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Medical Group Management Association

Data Insights

Understand the past and present to propel your practice into the future.

Make informed decisions for your practice through insights and benchmarks from industry-leading data analysis, reports and surveys.

Operations

How many hours was your practice open each day?

For each day of the week, indicate the total number of hours your practice was open. If your practice is not open on that day, please enter “0”. If your practice was always open on that day, please enter “24”.
 

What best described your practice operations during the lunch hour?

Continued to see patients with phones on: Practice remained open and continued to see patients during the lunch hour while also providing phone coverage; business as usual.
Continued to see patients with phones off: Practice remained open and continued to see patients during the lunch hour but no phone coverage was provided.
Not open for patient visits, yet had continued phone coverage: Practice was not open for patient visits during the lunch hour but was available via phone coverage.
Not open for patient visits, yet had a phone recording: Practice was not open for patient visits during the lunch hour but had a phone recording.
Not open for patient visits, yet had an answering service: Practice was not open for patient visits during the lunch hour but had an answering service providing phone coverage.
Other, please specify: If none of the above, select “Other” and please specify in the text box your practice operations during the lunch hour.
 

What percent of your patient population logged in to the patient portal?

Indicate the percent, in whole numbers, of your patient population that not only enrolled, but also logged in to the patient portal. If you did not have a patient portal, indicate that by entering “0.”
 

What percent of your patient population used a patient portal to:

Schedule appointments: Indicate the percent, in whole numbers, of your patient population that used a patient portal to schedule appointments. If this functionality wasn’t offered in your patient portal or you did not have a patient portal, indicate that by entering “0.”
Pay bills online: Indicate the percent, in whole numbers, of your patient population that used a patient portal to pay their bills online. If this functionality wasn’t offered in your patient portal or you did not have a patient portal, indicate that by entering “0.”
Access test results: Indicate the percent, in whole numbers, of your patient population that used a patient portal to access test results. If this functionality wasn’t offered in your patient portal or you did not have a patient portal, indicate that by entering “0.”
Communicate with providers and medical staff: Indicate the percent, in whole numbers, of your patient population that used a patient portal to communicate with the providers and medical staff at your practice. If this functionality wasn’t offered in your patient portal or you did not have a patient portal, indicate that by entering “0.”
View, download or transmit medical records: Indicate the percent, in whole numbers, of your   patient population that used a patient portal to view, download or transmit medical records. If this functionality wasn’t offered in your patient portal or you did not have a patient portal, indicate that by entering “0.”
Fill a new prescription: Indicate the percent, in whole numbers, of your patient population that used a patient portal to fill a new prescription. If this functionality wasn't offered in your patient portal or you did not have a patient portal, indicate that by entering “0.”
Refill prescriptions: Indicate the percent, in whole numbers, of your patient population that used a patient portal to refill a prescription. If this functionality wasn't offered in your patient portal or you did not have a patient portal, indicate that by entering “0.”
 

What was the expected time (in hours) for staff to respond to patient portal communications?

Indicate the expected number of hours staff had to respond to patient portal communications. If the amount of time varied on activity, please enter the general rule of thumb or average expectation.
 

Did you manage your online presence?

Indicate “Yes” if your practice took steps to manage its online presence and reputation. If your  practice took no action to manage its online presence, answer “No.” Managing your online presence may include reviewing appropriate representation of your practice’s brand via social media and  online platforms.
 

*How often did you conduct patient satisfaction surveys?

Every patient visit: Patient satisfaction surveys were provided to patient for all visits.
More than once a month: Patient satisfaction surveys were conducted at least twice each month on average.
Monthly: Patient satisfaction surveys were conducted once a month on average. Quarterly: Patient satisfaction surveys were conducted every three months on average. Twice a year: Patient satisfaction surveys were conducted every six months on average. Annually: Patient satisfaction surveys were conducted once a year on average.
Less than once a year: Patient satisfaction surveys were conducted less than once a year on average.
Never: Patient satisfaction surveys were never conducted.
 

How were your patient satisfaction surveys conducted?

If your practice administers patient satisfaction surveys, please indicate how these surveys were conducted.
In-house: Patient satisfaction surveys were conducted in-house. Your practice was responsible for distributing the patient satisfaction surveys to patients for completion and subsequently collecting the completed surveys.
Outsourced: Patient satisfaction surveys were outsourced. A third-party company was responsible    for distributing the patient satisfaction surveys to patients for completion and subsequently collecting the completed surveys.
Combination of in-house and outsourced: Patient satisfaction surveys were conducted both within the practice and using a third-party company.
Other, please specify: If another method was used to conduct patient satisfaction surveys, select “Other” and please specify in the text box those additional methods.
 

 How were your patient satisfaction surveys delivered? (Check all that apply)

If your practice administers patient satisfaction surveys, please indicate how these surveys were conducted.
Over the phone: Patient satisfaction surveys were delivered via a phone call to patients in order to gather the patient’s feedback.
Email: Patient satisfaction surveys were delivered via email to patients in order to gather the patient’s feedback.
Text message: Patient satisfaction surveys were delivered via text messaging to patients in order to gather the patient’s feedback.
Mail: Patient satisfaction surveys were delivered via mail to patients in order to gather the patient’s feedback.
In office: Patient satisfaction surveys were provided in-office to patients in order to gather the patient’s feedback.
Other, please specify: If another method was used to deliver patient satisfaction surveys, select “Other” and please specify in the text box those additional delivery methods.
 

Was your patient satisfaction survey CAHPS certified?

If your practice administers patient satisfaction surveys, please indicate how these surveys were conducted.
Indicate “Yes” if your practice’s patient satisfaction survey was certified through the CAHPS (Consumer Assessment of Healthcare Providers and Systems) program. If your practice’s patient satisfaction survey was not CAHPS certified, answer “No.”
 

*How often did you review the results from your patient satisfaction surveys?

If your practice administers patient satisfaction surveys, please indicate how these surveys were conducted.
More than once a month: Patient satisfaction survey results were reviewed at least twice each month on average.
Monthly: Patient satisfaction survey results were reviewed once a month on average. Quarterly: Patient satisfaction survey results were reviewed every three months on average. Twice a year: Patient satisfaction survey results were reviewed every six months on average. Annually: Patient satisfaction survey results were reviewed once a year on average.
Less than once a year: Patient satisfaction survey results were reviewed less than once a year on average.
Never: Patient satisfaction survey results were never reviewed.
 

Did your practice make actionable decisions with the results from your patient satisfaction surveys?

If your practice administers patient satisfaction surveys, please indicate how these surveys were conducted.
Indicate “Yes” if your practice made actionable decisions with the results from the patient satisfaction surveys. If your practice did not make actionable decisions with the results from the patient satisfaction surveys, answer “No.”
 

*Did your practice participate in MACRA/MIPS?

Indicate “Yes” if your practice participated in MACRA/MIPS. If your practice did not participate in MACRA/MIPS, answer “No”.
 

*How many quality measures did you report to CMS?

If you answered “Yes” to participating in MACRA/MIPS, please indicate the number of quality measures your practice reported to CMS. If your practice did not report any quality measures, please leave the box blank. Quality measures and activities for practice reporting are outlined by CMS to reward high value, patient centered care.
 

*For your largest payer, how many quality measures did you report?

If you answered “No” to participating in MACRA/MIPS, please indicate how many quality measures your practice reported for your largest payer. Quality measures and activities for practice reporting are outlined by the payer to reward high value, patient centered care.

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