirements.  
This webinar is sponsored by Kyruus. There is no registration fee. 
Live Instructor Cancellation Policy 
If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time. 
Contact the MGMA Service Center for cancellations or refunds
Toll-free: 877.275.6462, ext. 1888 
Complaint resolution policy 
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar. 


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