Medical Group Management Association
Join Now

PCMH Policies & Procedures Guidebook

Ebook -

Compliance Regulations

Policies & Procedures

SKU: E9061


This step-by-step resource—provided in Adobe PDF, ePub and Microsoft Word files—is essential for understanding the NCQA’s Patient-Centered Medical Home (PCMH) recognition program. This resource is newly revised and aligned with Version 7 of the NCQA's PCMH Standards and Guidelines (Effective January 1, 2022).

Keep informed with the PCMH Policies & Procedures Guidebook: Based on the National Committee for Quality Assurance’s PCMH Standards and Guidelines - eBook.

The goal of the medical home is simple: to obtain the best possible outcomes for patients by coordinating the medical team’s care with available community resources. This care delivery concept is called a patient-centered medical home or PCMH.

This resource can help your organization no matter where it is in the progression of PCMH adoption. Information in this guidebook can assist in refining patient throughput, education and related processes into a highly functional model, or serve as an outline for the first steps on the journey to becoming a medical home. The PCMH recognition means accepting the imperative to be the most effective coordinator of patient care across all care settings, which may include primary, specialty, ancillary, inpatient and community-based services.

The PCMH circle of care also includes the patient’s family, caregivers and the broader community. This eBook can help your organization in applying for and obtaining recognition as a medical home through the National Committee for Quality Assurance (NCQA) PCMH program. This electronic book with customizable policies is based on the NCQA’s PCMH Standards and Guidelines.

A step-by-step guide, this eBook assists your coordination of that journey by providing practical infrastructure in the form of concrete policies and procedures aligned with the NCQA’s PCMH Standards and Guidelines (Version 7: Effective January 1, 2022).

The PCMH Policies & Procedures Guidebook: Based on the National Committee for Quality Assurance’s PCMH Standards and Guidelines - eBook:

  • Offers sample policies and procedures for you to reference as you complete the NCQA PCMH recognition process
  • Helps the developers of the organization’s policies and procedures to best organize their written documentation at any step in the creation or revision process of a policy and procedure
  • Contains samples of policies and procedures you can easily customize, reproduce and implement for your organization
  • Features a job description for a PCMH health coach and protocols for holding team huddles
  • Includes a separate customizable Microsoft Word file that allows you to align the content with your organization

This guidebook provides an effective platform for compliance with “Improvement Activities,” the reporting category for the Merit-based Incentive Payment System (MIPS). Investing in the PCMH Policies & Procedures Guidebook: Based on the National Committee for Quality Assurance’s PCMH Standards and Guidelines - eBook facilitates your practice’s successful participation in MIPS. Medical practices designated as patient-centered medical homes gain full credit for the “Improvement Activity” section.

 Elizabeth W. Woodcock

Elizabeth W. Woodcock, MBA, FACMPE, CPC

Woodcock is a professional speaker, author and trainer specializing in medical practice management. Woodcock has focused on medical practice operations and revenue cycle management for more than 15 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers. In addition to her popular e-mail newsletters, she has authored several best-selling practice management manuals and textbooks and published dozens of articles in national healthcare management journals. Woodcock is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a bachelor of arts degree from Duke University, she completed a master of business administration in healthcare management from the Wharton School of Business of the University of Pennsylvania.

Refunds will not be issued for ebook purchases. 

Contact MGMA

Contact the MGMA Service Center for cancellations or refunds.

Complaint resolution policy

Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this book.

How to access your ebook 
Following your purchase of an MGMA ebook, your ebook will be added to your saved items in your Dashboard. To access the files, please sign in to and visit "My Dashboard". 

File Types
eBooks will be made available as .mobi, .epub and .pdf for some titles. 

Recommended file types depend on the devices used to access the ebook: 

  • PC or Mac — EPUB or PDF.
  • iPad, iPhone, and iPod Touch — EPUB or PDF.
  • Kindle and Kindle Fire — MOBI or PDF.
  • Android — EPUB.
  • NOOK, NOOK Color and NOOK Tablet — EPUB.
  • Sony Reader and Other eReaders — EPUB

If a pdf version is not listed it is not available for this specific title.

Using your ebook
In order to access your ebook you must have one of the following: 

  • PC or Mac
  • iPad, iPhone, and iPod Touch
  • Kindle and Kindle Fire
  • Android
  • NOOK, NOOK Color and NOOK Tablet
  • Sony Reader and Other eReaders
Kindle is a free option to view the ebook and can be downloaded here


Shopping Cart

Your cart is empty

Click here if your organization is tax exempt

A State Sales tax exempt certificate must be on file and taxable items cannot be ordered online. For immediate assistance during normal business hours of 7:00am to 5:00pm MT M-Th and 7:00 am to Noon MT on Friday, please call toll-free: 877-275-6462, ext. 1888



Use two letter code for US states
Use three letter code for country
Use two letter code for US states
Use three letter code for country
Use two letter code for US states
Use three letter code for country

Grand Total:
Saved credit card is required for opt-in to autorenew.

Questions? Contact the MGMA Service Center for assistance during checkout or review our return policy for more information.




Thank you for your purchase! If you purchased an event, you will be receiving a follow-up email from our Learning Management System regarding the product/event purchased and no further action is required.