MGMA19 | The Operations Conference

Event

Why Attend

04/14 at 12:00 PM to 04/16/2019 at 5:00 PM

Schedule and Sessions

The Operations Conference is packed with comprehensive educational programming and networking opportunities. At this conference, you'll acquire:

  • Best practices for controlling your operational costs and optimizing your revenue cycle processes
  • Methods to improve budgeting and forecasting
  • Strategies for hiring and retaining top talent, increasing staff engagement and introducing new models of care
  • Action plans to increase patient satisfaction through improving schedule management and introducing new technologies to drive patient engagement

SUNDAY, APRIL 14

12:30-3:30pm PRE101: Mastering Clinical Flow Optimization
Speaker: Adrienne Lloyd, MHA, FACHE, Chief Administrative Officer,  Duke Eye Center & Susan Kline, Chief Administrator and Vice Chair of Administration and Finance, Duke University
Session Details
12:30-3:30pm PRE102: Navigating Value-based Care: Mapping Your Future
Speaker: Jennifer Ternay, MBA, CPA, PCMH-CCE, Health Care Strategist, Values Based Care
Session Details
12:30-3:30pm PRE103: Adapt and Optimize Your Staffing Model for Value-based Success
Speakers: David N. Gans, MSHA, FACMPE, Senior Fellow Industry Affairs, MGMA
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3:45-5:00pm GEN01: Building and Maintaining a Positive Workplace Culture in Healthcare
Speaker: Steve Marsh, founder and chief executive offier, The Medicus Firm LLC
Session Details

MONDAY, APRIL 15

8:00-9:00am CON101: Top 10 Strategies to Lower Overhead Costs in Your Practice
Speaker: Debra Phairas, MBA, President, Practice & Liability Consultants, LLC
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8:00-9:00am CON102: Improving Access and Engaging Patients Without Burning Out Your Team
Speaker: Katie Lawrence, MHA, CMP, Director of Ambulatory Optimization and Integration, Greenville Health System
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8:00-9:00am CON103: Behavioral Health Integration Can Save Lives: What Every Practice Needs to Know
Speakers: Mark S. Davis, MHSA, FACMPE, CEO, Wasatch Pediatrics & Dan Braun,  Licensed Clinical Social Worker,Wasatch Pediatrics & Kathy Ostler MD, Board President, Wasatch Pediatrics
Session Details
9:30-10:30am CON201: Into the Space Odyssey: How to Expand Patient Access Within Your Existing Footprint
Speakers: Somer Sheilds, MBA, CMPE, Director, Virginia Mason Medical Center & Cathy Edwards, MD, Virginia Mason Medical Center
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9:30-10:30am CON202: Improving Revenue and Satisfaction with APP Recruitment and Retention
Speakers: Keith Hustak, PA-C, MPH, Vice President APP Services, Spectrum Health
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9:30-10:30am CON203: How and Why to Add a Population Health Program to Your Primary Care Practice
Speakers: Anas Daghestani, MD, CEO and President, Austin Regional Clinic PA & Lucy Sumner MBA, CMPE, VP of Population Health, Austin Regional Clinic PA & Winonah Hoffman BSN, RN, Director of Clinical Transformation, Austin Regional Clinic PA
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10:45-11:45am CON301: Optimizing Performance and Compliance Through Fair Physician Scheduling
Speaker: Matt Florack, Product Line Manager, Momentum Scheduling, Bio-Optronics
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10:45-11:45am CON302: Measure What Matters: Customizing Key Performance Indicators for Your Practice
Speakers: David Snyder, MBA, FHIMSS, CPHIMS, COO, Adirondack Oral & Maxillofacial Surgery
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10:45-11:45am CON303: Virtual Care Technologies: Connect with Patients Where and When They Need You
Speaker: Craig Cordola, FACHE, Ministry Market Executive and Senior Vice President, Ascension
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12:45-1:45pm CON401: Does Your Website Measure Up to Patient Expectations?
Speaker: Karen Zupko, President, Karen Zupko & Associates
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12:45-1:45pm CON402: How to Utilize a Centralized Scheduling Center to Improve Patient Access
Danielle Stern, Senior Strategy and Implementation Consultant, Sutter Shared Services & Gina Bell, MD, Vice President of Medical Affairs and Medical Director, Sutter Shared Services
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12:45-1:45pm CON403: All Together Now: Applying the Lessons of FFS to Streamline Adoption of Value-based Payments
Speaker: Erin Richter-Weber, Director, CAQH
Session Details
2:00-3:00pm CON501: Opportunities for Improving Front Desk Collections in the Medical Practice Setting
Speaker: Molly Fulton, MBA, Owner, Practice Diagnostics, Inc.
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2:00-3:00pm CON502: Recruiting the Future of Medicine
Speaker: David Wolfe, Founder/CEO, NP Now, LLC
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2:00-3:00pm CON503: Personalizing the Patient Experience
Speakers: Michael Rovzar, MD, Medical Director, P3N – Paloma Medical Group & Carrie Kozloesk, OT, MBA, Co-founder and COO, Upfront Healthcare
Session Details
4:00-5:00pm CON601: Taking Care of Your Staff: Retention in the Era of Workforce Shortages
Speaker: Jennifer Ternay, MBA, CPA, PCMH-CCE, Health Care Strategist,
JLS Advisory
Session Details
4:00-5:00pm CON602: Leverage Appointment Data to Strategize, Change and Thrive in the Future
Speaker: Nate Moore, CPA, MBA, FACMPE, Moore Solutions Inc.
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4:00-5:00pm CON603: The Portal to Success: Optimizing Technology to Increase Patient Access
Speakers: Norman H. Chenven, MD, CEO, Austin Regional Clinic & Manish Naik, MD, Assistant Chief of Internal Medicine and Chief Medical Information Officer, Austin Regional Clinic and Heidi Shalev, Director of Marketing, Customer Service and Online Services, Austin Regional Clinic
Session Details
 

TUESDAY, APRIL 16

8:00-9:00am CON701: Welcome to the Age of Social Media Customer Care
Speaker: Jennifer Thompson, President, Insight Marketing Group
Session Details
8:00-9:00am CON702: The Evolving Health IT Landscape
Speaker: Robert Tennant MA, Director of Health Information Technology Policy, MGMA Government Affairs
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8:00-9:00am CON703: Lessons learned in developing a successful ACO with independent rural physician groups
Speaker: Ken Hertz, FACMPE, Principal Consultant, MGMA Health Care Consulting Group
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9:30-10:30am CON801: Bridging Communication and Clinical Outcomes: How Text Messaging Can Transform the Entire Patient Experience
Speakers: Dr. Tashfeen Ekram, MD, Chief Medical Officer at Luma Health and health care executive & Bill Hambsh FACMPE CPA, CEO and Practicing Administrator at North Florida Women’s Care
Session Details
9:30-10:30am CON802: HIT 101: Strategies for a Thriving Practice
Speakers: Jeffery Daigrepont, Senior Vice President, Coker Group & Carol Hampton, MHA, Administrator, Neurosurgical Group of Texas, LLP
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10:45am-12:00pm GEN02: Form Follows Flow: The Forces of Change
Speaker: Steve Uzzell
Session Details

The Medical Group Management Association designates this live activity for a maximum of 12.75 AMA PRA Category 1 Credit(s)™. Physicians should claim credit commensurate with the extent of their participation in the activity.

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