If you experience issues registering for this webinar, please email
or call the MGMA Service Center at 877.275.6462 ext. 1888 to register.
Register for the webinar, Dec. 8, 2020, at 1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT). This webinar is eligible for ACMPE, ACHE, CME and CEU credit. This webinar will be made available as a recording.
Are consumerism, transparency, financial literacy and compassionomics here to stay? How is the regulatory environment impacting healthcare and the patient’s experience? What will drive revenue and collections efforts in the near future and how can you prepare? Relying on aggressive financial policies and collection tactics won't help your organization adapt to the "patient as payer" model, especially after the pandemic. As an industry, we need strategies and innovations that will help patients easily navigate the financial responsibilities associated with their care. Join us for this insightful conversation around the patient and the future of the patient financial experience.
This 60-minute webinar will provide you with the knowledge to:
- Employ strategies for increasing patient engagement and their average patient collection
- Illustrate how consumerism will impact their provider patient relationship
- Solve for the revenue impact of price transparency and harness tools to mitigate its’ its impact
- Apply the patient’s unique financial characteristics to improve patient satisfaction and revenue
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Continuing Education Information
: Internet Live Course | Group Internet Based
: Intermediate – Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
: A basic understanding of the topic or knowledge area.
: 60 minutes
: If you wish to claim continuing education credit, you must attend the live webinar or if you watch the recording, respond to the integrated polls in order to meet the interactivity requirement required by accrediting organizations.
Official Continuing Education Statements and Availability
American College of Medical Practice Executives (ACMPE)
- ACMPE, medical practice administrators in certification and Fellowship through ACMPE
- ACHE, American College of Healthcare Executives Qualified Education
- CME, licensed physicians (MD/DO)
- CEU, generic continuing education credit
This program is approved as a live learning event for ACMPE continuing education hours. A cumulative total of 50 ACMPE continuing education credit hours is among the requirements for attaining the Certified Medical Practice Executive (CMPE) credential. To maintain CMPE or Fellow status, you must earn 50 hours of qualifying credit hours every three years, of which 30 hours must come from MGMA national, state or local offerings, including 12 from a live learning event.
about the ACMPE certification program.
One ACMPE credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.
ACHE Qualified Education
By attending the Innovations and Challenges: The Patient’s Financial Experience in 2021 and Beyond
webinar offered by the Medical Group Management Association, participants may earn up to 1 ACHE Qualified Education Hour toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
One ACHE credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.
Continuing Medical Education (CME)
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME). The Medical Group Management Association is accredited by the ACCME to provide continuing medical education for physicians.
The Medical Group Management Association designates this live activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim credit commensurate with the extent of their participation in the activity.
One CME credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.
Continuing Education Units (CEU)
A certificate of attendance will be provided to healthcare professionals requesting generic CEUs for professional development, certifications through other professional associations or specialty societies.
One generic CEU credit is earned for every 60 minutes of educational content, rounded down to the nearest 0.25.
Disclosure of conflict of interest
MGMA requires instructors, planners, managers and other individuals who are in the position to control the content of this activity to disclosure any real or apparent conflicts of interact (COI) they may have as related to the content of this activity. All identified COI’s are thoroughly vetted and resolved according to MGMA policy. The existence or absence of COI for everyone in a position to control content will be disclosed to participates prior to the start of each activity.
Juli Forde serves as director of strategic partnerships for ZOLL® Data Systems, where she develops partnerships that enable health systems and providers to realize more revenue, decrease bad debt and increase operational efficiencies.
In previous roles, she greatly expanded market share and profitability for a medical coding company by embracing innovation in response to challenges related to the shift from fee for service to value, grew an indirect sales channel by 535%, led year-over-year growth for an emergency medicine start-up and helped triple the membership of a nonprofit.
Juli is a nationally known speaker on emergency medicine coding and reimbursement issues. She has served on committees for the American College of Emergency Physicians (ACEP), the Emergency Department Practice Management Association (EDPMA), and the Urgent Care Association (UCA). She is a member of the EDPMA Board of Directors and is one of a select few non-physician members of the ACEP Coding and Nomenclature Committee.
Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser.
This webinar will consist of a 60-minute presentation, interactive polls and a question-and-answer session.
You will receive informational emails with log-in instructions, handout materials and the recording.
To participate you will need:
- Adobe Connect: Run this connection test
- Internet: A high-speed connection
- Audio: Computer speakers and a phone in case of audio difficulties
View the technical requirements
page for mobile device information as well as operating system, browser and software requirements.
This webinar is sponsored by ZOLL
. There is no registration fee.
Live Facilitator Cancellation Policy
If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.
Contact the MGMA Service Center for cancellations or refunds
: 877.275.6462, ext. 1888
Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.