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Online Seminar: Transformational Leadership: From the Front Office Staff to the C-Suite - on demand

Webinar

SKU: O19OLSEM04

Overview

Part I Exam: Member Price: $0.00 | Nonmember Price: $25.00
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Part II Exam: Member Price: $0.00 | Nonmember Price: $25.00
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Part III Exam: Member Price: $0.00 | Nonmember Price: $25.00
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Part IV Exam: Member Price: $0.00 | Nonmember Price: $25.00
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The seminar consisted of four 60-minute sessions plus the closing session. The entire event was 4 hours, 15 minutes.
 
Healthcare is undergoing tremendous change as it moves from volume- to value-based care. This evolution requires a shift from transactional to transformational leaders, who place a premium on communicating, collaborating and creating a strategic vision that guides a practice through change management. Attend this seminar to gain a deeper knowledge of transformational leadership and an understanding of how you can adopt these tools to your practice today no matter where you are in your career journey.
 
Session Overview
  • Part I: Building the Transformational Leader’s Toolbox
  • Part II: Medical Staff Empowerment Through Transformational Leadership
  • Part III: A Balancing Act: Leading Teams in an Era of Burnout and Limited Resources
  • Part IV: Leading with Superior Communication from the C-Suite Level
  • Part V: Closing Session — Tools and Takeaways

ACMPE: 4

CME: 4

CEU: 4

Part I Exam: Member Price: $0.00 | Nonmember Price: $25.00
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Part II Exam: Member Price: $0.00 | Nonmember Price: $25.00
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Part III Exam: Member Price: $0.00 | Nonmember Price: $25.00
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Part IV Exam: Member Price: $0.00 | Nonmember Price: $25.00
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Delivery method: Self-paced study | Internet Activity Enduring Material
Learning level: Intermediate – Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional 
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 180 minutes
 
Seminar Series Maximum clock hours*
ACMPE: 4 | CME: 4 | CEU: 4
*Subject to change and dependent on total number of participation hours.
 
Claiming Credit
If you wish to claim continuing education credit, you must first attend the seminar and pass the associated exam with a score of 80% or higher.
 
Registration is required for BOTH the seminar and the exam.
 
  • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • Exam must be completed no later than: May 29, 2020
  • CME, licensed physicians (MD/DO)
    • Exam must be completed no later than: May 29, 2020 
  • CEU, generic continuing education credit
    • Exam must be completed no later than: May 29, 2020 
 
After you register for the exam, instructions on how to access the exam will be emailed to you.
 
Team Participation:
Participants who want to claim continuing education credit must be individually registered for the seminar and subsequent exam. If registered participants attend as a team, the person who launched the seminar will need to email a list (first and last names) of all participants to continuinged@mgma.com after the seminar has concluded. Each participant will be required to complete the exam under his/her own account.  
 
Team participation is not allowed to claim CME credit for this program.
 
Official Continuing Education Statements and Availability
Continuing education credit is granted to registered attendees who purchase and complete both the seminar and exam.

American College of Medical Practice Executives (ACMPE)
This program is approved for ACMPE continuing education hours. A cumulative total of 50 ACMPE continuing education credit hours is among the requirements for attaining the Certified Medical Practice Executive (CMPE) credential. To maintain CMPE or Fellow status, you must earn 50 hours of qualifying credit hours every three years, of which 30 hours must come from MGMA national, state or local offerings, including 12 from a live learning event.
 
Learn more about the ACMPE certification program.
 
One ACMPE credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.

Continuing Medical Education (CME)
 
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME). The Medical Group Management Association is accredited by the ACCME to provide continuing medical education for physicians.
 
The Medical Group Management Association designates this enduring activity for a maximum of 4 AMA PRA Category 1 Credit™. Physicians should claim credit commensurate with the extent of their participation in the activity.
 
One CME credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.

Continuing Education Units (CEU)
A certificate of attendance will be provided to healthcare professionals requesting generic CEUs for professional development, certifications through other professional associations or specialty societies.
 
One generic CEU credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.
 
Disclosure of conflict of interest
MGMA requires instructors, planners, managers and other individuals who are in the position to control the content of this activity to disclosure any real or apparent conflicts of interact (COI) they may have as related to the content of this activity. All identified COI’s are thoroughly vetted and resolved according to MGMA policy. The existence or absence of COI for everyone in a position to control content will be disclosed to participates prior to the start of each activity.


 
Part I: Building the Transformational Leader's Toolbox
60 minutes
Available for:  ACMPE Credit: 1 | ACHE Credit (live only): 1 | CME Credit: 1 | CPE Credit (live only): 1.2 | CEU Credit: 1
Intermediate | Traditional
 
There is an old adage that no one likes change except from a vending machine. Actually, change from a vending machine is almost a thing of the past. What we all need to recognize is that everything we count as normal was at some point a change for someone else. Transformation is making multiple small changes toward a perspective that is new and sometimes has never been seen before. That can be exciting or a bit daunting, depending on how a leader approaches the opportunity. Keeping a perspective of joy, recognizing the strengths in others and letting go are all part of transformation. What skills does a leader require? Some seem obvious, others a bit more obscure. This session will provide the building blocks that define effective transformational leadership.
 
This 60-minute session will provide you with the knowledge to:
  • Classify the role of the leader at any level of change management
  • Breakdown how to assess personal and organizational readiness for change
  • Contrast the characteristics of a transformational leader vs. a transactional leader
 
Part II: Medical Staff Empowerment Through Transformational Leadership
60 minutes
Available for:  ACMPE Credit: 1 | ACHE Credit (live only): 1 | CME Credit: 1 | CPE Credit (live only): 1.2 | CEU Credit: 1
Intermediate | Traditional
 
Leadership has changed over the years, and a new kind of leadership emerged on January 20, 1961, when John F. Kennedy said, “Ask not what your country can do for you — ask what you can do for your country.” Healthcare organizations today can live by this directive. All employees — at all levels of an organization — should be encouraged to lead at all levels and ask themselves what they can do for the company. Each member of the workforce should feel empowered to see what needs to be done and take the initiative to effectively take the lead. As practice leaders, we must have the courage to lead by example. We need to identify and understand how to encourage our teams to be empowered to lead at each level. In this session, attendees will receive a framework for engaging their teams to encourage a culture of empowerment.
 
This 60-minute session will provide you with the knowledge to:
•     Discover what an empowered culture looks like
•     Apply leadership traits needed to encourage an empowered culture
•     Choose a framework to promote empowerment among all employees
 
Part III: A Balancing Act: Leading Teams in an Era of Burnout and Limited Resources
60 minutes
Available for:  ACMPE Credit: 1 | ACHE Credit (live only): 1 | CME Credit: 1 | CPE Credit (live only): 1.2 | CEU Credit: 1
Intermediate | Traditional
 
Burnout is reaching epidemic proportions in healthcare organizations across the country. As leaders, we are asked to guide our teams to undertake new challenges, to see more patients and to achieve higher quality scores. In working to transform our practices to meet the needs of new healthcare models and paradigms, we can’t simply do more of what we’ve always done. The way that we view our work, engage in our lives, and interact with ourselves and others must all change to meet the growing demands on our time and energy. Through this session, attendees will learn solid techniques to improve their own responses to the increased demands on themselves and on their teams. They will become familiar with both proactive and reactive activities to strengthen resolve and become better balanced as individuals and as leaders. They will be ready to change the culture of the work environment to one in which teams show up with candor, energy and engagement in the work they undertake. Leaders will leave the session empowered to balance their own lives and to lead their teams in doing the same. They will walk away with a toolkit and vocabulary that will enable their teams to move forward toward the transformation of healthcare.
 
This 60-minute session will provide you with the knowledge to:
  • Examine how burnout, engagement and balance can all grow in organizational cultures, depending on the focus held by leaders and team members
  • Diagram a series of simple techniques that can be put into action immediately to create balance in your professional and personal lives
  • Prepare a common language around self-awareness, candor and growth in the workplace
 
Part IV: Leading with Superior Communication from the C-Suite Level
60 minutes
Available for:  ACMPE Credit: 1 | ACHE Credit (live only): 1 | CME Credit: 1 | CPE Credit (live only): 1.2 | CEU Credit: 1
Intermediate | Traditional

Messages that C-suite executives communicate to staff can have an immediate impact on the practice. As an executive and leader, your communications count tenfold every time you relay information to peers and co-workers. This session explores the communication channels at the C-suite level and examines several proven techniques and approaches that achieve trust and improved work performance. Methods spanning one-on-ones to general staff meetings will be discussed. Transformational steps needed to ensure clear communication will also be explored as you shift from a management to an executive position. The goal is to relay your vision, establish boundaries and build bridges. Finally, we will discuss how to establish and convey your value and to best relay priorities that engage administrators and managers. Key factors will be identified that convey the most appropriate information shared at times most applicable with staff.
 
This 60-minute session will provide you with the knowledge to:
  • Outline the value and effect of superior communication from the C-suite
  • Analyze how C-suite executive staff members can be fully engaged with daily operations while protecting their calendars
  • Test the options, levels and depth of communication that are appropriate and respectful with administrators and general staff
 
Part V: Closing Session — Tools and Takeaways
15 minutes

Debra Wiggs, FACMPE, Founder, V2V Management Solutions, returns with a list of tools and takeaways you can implement in your practice and career as you take your first steps into transformational leadership.
Part I: Building the Transformational Leader’s Toolbox
 
Debra Wiggs

Debra Wiggs, FACMPE

Founder, V2V Management Solutions

When Deb began this career path in the late ’70s, she served as a medical assistant for a small family practice. Later, she transitioned to practice administration, helped establish a 45+ physician independent family practice and then moved into administering a public hospital district, where her initiatives stabilized the organization from a projected $750,000 deficit to a savings of more than $1 million in two years.
 
Throughout her career, Deb has played to her strengths as an agent of change, working in primary care as well as specialty clinics, hospital-owned practice networks and independent practices. She has excelled in interim management roles that empowered staff, providers, and management through clarity and accountability. Her workflow improvements move organizations toward innovative business strategies.
 
When asked what she does for a living, she replies, “I’m in the business of care delivery so doctors can be in the practice of medicine.”
 
Deb excels in change management roles that quickly push practices to success they never thought possible. Transformation, she believes, moves vision into action — an active process with a lot of heavy lifting and no time to stand still. In 2015, Deb joined forces with her longtime colleagues Michelle Wier, Irv Barnett and Nancy Babbitt to found Vision to Value (V2V) practice management consultants. 
 
Deb’s other great love is to educate others on what she has learned from her 40-year career, including serving as Board chair of MGMA. Deb regularly speaks to practice administrators and providers throughout the country. She considers her presentations and workshops as a way to “pay it forward,” helping transform the field of medical practice management as well as the individuals who lead this innovative profession.
 


 
Part II: Medical Staff Empowerment Through Transformational Leadership
 
Anthony J. Schirer

Anthony J. Schirer, MBA

Coach, Mentor, Subject Matter Expert, Executive Director, Cheyenne OBGYN

Anthony “Tony” Schirer is the executive director of Cheyenne OBGYN, located in Cheyenne, Wyo. A graduate of Wichita State University, Tony has a bachelor’s degree in business administration with an accounting emphasis. He has additional education in computer management and information systems. Tony also holds a master’s in business administration with an emphasis in leadership from Liberty University. He has been a healthcare executive for over 25 years. He is board certified with ACMPE and has been a member of MGMA since 1997. Tony has held various committee positions with national and state chapters of MGMA.


 
Part III: A Balancing Act: Leading Teams in an Era of Burnout and Limited Resources
 
Katie Lawrence

Katie Lawrence, MHA, CMPE

Director, Ambulatory Integration and Optimization, Prisma Health

For more than 10 years, Katie has worked for Prisma Health (GHS), the largest health system in South Carolina. She spent most of this tenure in the departments of medicine and family medicine with practice management and oversight responsibilities, working with more than 200 providers across nearly 40 sites.

Katie currently is director of ambulatory optimization and integration at Prisma Health. She works with 160+ practice sites to lead initiatives that impact 1,400+ providers. Her efforts are focused on improving all aspects of the Quadruple Aim across the multispecialty physician practice group. Katie has implemented innovative practice models, worked to improve ambulatory quality metrics and led various initiatives to optimize Prisma Health’s use of the EHR. She works with teams across the state to continue to improve patient experience; to generate efficiencies for physicians, APPs and team members; and to create sustainable, patient-centric growth in the ambulatory environment. 

Katie holds an undergraduate degree in economics and Spanish from Furman University and a master’s in health administration from the Medical University of South Carolina. Katie is a Certified Medical Practice Executive through ACMPE. Her passion is simple: to partner with healthcare leaders to create organizations where team members flourish and where patients’ expectations are exceeded.


 
Part IV: Leading with Superior Communication from the C-Suite Level
 
Susan Childs

Susan Childs, FACMPE

Founder, Evolution Healthcare Consulting

Susan Childs is the founder of Evolution Healthcare Consulting and a board-certified Fellow of ACMPE. Susan offers trusted professionalism and proven approaches that help practices thrive. Her experiences cover operations, personnel role definition, revenue cycle, front desk collections, customer service training, physician wellness and change management, and new practice setup. Susan has authored and presented for numerous organizations, including MGMA, AAP, ACC, AAOE, AOA, Greenbranch Publishing and the American Medical Association. She has served as a local and national leader with MGMA, including chair of ACMPE Advancement. Her goal is compassionate and accessible care while recognizing the impactful value of each staff member and physician’s services.


 
You will receive informational emails with log-in instructions, handout materials and the recordings.
 
Technical requirements  
View the technical requirements page for mobile device information as well as operating system, browser and software requirements.
 
On-Demand Refund Policy
On-demand programs are available for one full year from the purchase date, unless otherwise specified. Registration and exam fees will not be refunded for this program unless approved by the program manager.
 
On-Demand Cancellation Policy
If for any reason MGMA must cancel this on-demand program prior to the expected expiration date, MGMA will notify participants by email of the cancellation no less than five business days prior to the cancellation. Full refunds will be processed within 90 days of the cancellation. Registration and exam fees cannot be refunded if the program or exam has been started or completed.
 
Contact the MGMA Service Center for cancellations or refunds:
 

Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.com
 
Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this seminar.
 
 
ARTICLES
Aligning Leadership Practices, Principles and Values to Advance Effective Teams
Susan R. Morris, BSN
 
Healthcare leaders on communicating effectively with other C-suite executives
Kelly Gooch, Becker's Hospital Review
 
Insider: Katie Lawrence on improving patient access
Katie Lawrence, MHA, CMPE
 
Leadership development may be linked to reduced burnout rates
Sara Berg, American Medical Association
 
Transformational Leadership and Evidence-Based Management
Institute of Medicine (US) Committee on the Work Environment for Nurses and Patient Safety
 
Your patient has something to say: Taking customer service insights from the patient’s perspective
Susan Childs, FACMPE
 
PODCASTS
How to optimize personal and team growth
Tracy Spears
 
Leadership keys to overcoming toxic cultures in a medical practice
Debra Wiggs, FACMPE
 
Leading the charge on better patient engagement
Susan Childs, FACMPE
 
Insights: Thought leadership to cure medical practice burnout
Debra Wiggs, Anthony Schirer, Melissa Phillippi, Dr. Phillip Brown, Paul J. Long, Erica Betz, Ken Hertz, Chris Harrop
 
MGMA STAT
What do you consider the most important leadership quality?
 

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