Essentials of Operations Management

Learn the essentials, including how to:

• Establish, communicate, implement and monitor production and compensation standards for all physician and nonphysician provider staff
• Implement and/or support organization leadership management of clinical staff conduct and performance expectations of programs
• Analyze the elements of medical practice business operations
• Clarify the role of marketing and communications in a well-run practice
• Identify the essentials of purchasing, outsourcing and facilities management
• Develop and maintain appropriate internal communication pathways for clinical and nonclinical staff
• Define a technology plan that establishes the criteria for selection and implementation of information technology, including computer systems, Internet strategies and telecommunications
• Plan and design a technology security process to protect patient and practice data systems
• Manage medical information systems including medical records, medication administration and healthcare-related document storage
• Develop and implement processes to comply with mandated reports of specified patient issues to regulatory agencies
• Utilize a quality improvement tool to develop a clinical pathway
• Develop and oversee patient satisfaction and customer service programs

Self-study course:

• Available for 60 days from the first time you login to your course
• Choose your own schedule and pace

Engaging, up-to-date content to maximize learning:

• Multimedia, videos and animation
• Interactive quizzes and real-life problem-solving scenarios
• Identification of learning gaps and additional resources to close those gaps
• The ability to take notes within the course platform and print for future reference

Who should participate?

• Members studying for the ACMPE certification exams
• New/Intermediate practice managers/administrators