MGMA19 | The Operations Conference


Why Attend

04/14 at 12:00 PM to 04/16/2019 at 5:00 PM

Schedule and Sessions

The Operations Conference is packed with comprehensive educational programming and networking opportunities. At this conference, you'll acquire:

  • Best practices for controlling your operational costs and optimizing your revenue cycle processes
  • Methods to improve budgeting and forecasting
  • Strategies for hiring and retaining top talent, increasing staff engagement and introducing new models of care
  • Action plans to increase patient satisfaction through improving schedule management and introducing new technologies to drive patient engagement


12:30-3:30pm PRE101: Mastering Clinical Flow Optimization
Speaker: Adrienne Lloyd, MHA, FACHE, Chief Administrative Officer,  Duke Eye Center & Susan Kline, Chief Administrator and Vice Chair of Administration and Finance, Duke University
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12:30-3:30pm PRE102: Navigating Value-based Care: Mapping Your Future
Speaker: Jennifer Ternay, MBA, CPA, PCMH-CCE, Health Care Strategist, Values Based Care
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12:30-3:30pm PRE103: Adapt and Optimize Your Staffing Model for Value-based Success
Speakers: David N. Gans, MSHA, FACMPE, Senior Fellow Industry Affairs, MGMA
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3:45-5:00pm GEN01: Building and Maintaining a Positive Workplace Culture in Healthcare
Speaker: Steve Marsh, founder and chief executive offier, The Medicus Firm LLC
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8:00-9:00am CON101: Top 10 Strategies to Lower Overhead Costs in Your Practice
Speaker: Debra Phairas, MBA, President, Practice & Liability Consultants, LLC
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8:00-9:00am CON102: Improving Access and Engaging Patients Without Burning Out Your Team
Speaker: Katie Lawrence, MHA, CMP, Director of Ambulatory Optimization and Integration, Greenville Health System
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8:00-9:00am CON103: Behavioral Health Integration Can Save Lives: What Every Practice Needs to Know
Speakers: Mark S. Davis, MHSA, FACMPE, CEO, Wasatch Pediatrics & Dan Braun,  Licensed Clinical Social Worker,Wasatch Pediatrics & Kathy Ostler MD, Board President, Wasatch Pediatrics
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9:30-10:30am CON201: Into the Space Odyssey: How to Expand Patient Access Within Your Existing Footprint
Speakers: Somer Sheilds, MBA, CMPE, Director, Virginia Mason Medical Center & Cathy Edwards, MD, Virginia Mason Medical Center
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9:30-10:30am CON202: Improving Revenue and Satisfaction with APP Recruitment and Retention
Speakers: Keith Hustak, PA-C, MPH, Vice President APP Services, Spectrum Health
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9:30-10:30am CON203: How and Why to Add a Population Health Program to Your Primary Care Practice
Speakers: Anas Daghestani, MD, CEO and President, Austin Regional Clinic PA & Lucy Sumner MBA, CMPE, VP of Population Health, Austin Regional Clinic PA & Winonah Hoffman BSN, RN, Director of Clinical Transformation, Austin Regional Clinic PA
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10:45-11:45am CON301: Optimizing Performance and Compliance Through Fair Physician Scheduling
Speaker: Matt Florack, Product Line Manager, Momentum Scheduling, Bio-Optronics
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10:45-11:45am CON302: Measure What Matters: Customizing Key Performance Indicators for Your Practice
Speakers: David Snyder, MBA, FHIMSS, CPHIMS, COO, Adirondack Oral & Maxillofacial Surgery
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10:45-11:45am CON303: Virtual Care Technologies: Connect with Patients Where and When They Need You
Speaker: Craig Cordola, FACHE, Ministry Market Executive and Senior Vice President, Ascension
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12:45-1:45pm CON401: Does Your Website Measure Up to Patient Expectations?
Speaker: Karen Zupko, President, Karen Zupko & Associates
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12:45-1:45pm CON402: How to Utilize a Centralized Scheduling Center to Improve Patient Access
Danielle Stern, Senior Strategy and Implementation Consultant, Sutter Shared Services & Gina Bell, MD, Vice President of Medical Affairs and Medical Director, Sutter Shared Services
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12:45-1:45pm CON403: All Together Now: Applying the Lessons of FFS to Streamline Adoption of Value-based Payments
Speaker: Erin Richter-Weber, Director, CAQH
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2:00-3:00pm CON501: Opportunities for Improving Front Desk Collections in the Medical Practice Setting
Speaker: Molly Fulton, MBA, Owner, Practice Diagnostics, Inc.
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2:00-3:00pm CON502: Recruiting the Future of Medicine
Speaker: David Wolfe, Founder/CEO, NP Now, LLC
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2:00-3:00pm CON503: Personalizing the Patient Experience
Speakers: Michael Rovzar, MD, Medical Director, P3N – Paloma Medical Group & Carrie Kozloesk, OT, MBA, Co-founder and COO, Upfront Healthcare
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4:00-5:00pm CON601: Taking Care of Your Staff: Retention in the Era of Workforce Shortages
Speaker: Jennifer Ternay, MBA, CPA, PCMH-CCE, Health Care Strategist,
JLS Advisory
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4:00-5:00pm CON602: Leverage Appointment Data to Strategize, Change and Thrive in the Future
Speaker: Nate Moore, CPA, MBA, FACMPE, Moore Solutions Inc.
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4:00-5:00pm CON603: The Portal to Success: Optimizing Technology to Increase Patient Access
Speakers: Norman H. Chenven, MD, CEO, Austin Regional Clinic & Manish Naik, MD, Assistant Chief of Internal Medicine and Chief Medical Information Officer, Austin Regional Clinic and Heidi Shalev, Director of Marketing, Customer Service and Online Services, Austin Regional Clinic
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8:00-9:00am CON701: Welcome to the Age of Social Media Customer Care
Speaker: Jennifer Thompson, President, Insight Marketing Group
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8:00-9:00am CON702: The Evolving Health IT Landscape
Speaker: Robert Tennant MA, Director of Health Information Technology Policy, MGMA Government Affairs
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8:00-9:00am CON703: Lessons learned in developing a successful ACO with independent rural physician groups
Speaker: Ken Hertz, FACMPE, Principal Consultant, MGMA Health Care Consulting Group
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9:30-10:30am CON801: Bridging Communication and Clinical Outcomes: How Text Messaging Can Transform the Entire Patient Experience
Speakers: Dr. Tashfeen Ekram, MD, Chief Medical Officer at Luma Health and health care executive & Bill Hambsh FACMPE CPA, CEO and Practicing Administrator at North Florida Women’s Care
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9:30-10:30am CON802: HIT 101: Strategies for a Thriving Practice
Speakers: Jeffery Daigrepont, Senior Vice President, Coker Group & Carol Hampton, MHA, Administrator, Neurosurgical Group of Texas, LLP
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10:45am-12:00pm GEN02: Form Follows Flow: The Forces of Change
Speaker: Steve Uzzell
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The Medical Group Management Association designates this live activity for a maximum of 12.75 AMA PRA Category 1 Credit(s)™. Physicians should claim credit commensurate with the extent of their participation in the activity.