Medical Group Management Association
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Data Insights

Understand the past and present to propel your practice into the future.

Make informed decisions for your practice through insights and benchmarks from industry-leading data analysis, reports and surveys.

Practice Operations Survey Guide

This document is intended to serve as a guide for completing the 2021 MGMA Practice Operations Survey. An explanation of each survey question and the provided answer options are included. For additional participation resources including FAQs, Excel survey help, change notices and participation benefits, check out our Survey Participation Resources page (

Getting Started:

  • Surveys can be accessed at by clicking on the "Participate" button on the far left.

  • The Practice Profile must be completed in full before beginning any of the MGMA surveys. It is intended to help tailor your survey to be relevant to your practices.

  • The quality of our reported results depends upon the completeness and accuracy of every response. Learn more about our participation benefits.

  • Questions with an asterisk * are required. Questionnaires with required questions left blank may not be eligible for submission.

  • Questions with a gold star ⭐ must be completed in order to be evaluated and considered an MGMA Better Performer.

  • Complete for your practice's 2020 fiscal year.

  • Practices that are "Multispecialty with specialty care only" will be asked to break out data for each specialty in the Practice Operations Survey.

Guide Contents:

  • Demographics

  • Operations

  • Governance

  • Scheduling

  • Financial Management

  • HR Management

  • Telehealth


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