Schedule

Presenters: Megan Finnel, CMP, director, meetings and conferences, MGMA
Craig Wiberg MLS, MBA, senior editor, industry content, MGMA
Victoria Fanning, CMP, DES, senior manager, online event production, MGMA
Danielle Guillen, CMP, senior manager, meetings and conferences, MGMA


Learn about how to create the best experience for you and your organization. Hear about cutting-edge educational content that dozens of industry thought leaders will be offering, and learn how to identify and optimize networking opportunities and interactions with valuable partners. You’ll also learn how to use the many features the virtual convention center offers, and we’ll take you on a tour of the environment.
 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Operational Excellence
Traditional | Basic | Comprehension 

Speaker: Rich Miller, chief strategy officer, QGenda 

As we move through the recovery stages of the pandemic, healthcare organizations and practices are overhauling technology and processes to accommodate COVID-19 safety protocols and return to more typical operating levels. They are having to make quick adjustments, such as balancing a new combination of telemedicine visits and in-person visits or transitioning to touch-free workflows. These critical guidelines and policy changes are impacting patient flow.  Without the right technology and visibility, these changes can negatively impact patient access and throughput. To solve these challenges, healthcare organizations and practices are implementing new solutions to effectively adapt and manage capacity, while keeping patients and providers safe and happy.  Effective capacity management begins with immediate and centralized visibility into provider and room schedules. Join us to learn how healthcare organizations and practices are using advanced scheduling technology to optimize resources, manage capacity, and ensure a quick and smooth transition to new policies and processes. 

This session will provide you with the knowledge to:

• Discuss how new COVID-19 protocols are impacting capacity 
• Explain why centralized, digital provider & room scheduling is critical for effective capacity management
• Identify how to use intelligent provider & room scheduling technology to optimize resources and maximize capacity, revenue, and patient access 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content Area: Successful Leadership Strategies 
Traditional | Intermediate | Application 

Speakers: Aimee Greeter, MPH, FACHE, senior vice president, Coker Group
Alan Vierling, DNP, RN, NEA-BC, FABC, senior vice president, Sparrow Hospital

The odds are likely that your organization will face some sort of calamitous event within the next three years. Whether that crisis makes national headlines, internal turmoil in an organization can create a lack of confidence in management, decrease productivity and ultimately affect the bottom line. Leaders play a key role during times of crisis, reminding employees of the organization’s goals and values, and providing a stabilizing voice to calm the waters after the boat has been rocked. Leadership in times of crisis is very different than during normal day-to-day operations. This session will instruct upper-level management on key strategies to managing complex and stressful situations, and how best to pick up the pieces in a way that guarantees future stability and success moving forward. 

This session will provide you with the knowledge to: 

• Discover effective methods that create an atmosphere of psychological safety within your organization 
• Use the Stabilize, Mobilize and Capitalize (SMC) approach to consider, contain and de-escalate crises as they arise 
• Apply the key components of a crisis communication plan, differentiated between environmental, financial and clinical crises 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content Area: Government Affairs 
Basic | Traditional | Comprehensive

Speakers: Drew Voytal, MPA,  associate director, government affairs, MGMA 
Matt Devino, MPH, associate director, government affairs, MGMA

In this session, representatives from MGMA Government Affairs will provide an update on the latest COVID-19 policy developments impacting medical practice operations. The speakers will discuss up-to-the-minute legislative happenings, post-election policy outlook, as well as key regulatory changes on telehealth, quality reporting, and more.   
 
This session will provide you with the knowledge to:

• Identify key regulatory proposals 
• Discuss legislative issues impacting medical groups 
• Describe MGMA advocacy initiatives 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content Area: Financial Mastery
Traditional | Intermediate | Analysis 

Speaker: Colin Carr, chief executive officer, Carr Healthcare Realty

As COVID has disrupted nearly every medical practice in the country, it has also impacted how practices approach their real estate.  Real estate is the second-highest expense behind payroll for most medical practices, which makes capitalizing on every transaction of the utmost importance. Now more than ever, it is paramount that you fully understand your medical real estate options, and to build strategies to take advantage of opportunities available to you. Join this session to discuss how COVID is impacting the medical real estate market and what that means for your practice.  

This session will provide you with the knowledge to:  

• Examine the current medical real estate market. 
• Prepare strategies to renegotiate your lease 
• Outline considerations for purchasing office space 

Sponsored by Updox

Content area: Transforming Patient Care

Speaker: Cathy Kuhn, PharmD, BCACP, FAPhA, director, strategy consulting, Updox

Practicing healthcare in a post-COVID environment includes implementing a full virtual care strategy that is not only cost-effective and resource-efficient, but also improves the patient experience both inside and out of the practice. Join this interactive session to learn strategies to be more productive, engage better with patients and run a more profitable practice using virtual care, both now and post-COVID-19.  

Goals for this session: 

• Identify key components of a virtual care strategy
• Explain how practices can use in- and out-of-office experiences to create a true virtual care environment 

Sponsored by United Healthcare 

Content area: Transforming Patient Care

Speaker: Catherine Fought, strategic director, product strategy, United Healthcare 
Tom Strickland, director, business development, Dr.First Inc

Over the years, the health care industry has become increasingly complicated. Systems don't communicate, coordination is difficult, and processes are often inefficient. At UnitedHealthcare, we want to help change this. We're looking to drive innovation through interoperability solutions that make it easier for providers to help their patients.  

Join us in an interactive SPARK session to talk about the easily integrable solutions we're developing to make it simpler for providers to make more informed care decisions.  

Goals for this session:

• Discover how to access patient-specific data right within your EMR at the time of care to simplify decision-making with Point of Care Assist
• Discuss how health care solutions integrated into the workflow can improve patient experience and outcomes

Sponsored by ABILITY Network 

Content Area: Financial Mastery  

Speakers:  Dawn Lunde, senior director, ABILITY Network 
Kem Tolliver, BS, CMPE, CPC, CMOM, president, Medical Revenue Cycle Specialists LLC 

You've likely had to adjust your patient check-in process or provide curbside services. With patients calling ahead, making telehealth appointments or waiting in their cars for in-person appointments. Payments and billing have likewise required fast changes to protect patients and staff. This interactive session will discuss how the right technology can help enhance revenue, streamline patient interactions and improve patient and staff safety. 
 
Goals for this Session:  

• Identify processes that can keep patients and staff safe while capturing more revenue
• Describe how a centralized approach to payment processing can unburden billing staff and enhance billing efficiency

Sponsored by Greenway Health 

Content Area: Financial Mastery  

Speaker: Stephanie Brookings, manager, revenue services, Greenway Health  
Laura Werner, manager, product marketing, Greenway Health

Adapting to the COVID-19 public health crisis has been the most significant challenge for U.S. healthcare providers in recent history. Join us for a discussion on how current changes impact the revenue cycle and how you can maintain business continuity and ensure cash flow stability.  

Goals for this Session:  

• Describe how recent industry changes impact the revenue cycle 
• Explain best practices for maintaining healthy accounts receivable and share challenges and engage with peers for advice and solutions 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content Area: Government Regulations and Payment Programs  
Intermediate | Analysis | Traditional

Speaker: Jaci Kipreos, CPC, CPMA, CDEO, CEMC, COC, CPCI, president, Practice Integrity, LLC  

Top reasons for denied claims indicate, without a doubt, that documentation is key to a paid claim. The reasons appear to be the same no matter the specialty, the size of the practice or the geographic location. There are fundamental documentation concepts that are always required. There are also those documentation areas that may seem minor and those are the ones that cannot be resubmitted due to lack of documentation. This session we will review some of the most common and some of the unique documentation pitfalls that affect surgery and patient visits.  

This session will provide you with the knowledge to: 

• Breakdown examples of documentation as to how a few words can make a huge impact when defending a claim  
• Outline new E/M challenges before applying the new guidelines  
• Prepare an audit plan that will locate these problems and provide education 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content Area: Successful Leadership Strategies 
Interactive | Advanced | Evaluation 

Speakers: Ronald Menaker, CPA, MBA, EdD, FACMPE, administrator, Mayo Clinic 
Michael O'Connell, MHA, FACHE, FACMPE, senior vice president, operations, Stanford Health Care 
 
Through an interactive, roundtable discussion in this 50-minute concurrent session, two medical practice executives from medical groups in U.S. News and World Report’s top hospitals will share the dynamic aspects of leading yourself through learning, leading others through relationship building, leading the organization by achieving excellence, and creating a work-life balance. They will explore how the Body of Knowledge for Medical Practice Management can be applied to lead teams through change to achieve desired outcomes. Attendees will connect with various tools to help the medical practice executive achieve one's personal goals and the medical practice to achieve its operational goals. The audience will be able to better understand how we learn new concepts and ideas, how to better navigate through complex problems and solutions, and what tools can be used to achieve desired outcomes.  

This session will provide you with the knowledge to: 

• Determine new leadership approaches to achieve desired outcomes in the medical practice 
• Justify the value of leading through change with character and integrity by developing one's self, developing the team, and approaching challenges with confidence and optimism 
• Establish at least one new leadership tool that creates positive change in one's medical practice 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content Area: Financial Mastery 
Traditional | Intermediate | Application 

Speaker: Carol Wanke, vice president, post acute revenue cycle and managed care operations, Sharp HealthCare 

Improving revenue cycle productivity is challenging, and organizations need a way to combat staff turnover. The lack of real-time insight into performance not only affects employees, but also their quality of work. Organizations need new ways to motivate, engage and reward their staff. This session will outline how the speaker’s organization added elements of game-play to create a fun, competitive, high-energy environment that facilitates performance transparency and drives better revenue cycle outcomes. Attendees will learn how gamifying their revenue cycle task workflow can greatly increase staff satisfaction, productivity and work quality. 

This session will provide you with the knowledge to: 

• Discover the role of real-time feedback and the value of friendly competition in boosting productivity 
• Illustrate how to implement game-play and the effect it has on staff morale and results 
• Demonstrate how the revenue cycle task workflow increases staff satisfaction, productivity and work quality 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content Area: Transforming Patient Care 
Traditional | Intermediate | Analysis 

Speakers: Duane Pearson, MD, medical director, ECHO Colorado, and associate professor of medicine - rheumatology, University of Colorado School of Medicine
Matt Thompson, MBA, operations administrator, University of Colorado School of Medicine
 
Referrals to specialists have doubled in recent years. New, innovative models of care delivery and payment are needed to ensure high-quality, high-value care for patients. Project CORE uses tools embedded in the EHR, known as enhanced referrals and eConsults, that provide point-of-care decision support. eConsults are used to increase patients access to specialty care services and advance the care of specific patients without a face-to-face visit. This session will outline how Project CORE improves patient access; gives primary care providers (PCPs) timely access to specialty input and improved continuity of care; and improves specialists’ ability to focus on higher-acuity patients. This session will introduce a workflow that aims to improve quality of care and the patient experience and illustrate how this project can improve access and increase both patient and provider satisfaction.  

This session will provide you with the knowledge to: 

• Distinguish the value of eConsults and enhanced referrals to patients, pcps, specialists, health system leaders and payers 
• Outline keys to successful implementation of clinical innovations 
• Point out the return on investment in both a fee-for-service (volume-based care) and value-based care models 

Sponsored by: ARHQ

Instructor: Daniel Williams, MBA, MSEM, senior editor, MGMA

AHRQ advances excellence in healthcare and that commitment starts with professionals like you. Settle in for fifteen minutes of Zen with ARHQ, the perfect place to quiet your mind, reset your intentions and refocus your energy.  
 

Sponsored by: rater8

Instructor: Evan Steele, chief executive officer and Excel guru, rater8

Join rater8, CEO and excel guru, Evan Steele for this fun and interactive session. Come closest to guessing the weight of the rater8 pumpkin and gourd and win $100! Walk out of this quick break refreshed and armed with top Excel tips for enhancing your productivity!  

Sponsored by:  CareCloud 

Instructor: Kristin Wrinkle, certified yoga instructor, NASM certified personal trainer; corrective exercise specialist

Relax and take a breather with yogi, Kristin Wrinkle. CareCloud will be hosting a LIVE and interactive session for those of you who need a moment to stretch, breathe and focus on your wellness. Healthcare is a demanding profession, and you spend most of your time stressing over the wellbeing of others. Allow yourself a break, join CareCloud for a Brain Break with a real-life, certified yoga instructor for your moment of peace. 
 

Sponsored by: Audi

Driver: YOUR NAME HERE!  

Join us for a test drive! This interactive and fun break will put you on the road – the rest is up to you!  Grab your cell phone and get it ready so you can video record your face.  As you drive down the road, you are the car. Send us your fabulous recording for the conference drive along and be entered to win some great MGMA and Audi Swag.  Now, start your engine ---  GO! 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content Area: Operational Excellence 
Traditional | Intermediate | Analysis 

Speaker: Matt W. Lambert, MD, chief medical officer, Curation Health
Anthony Healy, MD, medical director, AdventHealth  
 
As providers navigate the journey to value-based care, they face new expectations related to risk-based contracts. Two massive hurdles are the need to drive more accurate and efficient clinical documentation to support Hierarchical Condition Category (HCC) capture and to reduce provider administrative burdens. To achieve these goals, physician groups must take a new approach to driving more comprehensive and less burdensome clinical documentation that accurately reflects the acuity and clinical status of the patient. During this session, the speaker will share lessons learned in the journey to enable technology and reimagine CDI capabilities as part of his organization’s risk and quality programs, as well as results on improving RAF capture per claim, new conditions found, improved degree of condition specificity and condition recapture rate increase.   

This session will provide you with the knowledge to:  

• Breakdown opportunities to make clinical documentation improvement less burdensome and time intensive despite value-based demands 
• Gather specifics on how to improve risk adjustment and quality performance with an A.I.-infused clinical documentation improvement (CDI) program 
• Diagram best practices for rolling out a point-of-care approach to CDI  

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content Area: Successful Leadership Strategies  
Traditional | Basic | Comprehension 
  
Speaker: Jessica Ellis-Wilson, CMPE, principal, Practical Management Consulting 
 
Recent events have put the spotlight on some of the nation's most entrenched societal divides. These events have resurfaced the concepts of implicit bias, unconscious bias and anti-bias. Attend this session to learn what biases are, how they come to be, how they have allowed us to achieve remarkable cognitive advancement, and ultimately how they cause unconscious discrimination. The best leaders are aware of their own biases and must have strategies to neutralize any disparities our biases to ensure an inclusive culture for staff, providers, and patients. 

This session will provide you with the knowledge to:  

• Explain the concepts of conscious and unconscious biases
• Describe how implicit bias manifests in the world around us and how it upholds and entrenches institutionalized and systemic bias
• Identify strategies to test for and confront implicit bias

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Operational Excellence  
Traditional | Intermediate | Analysis

Speakers: Adrienne Lloyd, MHA, FACHE, chief administrative officer, ophthalmology, Duke University Medical Center; independent consultant, MGMA

Given the constraints that practices are currently facing in trying to maximize their patient access and volumes while adhering to social distancing and enhanced cleaning procedures, it is more important than ever to understand how space and resources are utilized across the entire practice.  This session will address how to use the principles of 5S, spaghetti mapping, waste walks and standard work to optimize your space. 5S provides the framework to build a practice that delivers a consistent experience for patients, maximizes space and fixed resources utilization and quickly adapts processes to the ever-changing environments.  By implementing these strategies, practices can not only improve their current operations and flow but identify key areas for standardization and margin improvements well into the future.  

This session will provide you with the knowledge to:  

• Use waste walks and spaghetti mapping to optimize patient, staff and resource flow 
• Apply standard work to hard-wire for consistent outcomes, important for both safety and efficiency
• Manage a 5S event optimize and standardize supply, exam and procedural spaces

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Sponsored by HSG

Content Area: Financial Mastery
Traditional | Intermediate | Analysis 

Speakers: Travis Ansel, MBA, managing partner, HSG
Eric Andreoli, MBA, director, HSG 

Many challenges have emerged with the growth of physician employment by health systems. Due to mismatches in supply and demand, inadequate management infrastructure and the willingness of hospitals to invest capital in practices, losses on employed physician networks have steadily risen, to the point of beginning to threaten hospital bottom lines. Most health systems still don’t have a sophisticated understanding of the root causes of the losses within their networks, which is the first step required for taking action. In this session, attendees will discover how benchmarking can reveal several factors that could be improved to mitigate those losses. 

This session will provide you with the knowledge to:  

• Break down the factors contributing to subsidies for employed provider networks 
• Prepare an appropriate subsidy target based on benchmark data 
• Outline a prioritized performance improvement plan 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content Area: Strategic Decisions 
Traditional | Intermediate | Analysis 

Speakers: Keith Fernandez, MD, chief clinical officer, Privia Health
Maureen Clancy, MBA, FACHE, CPC, senior vice president, operations, Privia Health 

The accelerating growth of value-based financial and quality performance contracts has put the independent private practice of medicine at risk because of the massive administrative burden and significant financial investment in tools that often do not work as advertised. The contracts are a mix of fee-for-service medicine with a potential to earn what is usually a small financial benefit. Population health, actuarial and contracting expertise, data and analytics, and technology that puts information at the point of care is expensive and often out of the reach of small practices. This session will explore how technology, information at the point of care and robust physician engagement and governance can make managing these complex issues in small practices possible. Attendees will learn strategies and tactics, gleaned from several years of successful participation in the MSSP program, to form an action plan for adapting to this new normal. 

This session will provide you with the knowledge to: 

• Discover comprehensive population health analytics that help prepare patient treatment plans/reports to close care gaps 
• Use technology to produce seamless processes to share information at the point of care 
• Employ a robust physician engagement and governance model 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content Area: Operational Excellence 
Traditional| Intermediate | Analysis 

Speakers: Zachary Hartsell, PA-C, DHA, principal, APP workforce practice, SullivanCotter 
Amy Noecker, MEd, Principal, APP workforce practice, SullivanCotter 
 
With a continued physician shortage and an ever-increasing population of patients, access to providers remains a critical concern. Advanced practice provider (APPs), including physician assistants, nurse practitioners and other clinicians, can help address this need by transforming care delivery and achieving key organizational goals in the shift to value-based health care. Building the case for change within your organization is critical, and understanding how to best integrate, optimize and engage this important workforce can provide a substantial return on investment. In this session, the speakers will provide strategies to optimize APPs and redesign care models to help promote high-performing provider teams; approaches for maximizing APP utilization and top of license practice; structural and cultural changes necessary to successfully integrate APPs as impactful members of the care delivery team; and key components of a comprehensive APP workforce strategy, including compensation models, alignment to physician pay programs, recruitment and engagement, leadership structures, productivity and work expectations. 

This session will provide you with the knowledge to: 

• Examine national trends and data regarding advanced practice provider utilization to measure and assess return on investment  
• Analyze how organizations can develop workforce strategies and structures to support successful APP integration and optimization 
• Outline how APPs can help achieve key organizational goals in a value-based environment 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 Content 

Content Area: Successful Leadership Strategies 
Interactive | Intermediate | Analysis 
 
Speakers: Stephen A. McMillen, MHA, senior manager, ECG Management Consultants
Brian Bacak, M.D., FAAFP, associate vice chair, clinical affairs - Department of Family Medicine; medical director, UC Health Patient Line, University of Colorado Denver School of Medicine

Patients are becoming savvier about how they access care, and providers are heightening their focus to meet those expectations. To avoid patient access initiatives being perceived as a threat by physicians, organizations must implement strong leadership support and change management processes to be successful. This session will explore a case study of the University of Colorado Health’s contact center implementation and the role of the physician access leader as examples to how to structure leadership in support of a patient access initiative. The session will demonstrate how this foundational structure build a rapid response mechanism to the COVID-19 pandemic.  Attendees will consider change management tactics based on organizational culture, as well as communication tactics from other organizations to determine how best leadership can support efforts to improve patient access. 

This session will provide you with the knowledge to: 

• Outline leadership’s role to play in the implementation of patient access improvement initiatives 
• Point out the characteristics of effective physician and administrative access leaders and how these characteristics play a role in access initiatives 
• Analyze communication and change management strategies that account for an organization's culture 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 Content 

Content Area: Strategic Decisions  
Traditional | Intermediate | Analysis  

Speakers:Timothy Irvine, MD, practice physician, IKP Family Medicine; board member, Renaissance Physicians IPA
Joseph Nicholson, DO, chief medical officer, CareAllies
Francisco Gonzaba, MHA, FACMPE, executive director, business operations, Gonzaba Medical Group
William Gonzaba, MD, MBA, chief medical director, Gonzaba Medical Group  

Join this fast-paced session to hear two different case studies and their journeys to delivering value-based care.  The first half will be Timothy Irvine, MD, and Joseph Nicolson, CO, to share their story on “Building Risk-Based Agreements to Improve Quality Outcomes.” They will showcase examples of how physician practices have effectively developed strategies to improve collaboration and increase data sharing as part of their risk-based agreements while supporting improved outcomes for patient populations most impacted by challenges related to SDoH. The speakers will identify compelling reasons to advocate for risk-based contract implementations and highlight ways to improve data sharing so that practices can better understand how to improve population health outcomes.  The second half of this session will highlight the Gonzaba Medical Group’s case study,  “Retaining Independence Through the Delivery of Value-based Care.” It will highlight how their group with 750 employees and 8 locations came to the decision to participate in fully capitated contracts and Medicare Advantage and how that decision has lead them to thrive as an independent practice.  A question and answer session will follow the presentation. 

This session will provide you with the knowledge to:  

• Analyze systems and processes that help manage the continuum of care and control costs  
• Outline the role culture, and buy-in plays in the delivery of value based-care  
• Examine how physicians can advocate for risk-based contract implementation 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Operational Excellence  
Traditional | Basic | Analysis 

Speakers: Cathy Kuhn, PharmD, BCACP, FAPhA, director, strategy consulting, Updox
Andi Hila, director, product management, Updox 

The pandemic has forever changed the way healthcare is delivered. Even after the ease of restrictions and reopening of businesses and schools, healthcare won’t return to business as usual.  One thing we know for sure, a new precedent for healthcare has emerged. As we look ahead, healthcare will continue to transform at a rapid pace. Join us as we take a glimpse into the future and highlight five predictions for the immediate future and how these changes will impact the future of revenue growth for your practice. Hear firsthand from our panelists of healthcare leaders as they discuss how they were able to implement technology quickly to deliver patient care and maintain revenue.  

This session will provide you with the knowledge to:  

• Review the existing evidence calling for practice transformation  
• Identify opportunities to transform your practice with technology  
• Discuss how a virtual strategy leads to long-term revenue for practices 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Successful Leadership Strategies  
Interactive | Intermediate | Analysis  

Speaker: Katie Lawrence, MHA, CMPE, director, ambulatory optimization and integration, Prisma Health  

When asked to describe the health care environment, perhaps no word appears more frequently in replies than “changing.” Shifting payer landscapes, increased consumerism, growing importance of quality metrics, mergers, acquisitions, and even industry disruptors from entities that have barely dabbled in health care in the past all have an impact. And, all that before we had a global pandemic, impacting nearly every aspect of health care delivery. Leaders in health care are facing a world that is anything but the status quo. This session will examine how leaders can address change in their organizations to become more successful in engaging team members, physicians, and other stakeholders. Leadership begins with self, and participants will first learn how to identify their reactions to changes and how to authentically accept those reactions while understanding that others may not view the same change in the same way. Attendees will be exposed to several strategies for interacting with team members, physicians, and others who are experiencing those stages of change reaction and will walk away with a tool-kit for change leadership.  

This session will provide you with the knowledge to:  

• Outline leadership responsibilities during times of organizational change 
• Examine team member perspectives (positive and negative) related to change 
• Analyze techniques for communicating change and helping team members adapt to new initiatives and workflows 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Transforming Patient Care 
Traditional | Intermediate | Analysis 

Speakers: Craig Degarmo, MHA, MBA, vice president, medical group, Penn State Health 
Leslie Jebson, MHA, FACHE, FACMPE, executive director, clinical strategy, Texas A&M Health 

CMS and commercial payers continue to make pricing transparency and value-based care initiatives top strategic priorities. The result is the introduction of active price comparisons for covered clinical services. Price disparities have resulted in the active re-routing of patients both out of state and abroad. With payers seeking to further contain costs and patients seeking to balance out-of-pocket costs with quality, clarity in pricing is introducing dynamic market shifts. This interactive session will offer timely price shopping examples and review market-specific trends. Attendees will hear thoughtful insights regarding how to best position your medical practice and proactively engage the price-value industry movement. 

This session will provide you with the knowledge to: 

• Examine the growing pricing transparency movement for elective, insured medical services 
• Analyze local market penetration and opportunities for securing or retaining market success 
• Outline specific clinical service offerings that may be further leveraged to payers and patients alike 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Financial Mastery 
Traditional | Intermediate | Analysis 

Speakers: Doral Jacobsen, chief executive officer, Prosper Beyond, VBC Inc; independent consultant, MGMA
Aaron Cohen, principal and healthcare co-practice leader, Citrin Cooperman 

If your practice serves traditional Medicare patients, then you're participating in the Quality Payment Program (QPP), either on the Merit-based Incentive Payment System (MIPS) track or in an alternative payment model (APM). Of the four categories of MIPS affecting reimbursement, cost is the least understood — and it may represent 30% of a practice’s future MIPS score. Administrators and clinicians need an understanding of total cost of care to build a strategy to actively manage healthcare costs. This session will define total cost of care, including total per-capita cost, Medicare spend per beneficiary and relevant episode-based measures. The speakers will provide examples of data sets, including instructions on how to access and/or request such data. They will provide examples of how practices can interpret and apply this data to managing costs reducing healthcare expenditures and using this information to inform key activities, including mergers and acquisitions/strategic partnerships, payer contracting, network alignment, physician compensation methodology. 

This session will provide you with the knowledge to: 

• Outline components of total cost of care and the sources of this data 
• Organize resources and strategies that help manage healthcare costs 
• Breakdown total cost of care data for use in mergers and acquisitions/strategic partnerships, payer contract negotiations, physician compensation methodology and recruiting 

Sponsored by ARHQ  

Instructor: Daniel Williams, MBA, MSEM, senior editor, MGMA

AHRQ advances excellence in healthcare and that commitment starts with professionals like you. Settle in for fifteen minutes of Zen with ARHQ, the perfect place to quiet your mind, reset your intentions and refocus your energy.  

Sponsored by rater8

Instructor: Evan Steele, chief executive officer and Excel guru, rater8

Join rater8, CEO and excel guru, Evan Steele for this fun and interactive session. Come closest to guessing the weight of the rater8 pumpkin and gourd and win $100! Walk out of this quick break refreshed and armed with top Excel tips for enhancing your productivity!  

Sponsored by CareCloud 

Instructor: Kristin Wrinkle, certified yoga instructor, NASM certified personal trainer; corrective exercise specialist  

Relax and take a breather with yogi, Kristin Wrinkle. CareCloud will be hosting a LIVE and interactive session for those of you who need a moment to stretch, breathe and focus on your wellness. Healthcare is a demanding profession, and you spend most of your time stressing over the wellbeing of others. Allow yourself a break, join CareCloud for a Brain Break with a real-life, certified yoga instructor for your moment of peace. 

Sponsored by Audi 

Driver: YOUR NAME HERE!  

Join us for a test drive! This interactive and fun break will put you on the road – the rest is up to you!  Grab your cell phone and get it ready so you can video record your face.  As you drive down the road, you are the car. Send us your fabulous recording for the conference drive along and be entered to win some great MGMA and Audi Swag.  Now, start your engine ---  GO! 

 

Sponsored by NextGen

Content area: Transforming Patient Care

Speakers: Betty Rabinowitz, MD, FACP, chief medical officer, NextGen Healthcare 
Martin Lustick, MD, senior vice president, NextGen Healthcare 
Graham Brown, MPH, senior vice president, NextGen Healthcare 

Patient engagement has become a central theme in the U.S. healthcare conversation, and the COVID-19 pandemic has further accelerated this trend. This interactive session will discuss what patient engagement really is as-well-as address the challenges and solutions practices should be aware of when creating a comprehensive patient engagement strategy.  

Goals for this Session:  

• Describe the key elements of a patient engagement strategy  
• Review your organization's strategy

Sponsored by Phreesia

Content area: Operational Excellence 

Speakers: Navin Jain, MHA, RHIA, chief information officer, Cookeville Medical Clinic
Cori Beard, practice manager, Child & Family Development

As healthcare organizations navigate the seismic changes brought on by the COVID-19 pandemic, they're looking for ways to ensure that the in-person care they deliver is safe for patients and staff. A key component of these efforts is reducing exposure during the intake process. Join this interactive session to discuss how practices are using technology to support a range of flexible, contactless intake workflows, including patients checking in at home, from their cars and during drive-through testing.

Goals for this Session:

• Identify the benefits of contactless intake, including capturing demographics, verifying insurance, gathering consents and collecting payments
• Discuss how intake workflows can help prepare medical groups for future pandemics and other crises

Sponsored by Humana

Content Area: Transforming Patient Care 

Speakers: Emily Major, MPH, strategy lead, population health, Humana
Kathleen Emdee, MBA, PMP, senior professional, population health, Humana
Amit Parulekar, MS, MBA, associate director, Humana 

SHARP, an umbrella term for Social Health Access Referral Platforms, utilizes a feedback loop to bridge the information gap and develop a better understanding of social service utilization at a community level. Join this interactive session to discuss how integrating and sharing data between providers, payers, community-based organizations and patients allows for improved care of the total health of patients.  
 
Goals for this session:  

• Identify the existing information gap between the standard healthcare environment – providers, payers, hospitals, etc. – and the broader social health ecosystem
• Discuss existing SHARP solutions in the marketplace and how these tools can help to bridge that gap

 

Sponsored by Waystar

Content area: Financial Mastery 
Speaker: Paul Bradley, Ph.D., chief data scientist, Waystar 

The combination of artificial intelligence (AI) and robotic process automation (RPA) is already providing significant opportunities for streamlined workflows and cost reduction within the healthcare arena. We've only scratched the surface of its potential. In this session, you will get the chance to discuss how organizations are using two powerful technologies to optimize their revenue cycle.  

Goals for this session:

• Discuss AI and RPA technologies
• Identify prevalent revenue cycle use cases for AI and RPA technologies   

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Financial Mastery  
Traditional | Basic | Comprehension

Speakers: Penny Noyes, chief executive officer and founder, Health Business Navigators

The pandemic has fundamentally changed the way practices deliver care and how they get paid for providing that care. Join this session for a deep dive into how payer policies, agreements, credentialing and relations have changed, and may continue to evolve during and after temporary pandemic payer policy changes expire. Discuss the impact on reimbursement and practice operations since March 2020, and looking forward. A the robust question and answer segment will follow the presentation.      

This session will provide you with the knowledge to:  

• Identify telehealth payer contracting trends
• Discuss actions taken by practices to take advantage of these trends to improve revenue  
• Describe challenges a practice may continue to face, short and long term   

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Operational Excellence
Traditional | Intermediate | Analysis  

Speaker: Keith Payne, senior director, surgical specialties and hospital affiliations, UC San Diego Health   

In this session, attendees will learn how a tiered huddle system connected front line staff to all levels of leadership including the CEO through bi-directional communication. The huddles empowered employees at all levels not only to do their work, but to do the right work and to continuously improve their work. The organization’s goal was to embrace lean principles and develop problem solvers at all levels and empower them to understand how their daily work supported institutional goals. The speaker will show how huddles aligned strategy and increased operational efficiency by eliminating traditional recurring operational and 1:1 meetings. Huddles also promoted critical discussions and identified process improvement opportunities. 

This session will provide you with the knowledge to: 

• Compare a tiered huddle system to conventional meeting structures and leadership models 
• Outline the implementation of a tiered huddle system with key performance indicators 
• Distinguish how leaders and staff utilize a tiered huddle system to accomplish strategic, operational and improvement initiatives 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Transforming Patient Care  
Traditional | Advanced | Evaluation
   
Speakers: Alan Mitchell, executive director, HealthEfficient
Jeanette Ball, PCMH CCE, BSN-RN, client solution executive, population health, CTG 

Understanding and addressing risk in patient populations is key as risk-based contracts become more prevalent in value-based environments. Providers must have a formal approach to risk stratification and care management — segmenting patients into groups of similar health complexity and tailoring interventions. The session will detail how five FQHCs developed and implemented risk-stratified care management models by engaging clinical teams to consider unique care approaches based on specific needs and risk levels. Attendees will learn about developing customized, weighted scoring that accounts for unique risk factors, defining new care team roles and optimizing delivery processes to improve outcomes. Attendees also will receive a risk stratification self-assessment. 

This session will provide you with the knowledge to: 

• Determine strategy, in collaboration with executives and clinical staff, that supports short-term and long-term goals for health outcomes and risk-based contract goals 
• Assess indicators of high risk within a population, including social determinants of health and health conditions, for customized scoring that can be applied to risk stratification 
• Establish standards for number of patient touches, documentation, case volume and more to help ensure measures of success for care management are met 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Transforming Patient Care
Traditional | Intermediate | Analysis
 
Speakers: Connie Hwang, MD, MPH, chief medical officer and director, clinical innovation, Alliance of Community Health Plans  
Ann Greiner, MCP, president and chief executive officer, Patient-Centered Primary Care Collaborative 
Michael Courtney, director, strategic physician engagement, Capital District Physicians Health Plan 
Christian Kastman, MD, FMC, chief medical officer, Group Health Cooperative of South Central Wisconsin 

Primary care is the backbone of a sustainable health care system, driving better outcomes at lower cost. Yet in most clinical settings, primary care doesn’t receive the financial support necessary for effective care transformation. This session features advocates and health plan experts who actively invest in advanced primary care models to improve health, patient experience and total cost of care. CDPHP’s Enhanced Primary Care program, a patient-centered medical home model aligning financial incentives with Triple Aim goals, has shown statistically significant differences in quality performance over the past decade. This session will outline changes to the risk-adjusted, global payment program and CDPHP’s participation in the Primary Care First Model demo. Attendees will learn how behavioral health services integration at GHC-SCW led to a 5.0 HEDIS score on medication adherence, and how subsequent clinical pharmacy integration for hypertension patients had an 80% success rate overall, as well as a five-star NCQA rating. Attendees will learn about financial trends, promising policy approaches and ways to get involved.  

This session will provide you with the knowledge to: 

• Analyze the current trends in primary care investment and current federal and state policy approaches to boosting outcomes and lowering costs  
• Outline methods and examples that have created financial incentives and capitated models for primary care providers  
• Diagram scalable, replicable strategies for innovating primary care practices to transform patient experience and health outcomes

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Transforming Patient Care 
Traditional | Intermediate | Application 

Speakers: Andrew Chang, MHA, ACO executive director, Aledade, Fla.
John Cappleman, MD, Cappleman Medical Group 

Team-based care management has been identified as an effective strategy for understanding and managing patients’ total cost of care, particularly for the highest-cost, highest-utilizing patients in a population. While care management visits and personalized communications are valuable practices, providers’ efforts can extend beyond the four walls of the practice and remote care. This session will explore how an independent primary care group — as part of a Medicare ACO — partnered with a local organization to launch in-home weekly visits by paramedics as part of its care management program for patients with frequent ED utilization, COPD, CHF, diabetes or other chronic conditions. This session will detail how at-home care from nonphysician providers can engage high-risk, high-costs patients in a comprehensive care management strategy and highlight the benefits of in-home care for providers aiming to achieve the health care Triple Aim, as well as lessons on implementation for primary care practices. 

This session will provide you with the knowledge to: 

• Discover how at-home care can strengthen a comprehensive, team-based approach to care management 
• Use nonphysician providers to supplement care management beyond the four walls of a practice 
• Produce improved quality of care, utilization and control-cost results for the highest-need patients 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Operational Excellence 
Traditional | Intermediate | Application 
 
Speakers: Terra Spann, RN, BSN, director, primary care and clinical transformation, Bon Secours Medical Group  
Theresa Standifer, regional practice administrator, medical specialties and Lean fellow, Bon Secours Medical Group 

Physician burnout, staff turnover and disjointed throughput are common factors affecting access to and quality of care in today’s healthcare settings. Over the past three years, one medical group experienced a single-digit physician satisfaction score, excessive documentation after hours, high staff turnover rates, access delays greater than six months and low patient satisfaction scores. As a countermeasure, the group partnered with providers and frontline personnel to develop an integrated care team model supported by Lean methodology. This session includes data demonstrating the improvements made after the model redesign and resources will be provided including assessment tools, preparation checklists, leadership tools and standard work to support replication.  

This session will provide you with the knowledge to: 

• Discover the need for healthcare transformation through pre-/post-presentation survey assessing knowledge level of provider burnout, staff turnover and patient access  
• Employ components necessary to promote the success of an integrated care team model 
• Demonstrate understanding of lean lexicon and concepts pursuant to implementation of integrated care team models 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Sponsored by CareCredit

Content area: Financial mastery  
Traditional | Intermediate | Analysis  

Speakers: Steven Merahn, MD, FAAP,  chief medical officer, Essen Health Ventures 
Jan Oldenburg, speaker, writer, personal health engagement solutions, Participatory Health  

With patients spending thousands of dollars on healthcare each year, providers need to deliver quality financial experiences and exceptional clinical care to drive patient loyalty and satisfaction. This is even more important as the Coronavirus (COVID-19) continues to propel healthcare consumerism forward, with consumers becoming more aware of their finances and financial planning needs and increasingly seeking more convenient interactions with their providers. Convenience features like telehealth consultations and touchless payments will become critical for providers who want to improve access to care and sustain their practice. Transparent communication around financial responsibilities and payment options offer an opportunity to build trust and strengthen the physician-patient relationship. Join this session to examine current best practices in systems and processes to explore ways to improve patient-provider relationships while discussing how implementing these strategies lead to better patient experiences, satisfaction, and loyalty.  

This session will provide you with the knowledge to: 

• Examine the patient financial experience for pain points and find solutions for mitigating their impact on an organization’s reputation.  
• Identify current challenges to building patient engagement and improving patient satisfaction 
• Outline new methods for patient interaction, specifically surrounding costs and payments, to ultimately improve patient satisfaction and loyalty 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Financial Mastery 
Traditional | Intermediate | Analysis 
 
Speakers: Daniel Pope, senior vice president, R1 RCM 
Lawrence Jones, MD, president, One Pediatrics 

While merging several medical groups into one independent organization, a pediatric practice faced the challenge of successfully managing its revenue cycle with many moving parts involved in the restructuring. This session will explore how they implemented best practice workflows and technology to achieve improvements across the revenue cycle, including a 99% clean claims rate, reducing days to collect from 32 to 23, and increasing charge per visit by nearly 7% and collections per visit by 17%. This case study will show how the practice stayed viable in its fight for independence while increasing financial strength and will address how other practices can achieve similar results. 

This session will provide you with the knowledge to: 

• Examine an RCM model for process improvements across the revenue cycle that foster improvements in financial key performance indicators (KPIs) 
• Outline a strategic contracting plan, inclusive of value-based care and regional payer relationships, that drive better financial performance 
• Prepare a denial management program that leverages technology and process improvement to resolve potential denials before claims are submitted 

ACMPE (Live): .5 | AAPC: .5 | ACHE: .5 | CME: .5 | CEU: .5

Sponsored by Nuance Healthcare

Content area: Operational Excellence 
Traditional | Basic | Comprehension

Speakers: Mandy Love, director, managed services, Nuance Healthcare 
Rizwan Pasha, chief medical information officer, Nuance Healthcare 

During the early phases of the COVID-19 pandemic many healthcare organizations quickly shifted from in-person visits to telehealth to reduce patient and provider risk. Telehealth now serves as a crucial means to protect revenue that can make or break the financial well-being of a practice. Join this session to discuss how the increased demand for telehealth presents distinct challenges including, preparing patients for their appointments, delivering high-quality patient care and documenting care efficiently. 

This session will provide you with the knowledge to: 

• Identify the processes required to provide successful telehealth interactions 
• Recognize a reliable, secure environment for high-quality patient care 
• Explain how AI-powered technologies can streamline documentation workflow to protect revenue

ACMPE (Live): .5 | AAPC: .5 | ACHE: .5 | CME: .5 | CEU: .5

Content Area: Successful Leadership Strategies  
Traditional | Basic | Comprehension   

Moderator: Colin Hung, chief marketing officer and editor, Healthcare IT Today   
Panelists: Aimee Greeter, MPH, FACHE, senior vice president, Coker Group
Ann Greiner, president and chief executive officer, Primary Care Collaborative   
Halee Fischer-Wright, MD, MMM, FAAP, FACMPE, president and chief executive officer, MGMA

Are you wondering what next/quarter/next year will look like for your medical practice post-pandemic? As a healthcare leader, what should you be thinking about 12-24 months from now? How are you taking care of yourself during this pandemic? These questions and more will be the topic of conversation in this 30-minute panel led by MGMA’s president and CEO, Dr. Halee Fischer-Wright, Ann Greiner, president and CEO of Primary Care Collaborative, Aimee Greeter, SVP of the Coker Group and moderated by Colin Hung, CMO and editor at Healthcare IT Today. The panel will dive into important topics such as space considerations, the patient experience, staffing changes and self-care to help you think about the coming months and plan for the “new normal” in healthcare management.  

This session will provide you with the knowledge to:

• Discuss key considerations for practices navigating the next year   
• Recognize the importance of taking care of yourself and your staff 

   

ACMPE (Live): .5 | AAPC: .5 | ACHE: .5 | CME: .5 | CEU: .5

Sponsored by Humana

Traditional | Basic | Comprehension
Content area: Transforming Patient Care

Speaker: Andrew Renda, MD, MPH, associate vice president, population health strategy, Humana 

There is no shortage of quality metrics and ways to measure physician and facility performance. This measurement fatigue leads to checking boxes and almost dehumanizes healthcare. One patient-reported measure of physical and mental health developed by the Centers for Disease Control and Prevention has proven to be easy to administer and is a reliable measure of a person's perception of their mental and physical health over a 30-day period. Armed with the background plus practical applications for implementing the Healthy Days measure, they can apply a lingua franca within their organization to communicate across professional groups and with patients, positively impacting value-based models of care in terms of outcomes and costs. 

This session will provide you with the knowledge to: 

• Describe the Centers for Disease Control and Preventions Healthy Days measure and recite use cases. 
• Identify methods for adopting Healthy Days to observe and track individual and population health. 
• Explain how Healthy Days can curb disease progression and reduce healthcare costs, sharing real-world examples from San Antonio providers and social groups focusing on the impact of social determinants. 

ACMPE (Live): .5 | AAPC: .5 | ACHE: .5 | CME: .5 | CEU: .5

Sponsored by Coker Group

Content area: Financial Mastery 
Traditional | Intermediate | Analysis 
 
Speaker: Justin Chamblee, CPA, senior vice president, Coker Group 

Under MACRA, health systems and physician groups that accept Medicare reimbursement must rethink how they compensate their providers to ensure incentives are aligned with value-based initiatives. As the structure changes, so do the fair market value (FMV) and commercial reasonableness risks. In this session, the speaker will review value-based compensation arrangements and evaluate the opportunities and challenges associated with such arrangements. The speaker will also evaluate the operational implications of value-based arrangement opportunities and challenges. 

This session will provide you with the knowledge to: 

• Point out recent changes in the healthcare reimbursement environment and their effects on physician compensation arrangements 
• Examine different models for value-based compensation arrangements and the opportunities within them 
• Breakdown the challenges in these arrangements, including determining fair market value and commercial reasonableness, as well as practical applications that help ensure compliance 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Transforming Patient Care  
Traditional | Advanced | Synthesis  
   
Speakers: Ann Conrath, MSW, LCSW, executive, business development, CareSignal  
Heather Spillman, principal, Citrin Cooperman  
Avni Thakore, MD, FACC, chief medical officer, Catholic Health Services of Long Island  

Join this fast-paced session to hear two perspectives on Remote Patient Monitoring and Telehealth. Join Ann Conrath and Heather Spillman in the first portion of the session as they explore how to incorporate digital health tools to empower patients, care for those patients remotely, coordinate collaborative care, improve clinical outcomes and generate additional revenue. Their portion will also explore how to build digital health into current payer contracting strategies.  

The second portion with Avni Thakore, MD, will highlight how one health system used RPM and telehealth to address Congestive heart failure (CHF) in their patient population. She will show how remote physiologic monitoring was implemented, supported by clinical care coordination, to create a high-tech and high-touch quality improvement plan for patients who have been hospitalized and diagnosed with CHF.

Attendees will learn strategies to successfully implement remote monitoring and telehealth into ambulatory practices and receive a digital health assessment and implementation checklist. A robust question and answer will follow the presentation. 

This session will provide you with the knowledge to:  

• Evaluate various types of digital health tools and applicable CPT codes  
• Establish strategies for digital health to enhance existing care management, population health and value-based care initiatives  
• Decide the digital health tool that fits best with practice clinical and financial objectives  

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Financial Mastery 
Traditional | Intermediate| Analysis 

Speaker: Tony Stajduhar, president, Jackson Physician Search 

The shortage of physicians and advanced practice providers is already acute throughout the U.S., and will likely grow, with 25% of physicians reaching retirement age in the next five years. The reality is that physician vacancies will likely become longer, and recruitment will become exponentially more challenging. During this session, the speaker will share current trends influencing physician supply and demand in today’s market and will illustrate how embracing social media and digital marketing is the most cost-effective and efficient strategy in modern recruitment. Attendees will receive the actionable steps to help anticipate future staffing needs, shorten provider vacancies, achieve higher retention rates and improve the recruitment return on investment.  

This session will provide you with the knowledge to: 

• Outline tactics and best practices to optimize your digital recruitment process to achieve desired placement results and improved ROI.  
• Differentiate the benefits and address the challenges of your culture during the interview process to accelerate recruitment and foster retention. 
• Examine physician retirement planning from the perspectives of the administrator and physician to aid the staff planning process. 

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Operational Excellence 
Interactive | Intermediate | Analysis 
 
Speaker: Nate Moore, CPA, MBA, FACMPE, CEO, Moore Solutions Inc 

How have your practice operations changed since the COVID-19 epidemic? Your workforce, patient schedules and overall practice operations likely look dramatically different than they did a few months ago. New realities have forced administrators to take an in-depth look at the metrics they track and the dashboards that can best communicate the vital information.   Join this interactive session to learn how practices have adjusted their business to remain viable and how these changes have necessitated using a new set of operational benchmarks.   

This session will provide you with the knowledge to:  

• Breakdown ways practices are changing how, when, and what they measure in response to COVID-19 
• Analyze remote employees' productivity as they were before the pandemic.   
• Rearrange patient schedules to ensure limited appointment slots fill with surgery, procedure, or ancillary businesses.   

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Operational Excellence 
Traditional | Intermediate | Analysis 
 
Speakers: Josh Berlin, JD, chief executive officer, rule of three LLC 
David Carmouche, MD, president, Ochsner Health Network 

Clinical integration has focused on the delivery of quality care to patients in an efficient and sustainable manner. With the rise of payer value-based arrangements and the continued financial pressures of healthcare organizations, CINs are looking to evolve their models to further align of provider incentives and coordination of care delivery. Primary care will continue to be an important component of integrated delivery systems, but the coordination with specialists and engagement with other providers will be critical to ongoing success. This talk provides tactical guidance to practices considering or participating in clinically integrated networks including a key consideration check list for practices. In this interactive session, participants will work together to identify key considerations and brainstorm approaches to evaluate these partnerships learning from each other through leveraging the experience in the room. The presentation concludes with summarizing best practices describing the characteristics and activities better performers employ in clinically integrated network relationships. 

This session will provide you with the knowledge to: 

• Outline key components of successful Clinically Integrated Networks 
• Examine the evolution of clinically integrated networks and prepare for next generation models 
• Prepare an approach to leverage the value of a CIN in payer contracting for value-based arrangements

ACMPE (Live): .5 | AAPC: .5 | ACHE: .5 | CME: .5 | CEU: .5

Sponsored by Solutionreach

Content area: Operational Excellence
Traditional | Intermediate | Application

Speaker: Lea Chatham, director, content, Solutionreach 

New data shows that patients are far less likely to want a phone call since the COVID-19 pandemic began. They’d much prefer the speed and convenience of text messaging. Discover how organizations of all sizes are using text in new and innovative ways from the park and text waiting room to addressing social determinants of health. 

This session will provide you with the knowledge to: 

• Use text messaging to address social determinants of health 
• Produce an effective park and text “waiting room” 
• Manage a mix of in-person and virtual visits more effectively with text

ACMPE (Live): .5 | AAPC: .5 | ACHE: .5 | CME: .5 | CEU: .5

Content area: Operational Excellence 
Traditional | Basic | Comprehension 

Speakers: Steven K. Sinclair, CPA, CMPE, chief financial officer, Graves-Gilbert Clinic 
Daniel Williams, MBA, MSEM, senior editor, MGMA 
Ryan Lawler, data analyst II, MGMA 

Benchmarking can show your practice is doing well, but fully realizing its potential — what it could be — is a step beyond. For the past 23 years, MGMA has used its extensive database of practice expense and revenue information to identify practices with superior performance. While the specific criteria for these “Better Performers” have evolved over the years, multiple measures have been used to assess different areas of the practice. In this session, MGMA Data Analyst II Ryan Lawler, explains the criteria used in the process and Steve Sinclair, CFO of Graves-Gilbert Clinic, discusses how data analysis has taken his practice to a new level and offers steps other practices can take to become a Better Performer. 

This session will provide you with the knowledge to: 

• Define MGMA’s Better Performers criteria and recognition 

• Identify key metrics used in MGMA’s Better Performers 

ACMPE (Live): .5 | AAPC: .5 | ACHE: .5 | CME: .5 | CEU: .5

Content area: Financial Mastery 
Traditional | Basic | Comprehension

Speakers: Christina Perkins, vice president, product management and strategy, NantHealth NaviNet 
Kristin Harrison, senior customer success professional, NantHealth NaviNet

How often do you submit a prior authorization request to your patients’ insurance just in case or wait on hold trying to find out the requirements?   How many cheat sheets do you have to remember how to handle requests for different insurance companies?  How are you keeping up to date on policy changes especially during COVID-19?   In this session we’ll discuss how electronic prior authorizations can increase transparency into the complex and changing insurance medical policy rules and guide you through the request process.  Going electronic whenever you have the option to helps you put your patients first – you can schedule care with minimal delays, and be confident the care will be covered and the patient’s out of pocket costs are better understood in advance. 

This session will provide you with the knowledge to: 

• Identify how electronic prior authorizations can prevent delays in patient care  
• Discover how electronic prior authorizations can provide transparency into insurance medical policy
• Explain why payers have been slow to introduce electronic prior authorizations

 

Sponsored by Lumeon 

Content area: Transforming Patient Care

Speakers: Alan Lassiter, MD, partner, Optum Strategy & Growth Practice 
Robbie Hughes, chief executive officer, Lumeon 

This session will draw upon the results of latest market research from senior care professionals responsible for patient access, investigating how their priorities have changed during the Covid-19 pandemic, as well as the opportunities and challenges generated by the shift to virtual care.  We will discuss strategies for increasing patient flow, engagement and revenue through virtual and in-person care models, how to redesign patient access to alleviate pressure on limited clinical resource, and the role of technology to coordinate consumer-centric care journeys. 

Goals for this session: 

• Discuss how to drive revenue with virtual and in-person care, as a response to Covid-19
• Identify how to benchmark your progress towards consumer-centric patient journeys 

Sponsored by Jackson Physician Search

Content area: Successful Leadership Steategies
Speaker: Tony Stajduhar, president, Jackson Physician Search 
 
Mastering the on-site interview is an enduring challenge in physician recruitment, and it is a pivotal moment for the candidate and the medical group. A recent survey of physicians illuminated the key aspects of the interview process that hiring organizations need to address in order to increase their offer acceptance rate. Join this interactive session to discuss the survey results and to build best practices physician recruitment. 

Goals for this session: 

• Identify the composition of an "A-lister" interview team that is effective at selling the vision of your organization and assessing candidate fit to improve your hiring and retention of physicians. 
•  Discuss the pros and cons of the one-interview model versus multiple interviews and its impact on the candidate's decision. 

Sponsored by Payspan

Content area: Financial Mastery 
Speaker: Rob Pinataro, chief executive officer, Payspan

The increasingly stark difference in payment user experiences between the Healthcare industry and consumer-focused industries like retail shopping and online banking has created tremendous opportunities and an imperative for healthcare providers to differentiate based on the quality of the payment experience.   41-66% of consumers would consider switching healthcare providers for better payment experience.  The COVID-19 crisis has accelerated those changes because the increased demand for online versus in-person interactions aligns well with consumers’ longer-term demand for convenient, online medical billing and payment experiences.   Further, the financial pressures on consumers and providers arising from the economic and access to care effects of COVID-19 lockdowns and restrictions create catalysts for faster payments and lending to providers and consumers.  Join this session to discuss how COVID-19 helps healthcare providers modernize and consumerize patient payment processes to accelerate cash flow, reduce late and defaulted payments, and improve patient satisfaction.  

Goals for this session:

• Identify how healthcare billing and payment experiences affect patient retention  
• Discover ways providers can improve patient payments and reduce collection in a time of reduced cash-flow

Sponsored by Allscripts  

Content area: Financial Mastery  
Speakers:  Paola Turchi, MSHCA, CHFP, CMPE, CPC, Allscripts  

COVID-19 has drastically affected patient volumes for most ambulatory practices. According to the Commonwealth Fund, the number of visits declined nearly 60% by early April, and although we have seen a rebound in the past few months, the number of visits is still lower than what was seen before the pandemic. The drop in patient volume has directly affected physician revenue, so it is crucial to squeeze every possible dollar from areas that are commonly forgotten and seek for opportunities to improve and future proof the practice's revenue cycle processes 

Goals for this session:

• Identify where to refocus revenue cycle efforts to capture all dollars owed to the practice 

• Identify what other organizations are implementing to navigate COVID-19 challenges

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Financial Mastery 
Traditional | Intermediate | Analysis

Speaker: Cindy Nyberg, chief financial officer and strategic planning consultant, Fulcrum Strategies 

COVID-19 has presented significant financial challenges for medical practices across the country and has the potential to be a catalyst for change for in the post-COVID world.  This session will review the financial challenges overcome during the onset of COVID and the potential challenges yet to come along with the necessary financial strategies to be successful. 

This session will provide you with the knowledge to:

• Analysis of pre-COVID, COVID and post-COVID financial realities
• Identify and develop strategies to meet the top 5 financial changes that are coming
• Create a plan for bringing new financial strategies back to your practice

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Operational Excellence 
Traditional | Basic | Comprehension
 
Speaker: Rana McSpadden, FACMPE, CPC, CEMA, medical practice consultant, SVMIC 

Many practices fail to educate staff on protecting themselves from violence until it’s too late. If education is provided, the focus tends to be on active shooter situations rather than the more common types and warning signs of violence. Workplace violence in healthcare has become such an issue, legislation has been introduced that requires certain healthcare and social service employers to take specific steps to prevent workplace violence. In this session, the speaker will use real-world examples as well as personal experience to highlight risks and warning signs. Attendees will be instructed on the importance of policies as well as conducting security vulnerability assessments to find risk factors within their facility and will be given a take-home template. Information on creating and implementing an emergency action plan will also be provided. 

This session will provide you with the knowledge to: 

• Identify workplace violence, warning signs and how it affects staff and operations 
• Review the responsibilities of management and staff in identifying, preventing and protecting individuals from workplace violence 
• Express the need for an emergency action plan to address workplace violence and create protocols for transitioning from patient care to self-preservation

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Operational Excellence 
Traditional | Intermediate | Analysis 

Speaker: Michael O'Connell, MHA, FACHE, FACMPE, senior vice president, operations, Stanford Health Care 

As an organization that is human-centered and discovery led, Stanford Medicine integrated strategic priorities to be value focused and digitally driven, working with a diverse population ranging from Silicon Valley tech workers to low-income and high-risk populations. This session will detail Stanford Medicine’s ambulatory access optimization model that focuses on effectively meeting patients’ access demands safely through a multi-tiered approach.  The speaker will share how COVID-19 has transformed the organization’s access model and provided invaluable insights on the complex dynamics in providing care during an ongoing pandemic.  With COVID, Stanford Medicine has learned how to better leverage technology, create a more strategic focus in use of real estate, better optimize our network, and create a stronger value-based care model.   This program will show learners how to create short- and long-term access outcomes and benefit any leader in development of a comprehensive patient access plan in a post-COVID world. 

This session will provide you with the knowledge to: 

• Outline the multifaceted approaches to addressing patient demand in ambulatory care in a post-COVID world
• Analyze the complexities and integration involved in optimizing patient access in a post-COVID world
• Examine improvement opportunities in your own organization in patient access

ACMPE (Live): 1.0 | AAPC: 1.0 | ACHE: 1.0 | CPE: 1.2 | CME: 1.0 | CEU: 1.0 

Content area: Financial Mastery 
Interactive | Basic | Comprehension 

Speakers: Barbara Levy, MD, chief executive officer, The Levy Group LLC; voluntary clinical professor - obstetrics, gynecology and reproductive sciences, UCSD Health; co-chair, AMA E/M workgroup
Peter Hollmann, MD, chief medical officer, Brown Medicine; co-chair, AMA E/M workgroup 
Anders Gilberg, senior vice president, government affairs, MGMA  

During this interactive session, the physician co-chairs of the AMA E/M CPT workgroup will discuss changes to E/M office visits slated for implementation on January 1, 2021. CMS’ adoption of CPT coding, prefatory language, and interpretative guidance developed by the AMA’s CPT Editorial Panel represents the first overhaul of E/M office visit documentation and coding in more than 25 years. Education on these important changes is vital to not only physicians, but all stakeholders within health care, so that the positive effects can be felt immediately upon implementation next year. The session will be moderated by MGMA government affairs staff.

This session will provide you with the knowledge to:

• Identify and implement key CPT Editorial Panel E/M policy changes for CY 2021 
• Understand the history surrounding CY 2021 E/M changes 
• Identify which CPT Editorial Panel changes CMS is adopting for CY 2021 

ACMPE (Live): 1.5 | AAPC: 1.5 | ACHE: 1.5 | CPE: 2.6 | CME: 1.5 | CEU: 1.5 

Content Area: Operational Excellence  
Interactive | Intermediate | Analysis 

Speakers: Adrienne Lloyd, MHA, FACHE, chief executive officer, Optimize Healthcare; independent consultant, MGMA
Ava Cannon, project manager, MGMA
Frank Brabec, independent consultant, MGMA
Doral Jacobsen, chief executive officer, Prosper Beyond, VBC Inc; independent consultant, MGMA
Nancy Enos, Enos Medical Coding; independent consultant, MGMA

The Medical Practice Excellence Conference has just concluded, and now it’s time for you to turn the knowledge into excellence in your practice. Join this session to learn best practices in implementing improvement initiatives in your organization. The session will start with a discussion of how best to structure an implementation plan, and provide you with the tools to get you started. This panel will also discuss topics vital to implementation success, such as how to chose your team, how to best track the project’s progress, and how to avoid common challenges you may face. The session will then break into smaller groups to give you the chance to have your questions answered by industry experts.  

This session will provide you with the knowledge to:

• Produce an implementation plan
• Manage an implementation process
• Discover common challenges that derail implementation projects