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MGMA18 | Live Detailed Schedule

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Sunday | Monday | Tuesday 

 

Sunday, September 30, 2018 

GEN01
3:30–5:00 pm 
General Session: The Infinite Game: Leadership for Long-Term Success

Speaker: Simon Sinek, optimist and best-selling author
NOTE: Introductions, 3:30–4:00 pm. The session starts at 4:00 pm.

Content area: General session
Learning level: Overview
Format: Traditional
Duration: 60 minutes
Available for ACMPE Credit: 1 | ACHE Credit: 1 | CME Credit: 1 | CNE Credit: 1 | CPE Credit: 1.2 | CEU Credit: 1
 

Games like chess or baseball are finite: The rules are clear, as are the winners and losers. Most organizations and leaders are focused on winning, but how do you win a game that never ends. In business, there often is no "winning," much less staying ahead in a game that doesn't end. For medical practices, there's always a fresh set of challenges -- the leaders who understand this infinite game and ignore the short-term mindset can innovate out of problem areas to build stronger organizations and outlast the competition. Great leaders play the infinite game, and this session will help you understand how they do it. Following the main presentation, attendees will be able to engage with the best-selling author of Start With Why and Leaders Eat Last in a 30-minute Q&A session.

This session will provide you with the knowledge to:

o    Identify the different approaches between short-term/finite and long-term/infinite goal-setting
o    Indicate where strategies and tactics may be misaligned
o    Recognize opportunities to shift away from a finite mindset within your organization

 

Monday, October 1, 2018

EOS01
8:15–8:25 am
MGMA18 | Live: Welcome and Overview


Join us for an overview of the program and details on how to best navigate the virtual environment.

GEN02
8:30–10:00 am 
General Session: The 5 Second Rule: Keys to Confidence and Action at Work and Beyond

Speaker: Mel Robbins, international best-selling author, entrepreneur and social media influencer
NOTE: Awards, 8:30–9:00 am. The session starts at 9:00 am.

Content area: General session
Learning level: Overview
Format: Traditional
Duration: 60 minutes
Available for ACMPE Credit: 1 | ACHE Credit: 1 | CME Credit: 1 | CNE Credit: 1 | CPE Credit: 1.2 | CEU Credit: 1

You are not designed to quickly embrace uncomfortable or risky changes -- our minds are engineered to warn us and be protective. But to achieve success in the healthcare industry today, you must be willing to do difficult things that carry risk. This session will explore the speaker's "5 Second Rule" approach to identifying opportunities, developing discipline to trust your own instincts and sharing ideas so that they inspire others to embrace them. The speaker will use audience interaction to demonstrate the rule's ability to bring focus to decision-making, changing behavior and taking smart risks for better results at work and in your personal life.

This session will provide you with the knowledge to:
o    Identify decision-making methods to increase productivity, confidence and courage
o    Recognize the science of habits to create immediate behavior change
o    Compile actions over procrastination in both professional and personal settings  


EOS02
10:05–10:55 am
Exclusive online session: Building and Sustaining Highly Effective Teams: A Proactive Approach

Speaker: Amber Pedersen, RN, MBA, CMPE, Administrator, Valley Obstetrics and Gynecology PS, Spokane Valley, Washington. Molly Ramsay, Corporate Operations Director, MedMan, Boise, Idaho

Content area: Professional Development and Leadership
Learning level: Intermediate
Format: Traditional
Duration: 50 minutes
Available for ACMPE Credit: .8 | ACHE Credit: .8 | CME Credit: .8 | CNE Credit: .8 | CPE Credit: 1 | CEU Credit: .8

Organization success hinges on teams functioning at the highest levels of efficiency and compatibility. The groundwork for this is laid in the hiring process and continues through onboarding and developing employees. Practicing skills to be efficient and compatible across the medical group leads to strong, cohesive teams. This session will provide tools for sustaining highly effective teams.
o    Produce strategies for assessing candidates to fit within the culture of the team and organization
o    Employ a proactive approach to retain top performers, to include methods for evaluating when you might be at risk of losing a valuable employee
o    Apply a systematic approach to teambuilding that produces desired outcomes



A01
11:00 am–12:00 pm 
Featured Session: Think Like a Payer: Building and Negotiating Bundled Payment Programs

Speaker: Penny Noyes, CHC, president, Health Business Navigators, Bowling Green, Ky.

Content area: Financial Management
Learning level: Intermediate
Format: Traditional
Duration: 60 minutes
Available for ACMPE Credit: 1 | ACHE Credit: 1 | CME Credit: 1 | CNE Credit: 1 | CPE Credit: 1.2 | CEU Credit: 1

Before leaping into building bundled payment programs, providers need to think beyond their delivery system and think like a payer as they take on risks associated with these programs. With 18 years on a payer side of the industry, the speaker will outline key considerations for bundled payment programs: provider types, timelines for the start and finish of services in the bundle, choosing prospective or retrospective payments, how claims will be submitted, underwriting, risk adjustments and more.

This session will provide you with the knowledge to:
o    Analyze the services and timeline to include in a bundled payment program
o    Calculate the scope of the financial risk of the "bundler"
o    Breakdown the practical issues surrounding communication, claims submission and payment disbursement to bundle parties


EOS03
12:15–1:15 pm
Exclusive online session: Leadership Resilience: Bending Without Breaking

Speaker: Debra Wiggs, FACMPE, transformationist, V2V Management Solutions, Lewiston, Idaho

Content Area: Professional Development and Leadership 
Learning Level: Overview 
Format: Traditional
Available for ACMPE Credit: 1 | ACHE Credit: 1 | CME Credit: 1 | CNE Credit: 1 | CPE Credit: 1.2 | CEU Credit: 1 

“Blessed are the flexible for they shall never be bent out of shape.” How do you stay resilient as a leader in the ongoing age of healthcare transformation and uncertainty? Resilience is a characteristic of effective leadership. This session will look at the ways leaders can hone their own resilience and impart those skills to those they lead.

This session will provide you with the knowledge to:
o    Recognize the value of flexibility and how emotional intelligence, critical thinking and personal awareness combine to build resilience in a leader
o    Identify resources to build skills that promote resilience
o    Discuss ways to promote resilience development in your organization



B01
1:30–2:30 pm 
Featured Session: Sharing Care: Affiliation and Collaborate Network Models that Work 

Speaker: Eric Crockett, MBA FACMPE, vice chair, provider relations, Mayo Clinic, Rochester, Minn.;
Georg von Bormann, operations administrator, provider relations, Mayo Clinic, Rochester, Minn.;
Jessica Homan, operations administrator, provider relations, Mayo Clinic, Rochester, Minn.

Content area: Patient Centered Care
Learning level: Intermediate
Format: Traditional
Duration: 60 minutes
Available for ACMPE Credit: 1 | ACHE Credit: 1 | CME Credit: 1 | CNE Credit: 1 | CPE Credit: 1.2 | CEU Credit: 1

Many healthcare consumers look for one-stop shopping for their care needs, and many providers have seen this as a signal to embrace consolidation. In this session, attendees will learn how the Mayo Clinic Care network recognized the value of keeping patients close for clinical expertise without traveling to a tertiary or quaternary care facility through building relationships with community medical providers and developing tools to share information across the care continuum.

This session will provide you with the knowledge to:
o   Outline how to build a network of independent healthcare organizations
o    Analyze your practice’s market for alignment opportunities to improve patient care
o   Distinguish the benefits for providers and patients in an affiliation model


EOS04
2:30–3:00 pm 
2:30 pm: Trivia game: Join us for a couple of fun trivia games. The winners will receive an amazon gift card.
2:45 pm: Break, networking lounge



C01
3:00–4:00 pm
Featured Session: Back to Balance: The Art, Science and Business of Medicine

Speaker: Halee Fischer-Wright, MD, MMM, FAAP, CMPE, president and chief executive officer, MGMA, Englewood, Colo.

Content area: Patient Centered Care
Learning level: Overview
Format: Traditional
Duration: 60 minutes
Available for ACMPE Credit: 1 | ACHE Credit: 1 | CME Credit: 1 | CNE Credit: 1 | CPE Credit: 1.2 | CEU: 1

Dr. Halee Fischer-Wright presents a unique prescription for fixing America’s healthcare woes based on her 30 years of experience as a physician and industry leader. The problem, Dr. Fischer-Wright asserts is that we have lost our focus on what has always been at the heart of effective healthcare: strong relationships between patients and physicians, informed by smart science and enabled by good business, that create the trust necessary to achieve the outcomes we all want. Drawing from personal stories and examples from popular culture, supported by scientific studies and rock solid logic, Dr. Fischer-Wright shows how the business and science of medicine can combine to achieve what she calls the art of medicine. She then details the three questions necessary to guide us toward true solutions and the five paradigm shifts crucial to bring the art, science and business of medicine Back to Balance … before it’s too late.

This session will provide you with the knowledge to:
o    Describe what is missing from today’s practice of medicine
o    Identify what three questions to ask to transform your own organization from the front line up
o    Discuss what paradigm shifts need to occur in medical practice for it to work as well in practice as it does in promise


EOS05
4:00–4:15 pm 
MGMA 18 | Live: Monday Wrap-Up 

 

Tuesday, October 2


EOS06
8:15–8:25 am
MGMA18 | Live: Welcome and Updates



F01
8:30–9:30 am
Featured Session: Connect and Be Heard: Harnessing Social Media to Transform Healthcare 

Speaker: Kevin Pho, MD, founder and editor, KevinMD.com, Nashua, N.H

Content area: Best Practice in Operations
Learning level: Intermediate
Format: Traditional
Duration: 60 minutes
Available for ACMPE Credit: 1 | ACHE Credit: 1 | CME Credit: 1 | CNE Credit: 1 | CPE Credit: 1.2 | CEU Credit: 1

Providers and patients should be united in improving the healthcare system, but sometimes the immediacy and incredible reach of the digital world can leave unflattering or negative portraits of the profession overshadowing the work being done daily to deliver high-quality care. Kevin Pho, MD, will share his journey as a practicing, board-certified internal medicine physician and how embracing social media has made a difference in his life and work. This session will show how social media builds connections between providers and patients, as well as the role it has in defining your online reputation and amplifying voices in the healthcare system that sometimes get ignored.

This session will provide you with the knowledge to:
o    Interpret how social media affects your practice’s online reputation
o    Discover communication methods to improve the provider-patient relationship
o    Use social media to protect your practice’s image


GEN03
10:30–11:45 am 
General Session: Better Performing Practice

Speaker: Robin Farmanfarmaian
Note: Remarks, 10:30–10:45 am. The session starts at 10:45 a.m.

Content area: General Session 
Learning level: Overview
Format: Traditional
Duration: 60 minutes
Available for ACMPE Credit: 1 | ACHE Credit: 1 | CME Credit: 1 | CNE Credit: 1 | CPE Credit: 1.2 | CEU Credit: 1

Healthcare providers have seen the first steps into the future of industry innovation in recent years: the point of care shifting into new spaces, reimbursement models being disrupted and new technologies driving the future for patients, physicians and healthcare organizations. In this 60-minute session, the speaker will outline where the industry is headed in the next five years: growth in virtual care, artificial intelligence and focus on the patient journey. Embracing these changes to shift staffing and delivery models can allow medical groups to integrate care across the continuum as big data and wearable, personal technologies push patients toward greater control of their outcomes.

This session will provide you with the knowledge to:
o    Identify efficiencies and advancements in patient access
o    Recognize the role of technology in reshaping patient health data generation
o    Define areas of innovation that will alter the U.S. healthcare industry in the coming years


EOS08
12:00–1:00 pm
Exclusive online session: 30 Cost Savings Ideas to Implement in the Medical Practice

Speaker: Michael O’Connell, MHA, FACMPE, FACHE, senior vice president, operations, University Healthcare Alliance, Newark, Calif.

Content area: Financial Management
Learning level: Basic
Format: Traditional
Duration: 60 minutes
Available for ACMPE Credit: 1 | ACHE Credit: 1 | CME Credit: 1 | CNE Credit: 1 | CPE Credit: 1.2 | CEU Credit: 1

2019 budgeting for medical practices is just around the corner. Are you struggling to find additional ways to make the practice more cost-efficient? Are you trying to determine what additional efforts can be considered to finalize the budget? Many medical practice administrators have strategically worked with physician leadership, administrators and caregivers to address cost repositioning, value-based purchasing and care affordability through development and implementation of a comprehensive plan, resulting in significant cost savings. This session will provide a 30 cost saving efforts that have been implemented by medical practice administrators throughout the United States. These ideas are as diverse as the different medical specialties. Their innovation, creativity and practicality provide substantial efforts for consideration. All of the ideas have been fully vetted without compromising the patient experience, quality, safety, or employee engagement. It is hoped that this session will provide participants at least one idea to consider for implementation.

This session will provide you with the knowledge to:
o    Review 30 different cost-savings efforts implemented at various group practices
o    Describe how these cost-saving ideas were vetted and approved for implementation
o    Recognize the feasibility on whether any of these cost savings can be applied in your medical practice



G01
1:30–2:30 pm 
Featured Session: Monetizing Quality With Strategic Plan Alignment

Speakers: 
Jonathan Burroughs, MD MBA FACHE FACPE, president and chief executive officer, Burroughs Healthcare Consulting Network Inc (The), Glen, N.H.
Mark Smith, MD MBA FACS, senior consultant, HG Consultants, Hillard, Ohio 

Content area: Strategy and Planning
Learning level: Intermediate
Format: Traditional
Duration: 60 minutes
Available for ACMPE Credit: 1 | ACHE Credit: 1 | CME Credit: 1 | CNE Credit: 1 | CPE Credit: 1.2 | CEU: 1

Quality plans out of alignment with an organization's strategic plan or payer contracts don't just prevent reaching overall performance goals -- they ultimately could undermine efforts to optimize quality, safety, service and cost. This session will demonstrate how to link quality metrics directly with payer contracts and key performance indicators (KPIs) established by your board that will enable the group to succeed. Specific examples and case studies will show how to establish aligned compensation models for performance metrics that support optimized payment and clinical/business outcomes.
    
This session will provide you with the knowledge to:
o    Break down how pay-for-value contracts create specific financial values for quality metrics
o    Examine a quality plan for optimal clinical and operational performance
o    Analyze a quality plan with both practitioner and payer contracts to optimize both clinical and business outcomes

H01
2:45–3:45 pm 
GA Featured Session: MGMA Regulatory Relief Forum

Speaker: TBA

Content area: Government Affairs
Learning level: Interactive
Format: Overview
Duration: 60 minutes
Available for ACMPE Credit: 1 | ACHE Credit: 1 | CME Credit: 1 | CNE Credit: 1 | CPE Credit: 1.2 | CEU 1    

Physician practices face ballooning federal regulatory mandates that impede innovation, drive up costs, and stand in the way of delivering better care for patients. While certain federal regulations may result in standardization across the industry and thus reduce burden, many impede patient care and access. Join MGMA Government Affairs for an interactive session that will shine a spotlight on legislative and regulatory efforts to provide medical groups with relief from the government red tape. Attendees will be encouraged to share their thoughts about how MGMA can improve our healthcare system for medical group practices.

This session will provide you with the knowledge to:
•    Discuss regulatory burdens impeding physician practices
•    Identify recent efforts to mitigate federal regulatory burdens
•    Recognize MGMA’s advocacy efforts on behalf of medical practices


I01
4:00–5:00 pm 
Featured Session: Ready, Aim, Fire: The Art and Science of Critical Decision-Making

Speaker: Frank Cohen, MBB MPA, director, analytics, Doctors Management LLC, Knoxville, Tenn.

Content area: Professional Development and Leadership 
Learning level: Intermediate
Format: Traditional
Duration: 60 minutes
Available for ACMPE Credit: 1 | ACHE Credit: 1 | CME Credit: 1 | CNE Credit: 1 | CPE Credit: 1.2 | CEU Credit: 1

Why do we make bad decisions? Contrary to popular belief, it is not always due to incompetence or lack of experience, but rather a flawed decision-making process. This session will delve into two areas: Why we make bad decisions and what techniques and behaviors guide us towards making good decisions. The session will examine how individuals make decisions and how organizational thinking influences the decision-making process. Attendees will receive a complete tool box to apply critical thinking and decision-making techniques personally and within their organization.
        
This session will provide you with the knowledge to:
•    Examine the individual decision-making process
•    Analyze how groupthink can help and hinder your individual decision-making
•    Compare tools and techniques to make better decisions informed by critical thinking


EOS09
5:05–5:35 pm
Exclusive online session: MGMA18 Annual Conference Highlights and Reflections


Chief Operating Officer at MGMA, Todd Evenson, and a co-presenter will discuss conference themes and trends as well as reflect on highlights and memorable moments that took place during the face-to-face conference.

EOS10
9:30–10:30 am 
9:30 am: Trivia game: Join us for a couple of fun trivia games. The winners will receive an amazon gift card.
9:45 am: Break, networking lounge
10:00 am: Photo contest submission due date/time



5:35–5:45 pm
MGMA18 | Live: Closing session



The Medical Group Management Association designates this Internet live course for a maximum of 12.75 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity is jointly provided by The Medical Group Management Association (MGMA) and the Postgraduate Institute for Medicine (PIM) and is eligible for ANCC credit, see final CNE activity announcement for specific details.

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