Events

Terminating the Physician-Patient Relationship: Avoiding Abandonment

Webinar

Risk & Compliance

Quality & Patient Experience

SKU: 19WEB26

Overview

02/19/2019 at 1:00 PM to 2:00 PM


This webinar and exam is exclusive to MGMA members only.

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Register for the webinar, held on Feb. 19, 2019, at 1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT). This webinar is eligible for ACMPE, ACHE (live only), CME and CEU credit. This webinar will be made available as a recording.

Physician-patient relationships rely on trust and mutual respect. When either is missing, an uncomfortable and unproductive situation can result. Sometimes the patient realizes this and changes physicians. Unfortunately, sometimes the physician must terminate the relationship. Ending a physician-patient relationship is not only uncomfortable for both parties, but can lead the patient to accuse the physician of abandonment, which may result in litigation. This presentation will address best practices for managing difficult physician-patient relationships to avoid an accusation of abandonment.

This 60-minute webinar will provide you with the knowledge to:
 
  • Outline the concept of patient abandonment and its implication on physicians
  • Analyze factors that may result in problematic physician-patient relationships
  • Outline responses to manage difficult patient relationships
  • Examine best practices to protect physicians from claims

ACMPE: 1

ACHE: 1

CME: 1

CEU: 1

Webinar Continuing Education Information

Delivery method: group-live | group-internet-based
Learning level: Intermediate
Learning Format: Traditional 
Prerequisites: A fundamental knowledge of medical group practice management.
Advance preparation: None
Duration: 60 minutes                 

Claiming Credit

Required Exam

If you wish to claim the following credit, you must first attend the webinar, then pass the associated exam with a score of 80% or higher. Registration is required for BOTH the webinar and the exam.

NOTE: The exam will be made available four hours after the live webinar ends.
 
  • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • Exam must be completed no later than: Feb 19, 2020
  • ACHE, American College of Healthcare Executives Qualified Education
    • Attendance at the live webinar
    • Exam must be completed no later than: Feb 19, 2020
  • CME, licensed physicians (MD/DO)
    • Exam must be completed no later than: Feb 19, 2020
  • CEU, generic continuing education unit
    • Exam must be completed no later than: Feb 19, 2020

After you register for the exam, instructions on how to access the exam will be emailed to you.
 

Team

Participants who want to claim continuing education credit must be individually registered for the webinar and subsequent exam. If participants would like to attend the webinar as a team using one person’s log-in credentials, the person who launched the webinar will need to email a list (first and last names) of all participants to continuinged@mgma.com after the webinar has concluded. MGMA will mark these individuals’ status as “completed” within five business days to allow each team participant to claim his or her desired continuing education credit.

Team participation is not allowed to claim CME credit for this webinar.
 

Official Continuing Education Statements and Availability

American College of Medical Practice Executives (ACMPE)

ACMPE credit continues to be a free member benefit and is available to registered webinar attendees who purchase and complete both the webinar and exam.

This program has the prior approval as a live learning event for ACMPE continuing education hours. A cumulative total of 50 ACMPE continuing education credit hours is among the requirements for advancement to Certified Medical Practice Executive (CMPE) status. Once you have advanced to CMPE or Fellow status, you must earn and submit 50 hours of qualifying credit hours every three years to maintain your designation. 30 hours must come from MGMA national, state or local offerings, 12 being a live learning event.

Learn more about the ACMPE certification program.

One ACMPE credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.



American College of Healthcare Executives Qualified Education (ACHE)

ACHE credit is available to registered webinar attendees who purchase and complete both the live webinar and exam.

By attending the "Terminating the Physician-Patient Relationship: Avoiding Abandonment" offered by the Medical Group Management Association, participants may earn up to 1 ACHE Qualified Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.

One ACHE credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.



Continuing Medical Education (CME)

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME). The Medical Group Management Association is accredited by the ACCME to provide continuing medical education for physicians.

The Medical Group Management Association designates this live activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim credit commensurate with the extent of their participation in the activity.

One CME credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.

 

Continuing Education Units (CEU)

Generic CEU credit is available to registered webinar attendees who purchase and complete both the webinar and exam.

One generic CEU credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.
 


Disclosure of conflict of interest

MGMA requires instructors, planners, managers and other individuals who are in the position to control the content of this activity to disclosure any real or apparent conflicts of interact (COI) they may have as related to the content of this activity. All identified COI’s are thoroughly vetted and resolved according to MGMA policy. The existence or absence of COI for everyone in a position to control content will be disclosed to participates prior to the start of each activity.


Stephen A. Dickens

Stephen A. Dickens, JD, FACMPE

Vice President, SVMIC

Stephen A. Dickens is an attorney and vice president of medical practice services at SVMIC. In this role, he advises physicians and their staff on organizational issues, including governance, operations, strategic planning, leadership, patient experience and human resources. He is a published author and frequent speaker at state and national conferences on these topics. Before joining SVMIC in 2008, he worked with physicians in various roles, including 15 years in medical practice, hospital and home care executive positions.

Dickens is a past chair of MGMA and was the first solo chair of MGMA-ACMPE. He is a past president of the MGMA Financial Management Society, Tennessee MGMA and Tennessee Association for Home Care. He is a certified medical practice executive and a Fellow in the American College of Medical Practice Executives. In addition, he has previously earned Fellowship in the American College of Healthcare Executives and certification as a home and hospice care executive by the National Association for Home Care.

He is the 2015 recipient of the Martha Johnson Distinguished Service Award from the Tennessee Medical Group Management Association, honoring his contributions to the organization and the medical practice profession. He was named Tennessee’s Home Care Administrator of the Year and received the President’s Award for service to the industry from the Tennessee Association for Home Care.


Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser.
 
You will receive informational emails with log-in instructions, handout materials and the recording.
 
This webinar will consist of a 60-minute presentation and question-and-answer session.

 

Technical requirements

To participate you will need:
 
  • Adobe Connect: Run this connection test
  • Internet: A high-speed connection
  • Audio: Computer speakers and a phone in case of audio difficulties

View the technical requirements page for mobile device information as well as operating system, browser and software requirements.

This is a member-exclusive webinar. There is no registration or exam fee.


Cancellation

If for any reason MGMA must cancel this webinar or exam, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start of the webinar.
 
Contact the MGMA Service Center for cancellations or refunds:
 

Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.com
 
Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.
 

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