Practice excellence is possible, and the Medical Practice Excellence: Pathways Conference pairs your potential with the right mix of experts, insights and perspectives to elevate your organization.
Our premier main stage events:
General Session 1 - Resilient Leadership: The Role of Well-Being in Individual and Organizational Performance
Intermediate | Traditional | Application
Laurie K. Baedke, MHA, FACHE, FACMPE, Director of Healthcare Leadership Programs Creighton University.
Laurie Baedke is a faculty member and Director of Healthcare Leadership Programs at Creighton University.
A well-regarded speaker and author with broad experience building companies, and leading organizational change, Laurie has specific expertise in healthcare management, emotional intelligence, and strengths based leadership. She is an active mentor and advisor to senior executives, physician leaders, early careerists, and entrepreneurs. And she hosts the weekly podcast, The Growth Edge Leadership Podcast.
Laurie holds a bachelor’s degree in human services and business administration and a master’s degree in healthcare administration. At age 26, she became the youngest individual to achieve board certification as a Fellow of the American College of Healthcare Executives (ACHE), and is also a board certified Fellow of the American College of Medical Practice Executives. Laurie has been certified by The Gallup Organization as a Strengths Performance Coach since 2006.
Laurie is the recipient of numerous awards. Professionally, she has served on four national committees for ACHE, and is a current member of the ACHE of Nebraska and Western Iowa Chapter board of directors. She also serves a variety of civic and community organizations, including current appointments on the Omaha Bridges Out of Poverty Board of Directors Executive Committee and the Leadership Omaha Curriculum Committee.
Laurie holds dual faculty appointments at Creighton University’s Heider College of Business and School of Medicine, where she serves as director of the Executive MBA in Healthcare Management program.
Her first book, titled The Emerging Healthcare Leader: A Field Guide, was published by ACHE’s Health Administration Press in 2015. She contributed a chapter; The Clinician Entrepreneur, to a book published by Oxford Press in April, 2017 titled The Handbook of Private Practice. And, most recently, a second edition of her book, The Emerging Healthcare Leader: A Field Guide, was published ACHE’s Health Administration Press in March, 2018.
Laurie lives just outside of Omaha, Nebraska with her husband and two children.
When adversity or crisis strikes, and it inevitably will, the exposure to individual leaders, our organizations, and the communities we serve is high. Healthcare is replete with disruption, and occasionally specific challenges arise that stress our processes and systems even more than usual. When we experience disruption, our innate individual and organizational tendency is to “return to normal.” But progressive, high performing organizations leverage disruption for growth and progress. This session will deliver practical and actionable content to equip leaders to apply the principles of resilience to increase adaptive capacity, and steward themselves and their organizations more effectively.
This session will provide you with the knowledge to:
- Apply tools and resources to increase your resilience, adaptability, and leadership response in times of adversity.
- Produce an action plan to apply learnings in order to achieve meaningful performance outcomes, both individually and organizationally.
- Discover their personal purpose to develop an action plan to deploy it in their day-to-day leadership.
General Session 2 - Rising From the Ashes Into a World-Class Medical Practice
Intermediate | Traditional | Application
Jake Poore, Speaker, President and Chief Experience Officer, Integrated Loyalty Systems
Jake Poore is a culture change engineer and patient experience expert. Attendees love his presentations because he shares proven, pragmatic, how-to blueprints filled with practical examples brought to life by Jaske’s exceptional storytelling.
He is President and Chief Experience Officer of Integrated Loyalty Systems (ILS), and for the past 19 years, he and his team have been on a mission to humanize healthcare. He enjoys sharing best practices and lessons learned, but his true gift is getting his audience to become the architects and owners to their own change.
A former Disney leader, Jake helped launch many new businesses, including the world-renowned corporate training center: The Disney Institute. He has worked with thousands of healthcare professionals worldwide and shares those lessons in his book, “99 Lessons Learned from Disney To Improve the Patient Experience.”
The pandemic has changed us forever, and 2021 is our year to refresh, refocus, and rebuild. There is no going back and there will be no return to normal. COVID-19 has forced us to redesign our thinking, patient access, operations, communications, and how we treat our people. But even amongst the worse turmoil, it has served as a catalyst for us to create safer, more efficient and more patient-centered experiences. Now, more than ever, there is enormous potential to extend the care beyond the walls of your practice so patients feel they are continually cared for... by integrating digital and human touches that build their loyalty and earn us the right to be their trusted healthcare partner. For caregivers, COVID-19 taught us that caring for the caregivers is as important as caring for patients. We learned we can not do it without them! Go with Jake Poore as he explores specific tools that arm and empower every care team member to deliver on the organization's promise, especially during a world-wide crisis.
This session will provide with the knowledge to:
- Outline the new Care Delivery Playbook and innovative approaches used to build trust and deliver compassion while also treating the disease.
- Apply elements for improving communication and caring for the caregiver.
- Discover the value of building an explicit culture and processes needed to become a learning organization, so you will be prepared for future events.