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HR Management

When was the last time your employee handbook was revised?

Within the last year: Your employee handbook was reviewed, revised and distributed to employees within your practice within the last year.
Within the last 2 years: Your employee handbook was reviewed, revised and distributed to employees within your practice within the last two years.
Within the last 3 years: Your employee handbook was reviewed, revised and distributed to employees within your practice within the last three years.
Within the last 4 years: Your employee handbook was reviewed, revised and distributed to employees within your practice within the last four years.
Within the last 5 years or longer: Your employee handbook was reviewed, revised and distributed  to employees within your practice within the last five years or longer.
Never: Your employee handbook never gets revised.
Do not have an employee handbook: Your practice does not have an employee handbook.
 

*Practice turnover: list the total number of positions, the number of people who left and the number of people hired for the following positions:

Business operations support staff: Indicate the total number of business operations support staff positions at your practice, the number of people who left those positions and the number of people hired for those positions during the reporting period. This includes staff who perform the business functions of the practice, including general administration, patient accounting, general accounting, managed care administration, information technology, housekeeping, maintenance, and security.
Front office support staff: Indicate the total number of front office support staff positions at your practice, the number of people who left those positions and the number of people hired for those positions during the reporting period. This includes staff who perform the front office duties of the practice, including medical reception, secretarial functions, transcription, medical records, and other administrative support.
Clinical support staff: Indicate the total number of clinical support staff positions at your practice,    the number of people who left those positions and the number of people hired for those positions during the reporting period. This includes staff who perform the clinical support duties of the practice including registered nurses (RNs), licensed practical nurses (LPNs), medical assistants, and nurse’s aides who assist clinical services.
Ancillary support staff: Indicate the total number of ancillary support staff positions at your practice, the number of people who left those positions and the number of people hired for those positions during the reporting period. This includes staff who perform support duties for the ancillary services provided by the practice, including clinical laboratory, radiology and imaging, and other medical support services.
Physicians: Indicate the total number of physician positions at your practice, the number of people who left those positions and the number of people hired for those positions during the
reporting period.
Advanced practice providers: Indicate the total number of advanced practice providers positions    at your practice, the number of people who left those positions and the number of people hired for those positions during the reporting period. This includes audiologists, certified registered nurse anesthetists (CRNAs), dieticians/nutritionists, midwives, nurse practitioners (NPs), occupational therapists, optometrists, physical therapists, physician assistants  (PAs),  psychologists,  and surgeon’s assistants.
 

Did you have an employee appreciation program?

Indicate “Yes” if your practice had an employee appreciation program. If your practice did not have an employee appreciation program, answer “No.”
 

*How often did you conduct employee satisfaction surveys?

More than once a month: Employee satisfaction surveys were conducted at least twice each month on average.
Monthly: Employee satisfaction surveys were conducted once a month on average.
Quarterly: Employee satisfaction surveys were conducted every three months on average.
Twice a year: Employee satisfaction surveys were conducted every six months on average.
Annually: Employee satisfaction surveys were conducted once a year on average.
Less than once a year: Employee satisfaction surveys were conducted less than once a year on average.
Never: Employee satisfaction surveys were never conducted.
 

*How often did you conduct provider satisfaction surveys?

More than once a month: Provider satisfaction surveys were conducted at least twice each month on average.
Monthly: Provider satisfaction surveys were conducted once a month on average.
Quarterly: Provider satisfaction surveys were conducted every three months on average.
Twice a year: Provider satisfaction surveys were conducted every six months on average.
Annually: Provider satisfaction surveys were conducted once a year on average.
Less than once a year: Provider satisfaction surveys were conducted less than once a year  on average.
Never: Provider satisfaction surveys were never conducted.
 

What percent of health insurance premium cost did your practice pay for providers?

Indicate the percent, in whole numbers, of health insurance premium cost your practice paid for providers. This percentage amount should reflect the policy cost for the covered provider and not include any family coverage.

100%: The practice paid 100% of the health insurance premium cost for providers.
75-99%: The practice paid between 75% and 99% of the health insurance premium cost for providers.
50-74%: The practice paid between 50% and 74% of the health insurance premium cost for providers.
25-49%: The practice paid between 25% and 49% of the health insurance premium cost for providers.
1-24%: The practice paid between 1% and 24% of the health insurance premium cost for providers.
0%: The practice did not pay any of the health insurance premium cost for providers.
 

What percent of health insurance premium cost did your practice pay for staff?

Indicate the percent, in whole numbers, of health insurance premium cost your practice paid for   staff. This percentage amount should reflect the policy cost for the covered staff and not include any family coverage.

100%: The practice paid 100% of the health insurance premium cost for staff.
75-99%: The practice paid between 75% and 99% of the health insurance premium cost for staff.
50-74%: The practice paid between 50% and 74% of the health insurance premium cost for staff.
25-49%: The practice paid between 25% and 49% of the health insurance premium cost for staff.
1-24%: The practice paid between 1% and 24% of the health insurance premium cost for staff.
0%: The practice did not pay any of the health insurance premium cost for staff.

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